Nadine Liezl Lasala Kwan

HOME ABOUT ME WORKS CONTACT BOOK CALL Nadine Liezl Lasala Kwan Your Go-To Virtual Assistant for Social Media, Calendar & Business Support LET’S WORK TOGETHER RESUME About Me I’m Nadine Liezl Lasala Kwan, a versatile and detail-oriented Virtual Assistant with a background in administrative support, social media management, customer service, and hospitality. My professional journey has taken me from front-line roles in the culinary and hospitality industry to administrative and customer service positions, and now to providing remote assistance to businesses and professionals. With my experience in appointment setting, calendar and email management, social media strategy, and client communication, I help entrepreneurs and organizations stay organized, maximize their time, and build a stronger online presence. I bring patience, adaptability, and a strong sense of responsibility to every task. I believe in working not just as a task executor, but as a partner who helps clients achieve efficiency, growth, and success. Educational Background Diploma in Professional Culinary and Pastry Arts Career Program 2015 – 2016 Atlas Culinary Institute, Dasmariñas City, Cavite Bachelor of Science in Business Operations Management 2010 – 2013 De La Salle University – Dasmariñas Bachelor of Science in International Hospitality Management (Major in Hotel and Restaurant Administration) 2008 – 2009 Lyceum of the Philippines – Cavite Work Experience My W or k nce rie pe Ex Call Center Agent – Voice Carparts.com | Work-from-Home | Aug 2020 – Dec 2020 Handled inbound customer calls and inquiries Resolved complaints and provided product/service information Processed forms, applications, and orders Escalated and tracked high-priority issues Ensured positive customer experience with professional communication Commis 2 – Pastry Section Royal Caribbean Cruises Ltd. | Miami, Florida | Jan 2018 – Jan 2020 Prepared high-quality pastries and desserts Designed creative menu items for pastry section Maintained cleanliness and quality standards Managed daily operations in pastry section Ensured food presentation and compliance with health standards Commis 3 – Kitchen Operations Taal Vista Hotel | Tagaytay City | Nov 2016 – Jun 2017 Supported daily food preparation and mise en place Maintained hygiene and cleanliness in kitchen Assisted in cost and stock control Coordinated with different sections for smooth workflow Delivered consistent quality in food preparation Administrative Assistant Jade Marine Inspectors and Adjusters Inc. | Pasay | Jan 2020 – Jan 2022 Handled calls, emails, and correspondence Prepared documents, memos, and reports Managed schedules, meetings, and travel bookings Maintained records, purchase orders, and invoices Assisted with social media implementation and updates Personal Skills As a Virtual Assistant, I bring strong communication skills, excellent time management, and a tech-savvy mindset to support busy entrepreneurs and professionals. I’m highly organized, adaptable, and detailoriented ensuring every task is handled with care and efficiency. From managing schedules and emails to creating visuals and handling basic admin work, I’m here to help lighten your workload so you can focus on what matters most. 73 % Attention to Detail 87 % 95 % Adaptability Time Management My Expertise Virtual Assistance Calendar Management Administrative Support Social Media Management Appointment Setting Customer Service DOES THIS SoundLike You? You’re running a business, wearing too many hats, and burning out just trying to keep up… You have big goals, but your day is swallowed by admin tasks and endless to-dos… You’re stuck doing everything yourself even the work you know someone else could handle… You’re craving more time, more growth, and more peace to focus on what really lights you up… But what if I told you… You don’t have to do it all alone? My Services Virtual Assistance Social Media Management Organize and filter emails for priority responses. Manage appointments, reminders, and deadlines. ADMIN ASSISTANCE Calendar Management Create, organize, and update spreadsheets, reports, and documents. Appointment Setting ADMIN ASSISTANCE Book flights, hotels, and travel arrangements. Tools & Systems I USE AS A VIRTUAL ASSISTANT PRODUC Work Sample SHOOT S T Photography Content Calendar Client’s Love Juliana Silva “Nadine is reliable and detail-oriented. She kept my schedule organized and ensured I never missed a meeting.” Amado Inisad “Her social media support helped us stay consistent online. She made things simple and stress-free for our team.” Packages to Offer Basic Package Calendar scheduling and reminders Basic email management Appointment setting and confirmations Simple data entry and record updates Social media post scheduling (up to 5/week) Weekly updates on completed tasks Up to 10 hours per week support WORK WITH ME Standard All Starter Package services Full inbox management Social media content scheduling (up to 10/week) Client follow-ups and engagement Report preparation (weekly tasks and analytics) Appointment rescheduling and follow-ups Up to 20 hours per week support WORK WITH ME Premium All Growth Package services Comprehensive calendar and inbox management Social media planning and posting (up to 15/week) Lead nurturing and appointment setting Content assistance (captions + Canva support) Monthly progress and strategy reports Up to 40 hours per week dedicated suppor WORK WITH ME Onboarding Process DISCOVERY CALL We’ll schedule a quick call or exchange emails to understand your business, goals, and what kind of support you need. ONBOARDING QUESTIONNAIRE SERVICE AGREEMENT & INVOICE Once we’re a good fit, I’ll send over a contract and invoice for your chosen package or custom service. You’ll fill out a simple form so I can get to know your brand, preferences, tools, and access requirements. LET’S GET STARTED! ACCESS & SETUP We’ll exchange necessary logins, files, and tools—plus I’ll set up our shared workspace (Google Drive, Trello, Notion, etc.). I begin working on your tasks, and we establish our communication workflow for smooth collaboration. virtua -- work with me! istant Nadine Liezl Lasala Kwan l ass WORK WITH ME WORK WITH ME WORK WITH ME WORK WITH ME WORK WITH ME WORK WITH ME WORK WITH ME WORK WITH ME WORK WITH ME