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NTEBOGENG MANGENA Remote Administrative | Health & Safety | IT Helpdesk Professional ■-| ■- | Rustenburg, North West ■ About Me Motivated and detail-oriented professional with 3+ years of administrative experience and strong skills in office support, data capturing, and customer communication. I also hold qualifications in Occupational Health & Safety, Environmental Management, and IT Helpdesk, making me versatile for both administrative and technical support roles. Currently gaining remote experience as a Chat Administrator, enhancing my client service, digital communication, and multitasking abilities. Seeking remote opportunities where I can contribute to organizational success with accuracy, efficiency, and reliability. ■ Skills Administration & Office Support Filing, reception, stock control, financial records, scheduling, email management Data Management Data capturing, record-keeping, report preparation, MS Office (Word, Excel, Outlook) Customer Service Client communication, chat support, problem-solving Health & Safety OHS compliance, workplace safety awareness, risk management IT Helpdesk Troubleshooting, computer literacy, basic technical support ■ Education & Certifications • Occupational Health & Safety (Oxbridge Academy) • Environmental Management Level 5 • IT Helpdesk (Summit Institution – Level 4/5) • IT Office Administration & Receptionist Training • Google Cybersecurity Certificate (Foundation Level) • Bank Teller & CETA Certificates (NetBank) ■ Work Experience Admin Assistant – Okomelang Primary School -) • Managed filing, reception, and communication. • Handled stock control, office management, and financial administration. • Supported daily operations to keep workflows efficient. Chat Administrator – Remote (2024–Present) • Monitor and manage live chats. • Provide client support and ensure smooth communication. • Strengthened multitasking and digital support skills. ■ Availability ■ Remote work only ■ Full-time or part-time ■ Open to freelance, contract, or long-term roles