Nayan Kishore Chatterjee

NAYAN KISHORE CHATTERJEE Mobile: - E-Mail:-/- Expertise in continuously performing quality risk assessment, by evaluating the project's scope, schedule and adequacy of delivery resources while establishing QA practice offshore from scratch PROFILE SUMMARY Deep Experience & Competencies: • Solutions Architecture: Conceptual and Detailed Architecture and Design • Pre-Sales (Presentations, Proposal, RFP, RFI, RFQs and POCs) • Infrastructure as a Service (IaaS), Virtualization and Cloud Computing Architecture • Software defined Infrastructure (Datacentre, Storage & Network) • Infrastructure Transformation & Large Datacentre migrations and consolidation • IT Platforms (compute, networks, storage and security, Database and Middleware) • Converged Infrastructure, Blade Server Technologies, Unified I/O • Disaster Recovery & Business Continuity Planning • Sales Initiatives and Innovations • Practice Development & Evangelism • Customer Relationship Management, Devolving & Adapting strategy to meet Customer needs • Ability to position my organization as strategic advisory partner to our clients     SDLC Management Test Management Testing Methodology Test Documentation     Defect Management UAT Management Problem Management Product Documentation     Agile / Scrum Framework Resource Management Inventory Management Team Management Technologies • Cloud: Microsoft Azure, Amazon AWS • Converged: - VCE vBlock, HP Blade Matrix, NetApp FlexPod • Hyper Converged: - Nutanix, VMware EVO: RAIL, HP • Virtualization: VMware vSphere and Microsoft Hyper-V, Docker • Cloud Software: - OpenStack, VMware VCD, Microsoft System Center suite • VDI: Microsoft, VMware and Citrix • Storage: Dell, EMC, and NetApp • Network: Cisco, Brocade • Coding: Python, Java, C/C++ Key Performance Area • Leading Service design and Innovation division • Accountable for the Solution Design Solution Architect/Manager role for Datacenter Transformation, Transition and Migration projects. • Managing team of more than 10+ Resources across the locations • Working on Run Book Automations to Reduce the FTE • Successfully delivered cost effective solutions into RFP/Bids (New Business) & existing Projects (Current Accounts), from inception stages through to handing off to Business as Usual operational teams. • Lead and manage enterprise architecture development efforts. • Building trusted relationships as a strategic technology advisor with clients, and work internally across advisory teams to help bring clients the most comprehensive, end-to-end business and IT transformation and transition services to effectively address their business challenges. • Advice on best practices around IT Strategy and Transformation, EA standards, frameworks, governance models, product sets. • Working on Operating system Migrations from VMware VM to Ec2 on AWS • Having Strong Knowledge on Ec2 Instance Creations, Disk Expansions, Snapshot and Restorations • Having Strong Working Knowledge on Volume Migrations across the Regions • Having good knowledge on Customizing and Modifying the AMI as per the Business Requirements • Having good knowledge on Automating Ec2 instances through Cloud formation • Worked on VPC creations, Instance Firewall Configurations and NACL Configurations • Configured NAT Instances and NAT gateways for the Internet Traffic for Secured Network • Configured Open VPN Configurations in AWS with Cisco ASA Integration • Worked with Glacier Client on Backup management for Windows and Linux Operating Systems • Worked on S3 bucket integration for Web application and Development projects • Having Good knowledge configuring EFS shares to Linux Machines for Data base log files • Worked on Snowball Migration project for Data migration from On-premises to AWS • Worked on Configuring Cloud Front Distribution packages for all Dynamic and Static websites • Having Good knowledge on Integration of cloud Automation Products • Having good understanding on Chef, Puppet and Ansible for Application and Server Automation Tasks • Worked on RDS and Non RDS Databases for the EC2 Servers • Worked on Configuring Predefined Monitoring and Baseline situations using cloud watch monitoring tools • Having good knowledge on third Party Migration Products like Zerto etc • Worked on Site VPN solutions for AWS • Having good knowledge on Elastic Beanstalk, AWS lambda, OPS Work tools • Worked on Integrating AD authentication for AWS Resources and have knowledge on managing the directory services • Having good knowledge on Certificate management in AWS • Worked on AWS custom polices for Services and have fair understanding on the services • Worked on generating Utilization Reports for the Service utilization • Having Good Understanding Knowledge on Docker and integration Products • Worked on High Availability and ELB and Auto scaling options in EC2 • Proficient in developing the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality support; arranging the hardware and software requirement for the test setup including Standalone/Cloud based), Virtualization, Cloud Computing & Networking • Expertise in ensuring content and structure of all testing documents / artifacts is documented and maintained; implementing the Key Performance Indicators (KPIs) of the Testing Team within the organization; supervising the assignments of off-site testing resources, as needed • Successful in enforcing all processes for testing as per standards defined by the organization while keeping track of the new requirements / change in requirements of the project • Skilled in escalating the issues about project requirements (Software, Hardware, Resources) to senior management while prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines • Revamped the load and performance testing methodology and process, achieved improved execution efficiency which improved scalability and contributed to customer satisfaction scores NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER • Recognized and won: o CEO Award (Twice) in Airtel Enterprise Services o Successful Project Completion Award (Twice) in Wyse Technology o “Pat on Back” award in Mindtree Ltd. for leadership and quality product releases WORK EXPERIENCE Oct’12- April’17: Mindtree Ltd., Bangalore Role: Manager • • • • • • • Outlined a flexible resource model and organizational structure, defined roles & responsibilities, including the creation of job descriptions; completed job assessments Identified skill requirements and skill gaps within current resources, defined training requirements for team and delivered training in line with these gaps Fostered team dynamics through monthly Quality Assurance (QA) meetings with Quality Assurance (QA) industry focused presentations Established performance measures for test management by identifying key performance indicators, defining reporting and dashboard standards Assessed current challenges and approach, pinpointed key areas for improvement, developed a standard transition framework to assess current testing maturity levels, and defined objectives; created future state roadmaps, knowledge documentation and transitions to standard processes Drove the centralization of Quality Assurance (QA) services, tools and infrastructure; established specialist practices in test automation and performance testing by instituting standard frameworks in line with industry best practices Coordinated with Pre-sales and Account Mangers to define testing strategy for Datacenter Migration Application testing for various prospects and existing clients Highlights: • Grew the Enterprise Application Testing Practice by 100% within 5 months that led to 95% of target achievement with multimillion deals in testing • Created testing team from scratch as per requirement of the department and hired resource as Test Manager • Inherited problematic and unfinished projects, applied solutions-building strategies to drive key projects to completion, while continuously developing Quality Assurance (QA) processes; ramped up Return on Investment (ROI) by 85% through these initiatives • Evolved and instituted processes of a captive centre with more than 10-12 + IT professionals, defined and helped the organization in implementing processes for providing solutions • The Software Engineering Process Group (SEPG) reduced client reported defects by 80% in year which exceeded the corporate objective by 95 % • Followed Agile/ Scrum best practices in the Test Service Centre with a Testing Portfolio of millions to led to benefits • Established Lab infrastructure setup for Datacenter and VM Lifecycle Management Cloud Product to optimize and utilize hardware resources at the best possible combinations with different type of virtualization platform • Worked as Test Manager and completed the product release cycle; developed a test automation team to cover the daily routine testing in VMUnify product at Mindtree Ltd. For Dynamic Test Engineering Platform (DTEP), a cloud based testing solution Role: • Offered solutions w.r.t Virtual/Cloud Infrastructure while managing end to end flow with proper costing guideline/process • Planned and integrated DTEP in SPI model (SPI acronym of Software as Service (SaaS), Platform as Service (PaaS), Software as Service (SaaS) • Wrote and submitted technical implementation of the product and established IaaS layer with Datacenter configuration to provide Unified Platform for developers and testing team • Provided demo to team on implementation in each phase; submitted Statement of Work (SOW) for other third party cloud vendor product • Required hardware and software procurement; provided DTEP solution demo to prospects with Infrastructure solution; led migration of Mindtree Test Automation IP tools/applications from Public Cloud Azure to Private Datacenter of DTEP For Cloud Product VMUnify -Cloud Infrastructure Management Solution Product Role: • • • • • • • • Offered fully automated Virtual Machine Life Cycle and Datacenter Management in a cloud infrastructure Worked as Test Manager, mentored entire QA/testing team and gave demos of product to prospects/clients Initiated product deployment for client POC and conducted product testing to deliver “Infrastructure as a Service” (IaaS) with Secure Virtual Data Centers and Unified Cloud Environments Provided secure multi-tenancy in unified way with VMware, Hyper-V, Amazon EC2 and Azure all together Planned product Self Service Portal (SSP), Reseller Resource Pool, Managed Private Cloud (MPC) and other Service Portals (e.g. KPN, HostBill, WHMCS, Parallels) Strategized individual/hybrid virtual cloud environment (VMware ESX 5.0/5.5, MS Hyper-V (2008R2/2012) with SCVMM 2008 R2 & 2012 R2), cluster environments Automated the product BAT & sanity testing requirements and worked with different Linux flavors (e.g. SUSE, CentOS, Ubuntu, Debian, Red Hat) and Windows (e.g. W2K8R2, W2K12 R2) Coordinated with different clients to help deploying VMUnify in Production Environment while following Agile process and Scrum framework Projects Handled: • VMUnify version 2.5, VMUnify version 2.6, VMUnify version 2.7 • VMUnify version 2.8, VMUnify version 2.9, VMUnify version 3.0 • VMUnify version 3.1, VMUnify version 3.2 May’05-Sep’12: WYSE Technology Software Development India Pvt. Ltd. (Dell Wyse), Bangalore as SQA Team Lead Role: • Conducted testing of application software on: o Embedded OS & in Desktop Virtualization Environment o Desktop Virtualization/Virtual environment (where the VMs are hosted in ESX server/VMware VSphere (Hardware Version 7/4), MS Hyper-V environment or in Xen Server • Led testing of application software on Embedded OS with server OS (XP, Win 7, W2k3, W2k8 R1, W2k8 R2) through different protocol (RDP/ICA-Citrix Xen Apps), Connection Broker like (VM View, Citrix Xen Desktop, MS Hyper V) • Initiated functional, GUI testing, installation/un-installation testing indifferent method, performance, stress, and compatibility testing using different redirection protocol used (like RDP,ICA) • Processed compatibility testing for Wyse multimedia redirection related application software with Citrix HDX & VMware Flash Acceleration • Steered the testing of audio redirection application software with Cisco IP communicator, Cisco Unified Video Advantage, Avaya IP soft phone • Established IT lab infrastructure based on project requirement (e.g. smart card configuration, certificate server configuration for VMware View, Citrix XenDesktop) Projects Handled: • Individual TCX component releases (Multimedia Redirection, USB Virtualizer, Multi-Display, Audio Redirection, Flash Redirection) • TCX Suite 4.0, TCX Suite 4.1, TCX Suite 4.1 Hot Fix (HF) release • TCX suite 4.2, TCX Suite 4.2.1 release, TCX suite 5.0, WTOS Badger 6.5/7.0/7.1 • Major& maintenance release for TCX, Multimedia Redirection (MMR) for VMware View 5.0 (supports PCoIP and RDP protocol) For Structure Manual testing on Embedded Operating Systems (Win CE, Win XPe & Wyse Thin OS-WTOS) • Hardware “Imaging” testing for model of Thin Clients using different tools (used Wyse Simple Imager & Wyse Device Manager) • Hardware Testing (built audio/video driver, display driver) for different model of thin clients on embedded OS • System, Functional, Performance, Stress, Load Testing for embedded OS with hardware compatibility • Supported protocols for embedded OS, like RDP, Citrix Program Neighborhood, Citrix Plug-in for Xen Desktop, VMware View (PCoIP & RDP) • Tested: o Functional compatibility with VMware, Citrix in virtual environment o Software package pushing on thin clients embedded OS using Altris or Wyse Device Manager o USB device, Wireless with different encryption, Smart Card for embedded OS on different Thin Client Models and for Thin Client validation for VMware and Citrix Xen Highlights: • Successfully worked/coordinated with different team members in different geographical locations to manage various projects • Created testing team from scratch as per requirement of the department • Worked as Team Lead for different projects simultaneously • Played a key role in establishing QA team for: o New product TCX (Thin Client Extension) in Wyse Technology o Release VMUnify with excellent test strategy and well defined planning Aug’04-May’05: Bharti Infotel Limited (Airtel Enterprise Services), Kolkata as CSG Engineer (Customer Care Officer) (Employee of Kau-Chan Knowledge Convergence (P) Ltd.) Role: • WAN Link implementation &Testing End to End Connectivity testing • ISDN Link implementation & testing • MUX testing & End to End Connectivity testing using Bert Meter • SPOC person for the NOC • Configuring high speed MODEMs (e.g. RAD, etc.) before implementation • Co-ordination with BSNL during Data/Voice circuit implementation, upgrade and maintenance, • For new link implementation co-ordination with client to collect relevant documents and submit to BSNL office to get the demand order, payment and releasing the specification (SPEC) order • Quarterly visiting all the Lease line customers for QoS (Quality of Service) • Coordinating with other third party vendors for customer support and managing their activities • Hardware resource Management and procurement. Highlights: • Successfully completed and all the core Banking Network Projects • Maintained “UP” time for all the links as per SLA • Successfully worked/coordinated with different team members in different geographical locations to manage various projects • Successfully Managed different vendors Jun’02-Jul’04: Rima Net Com, Kolkata as Senior System Engineer (Data Circuit Implementation) Role: • End to end Lease line and ISDN link implementation and testing for core Banking Network Projects which includes document submission, payment, SPEC release, MODEM/NT collection and link implementation • Coordinating with BSNL various departments for lease line and ISDN link implementation and support • Lease line and ISDN link Implementation planning for the eastern region of India which includes West Bengal, Bihar, Assam, Arunachal Pradesh and Meghalaya, • Implementation and support team management and resource distribution • Handling Customer escalation • New recruitment and training Highlights: • Successfully completed and all the core Banking Network Projects • Maintained “UP” time for all the links as per SLA • Successfully worked/coordinated with different team members in different geographical locations to manage various projects EDUCATION • Master of Business Administration (MBA-Systems) from IISWBM (Calcutta University, West Bengal) • Bachelor of Engineering in Electronics & Communication (Burdwan University, West Bengal) Other Courses: • Project Management Body of Knowledge (PMBOK) Certificate No: PM- • CompTIA Cloud+ Certificate from Simplilearn • AWS Solution Architect from Vepsun Technologies CERTIFICATIONS • Cisco Certified Network Associate (CCNA-CSCO-) • CLOUDU Certificate (Rackspace Cloud University Certificate Class of 2015) • Intro To CLOUDU Web Hosting Certificate (Cloud University Sponsored by Rackspace) PERSONAL DETAILS Languages Known: Address: English, Hindi and Bengali 1st Main, Hemanth Nagar, Chinnappanahalli, Bangalore – 560037 Please refer to the annexure for the projects details ANNEXURE Other IT SKILLS • • • • • • • • • Cloud Virtualization (Private, Public & Hybrid Cloud) and Cloud based products with Reseller Model Flow Virtual Machine configuration in ESX server, Xen Desktop/ Xen App Server setup, VMware View Server setup, MS Hyper-V server with SCVMM setup Setting up Active Directory, DHCP Server, DNS Server, FTP server, Certificate server Defect (Bug) Life Cycle based on testing team and customer reported defects Cisco Router configuration, Cisco Switch Configuration, VLAN Configuration Different Networking Protocols (OSPF, IPV4, IPV6, EIGRP) MUX (STM-1, STM-4), HDLC, ADM 1/4/16, SDH, Telecom Network Lease Lines (Data Circuit), ISDN & VPN Link Implementation Auto IT, SAF INDUSTRIAL TRAINING • Vocational Trainee at Alipore Meteorological Dept., & Dumdum Meteorological Dept. (Airport), (W.B) ACADEMIC PROJECTS • • • Software implementation in Mobile Communication Project on Programmable Logic Controller from Bhabha Atomic Research Centre, Variable Energy Cyclotron Centre, Salt Lake Management Project (On Systems): Technologies for Thin Client Architectures / IP Telephony PROJECTS HANDLED At Mindtree Projects Handled: • VMUnify • DTEP At Wyse Projects Handled: • XPe SP2 Version 3.0, 3.01, 3.02, 3.03, 3.04 & 3.05 (Standard and Localized both) & XPe Customized Builds, Video Client IPV550 • SSA, Secure Global Desktop on XPE • CA Antivirus, McAfee Antivirus on XPE • Macromedia Flash Player on XPE • HAgent Update package on XPE • Security Update package on XPe • Linux 6.2.0_49 • Rapport Asian Localization • CE Feature Release 2 • CE Customized builds • Wyse Device Manager (WDM) 4.5, Wyse Device Manager (WDM) 4.5.1 • Internal Wireless (VIA) • XPE SP2 Wyse Feature Release 1 • CE 6.0 Bharti Infotel Limited (AES) Projects Handled: • • • • • • • • • • Airtel Enterprise Services: MPLS backbone implementation for MPLS Links, PRI ISDN link setup, channelized E1 setup, core router backbone setup, STM 4 installation –acceptance test with BSNL Tube Investments of India: Implementation, liaising, commissioning & support lease line & VPN Comsat Max: Implementation, liaising, commissioning & support lease line & backbone setup Britannia: Implementation, liaising, commissioning & support Lease Line & RF link CTS: Implementation, liaising, commissioning & support lease line IBM: Implementation, liaising, commissioning & support lease line Heinz: Up-gradation from 64 Kbps to 128 Kbps Thomas Cook: MPLS Link implementation & Support Microsoft: Implementation, liaising, commissioning & support lease line Heidelberg: Implementation & support of LMDS Link Rima Net Com Projects Handled: • United Bank of India Network Project • Bank of India Network Project • Allahabad Bank Network Project • South Asian Petrochem Ltd., Network Project • Canara Bank Network Project • Syndicate Bank Network Project: LICI up gradation Network Project • Hindustan Petroleum Corporation Limited Network Project • Bharti Infotel Ltd.: Shifting of PoP from Kyd Street to Salt Lake & implementation, liaising, commissioning & support throughout the Eastern Region for different clients of Bharti