Moureen Owich

Moureen Ndika Owich Executive VA | Workflow & CRM Specialist | Asana Certified Executive Virtual Assistant | C-Level Support | WorkFlow Specialist | CRM & Project Management About Me Hi, I’m Ndika Moureen Owich, a purpose-driven Executive Virtual Assistant and CRM workflow specialist with 3+ years of remote support experience for C-level leaders, entrepreneurs, and fastpaced teams across the globe. I’m not just here to tick off tasks; I’m here to build clarity, reduce friction, and create systems that free up your time. 💡 Certified Asana Workflow Specialist: I simplify complexity. From automation to process mapping, I help streamline operations and increase productivity by 40%. 📬 Executive & Admin Pro: Whether managing calendars, emails, travel logistics, or sensitive communications, I keep things moving with discretion, speed, and accuracy. 📊 CRM & Lead Generation Savvy: Skilled in tools like HubSpot, Salesforce, and Podio, I help optimize client pipelines and boost lead conversion by up to 35%. ⚙️ Systems & Ops Efficiency: I build and maintain scalable SOPs using Notion, ClickUp, and Airtable, increasing team efficiency by 30%. 🎯 Real Talk? I’m reliable, proactive, and solutions-first. I don’t wait to be told; I anticipate needs, fix the leaks, and always keep one eye on the big picture. Let’s work together if you're looking for someone who can plug into your world, protect your priorities, and help you reclaim your time while working with heart. 📩 Email:-🔗 LinkedIn: linkedin.com/in/moureen-ndika-owich Services I Offer Executive Support & Administrative Management Optimized executive calendars and email inboxes, saving 10+ hours/week. Managed complex schedules, reducing conflicts by 40%. Created SOPs and workflow automation that improved operations by 30%. ✔ ✔ ✔ Project & Workflow Management (Asana Certified) Automated business operations, increasing task completion by 100%. Managed deliverables across Trello, Airtable, ClickUp, and Confluence. Improved team alignment through structured workflow automation. ✔ ✔ ✔ Lead Generation & CRM Optimization Qualified leads and booked 100+ discovery calls/month for sales teams. Enhanced customer engagement via Salesforce, HubSpot, and Podio. Increased email response rates by 50% through automation. ✔ ✔ ✔ Financial and Expense Tracking Managed $ 50 K+ in monthly transactions using QuickBooks and Google Sheets. Optimized budget tracking and expense reconciliation. ✔ ✔ Data Entry and Research Handled 300+ client interactions with 99% accuracy in record-keeping. Conducted market & competitor research, improving decision-making. ✔ ✔ Recent Work Experience Executive Virtual Assistant & Workflow Specialist, Geotech Engineering Ltd Boosted project efficiency by 95% through Asana & Notion. Managed budgets, tracking expenses with 100% accuracy in Notion. Automated reporting & research workflows, saving the team 10+ hours/week. 📌 📌 📌 Lead Generation & Business Development, Iconic Investments Inc Increased client acquisition by 35% through targeted follow-ups. Created cold-calling scripts & lead tracking systems in HubSpot. Maintained 50%+ call performance, improving client engagement. 📌 📌 📌 Executive VA | CRM & Marketing Assistant, Virtual Worker Now Managed 150+ events, improving event accessibility by 40%. Created SOPs in Confluence, boosting workflow efficiency by 90%. Increased task completion rates to 95% using Trello & SmartSheet. 📌 📌 📌 Tools I Use Communication & Collaboration Tools Data, Docs & Reporting Tools Project & Task Management Tools Finance & Admin Tools Email Marketing & Automation Website, SE0 & Analytics Tools Design & Media Tools Password Management Social Media Platforms Top Technical Skills I Apply in My Work These are advanced technical areas I continue to develop and actively use to deliver high-level virtual support: Database Management: I handle and organize client and team data using platforms like Airtable, Notion, and Google Sheets. Project Management Software: I work confidently in Asana, Trello, and ClickUp to keep tasks, deadlines, and deliverables on track. Social Media Management: I assist with post scheduling, replying to messages, and platform organization using tools like Canva and Meta Suite. Cybersecurity Awareness: I practice safe file sharing and data privacy and maintain secure document access protocols. Virtual Event Coordination: I manage Zoom webinars, upload recordings, send follow-ups, and support launch logistics. AI as a Collaborative Tool: I use AI tools like ChatGPT to streamline copywriting, SOP creation, and internal content planning. Quickbooks Email Management https://docs.google.com/spreadsheets/d/1WE hPYL2LEKH1wBoILcDQ_9oUags7UGP3Iei3anTc KX8/edit?usp=sharing Lead Generation Calender Management Trello Card Events - Airtable Update Podio | TTNC How it works Initial Consultation: Let’s discuss your needs and challenges in a one-on-one session to identify how I can best support you. Personalized Plan: Together, we’ll create a customized strategy focusing on your goals, whether it's managing client communications, scheduling, or administrative tasks. Implementation: I’ll start executing the plan, providing regular updates, and making adjustments based on your feedback. Ongoing Support: Enjoy continuous support and check-ins to ensure our collaboration is aligned with your evolving needs. Choose Your Plan Basic Package Efficient Support for Everyday Tasks Ideal for solo entrepreneurs or small businesses looking for light, flexible support Services Included: Email management Calendar scheduling Basic data entry Client follow-ups (via email) Availability: Up to 10 hours per week Turnaround Time: 24-hour response time for tasks Who It’s For: Businesses needing essential administrative support to stay organized without the commitment of a full-time assistant. . CONTACT ME Standard Package Streamlined Operations for Growing Businesses Perfect for businesses that require more involved support to manage client relations and administrative tasks. Services Included: All Basic Package services Client communication and support via email or chat Light project management (task tracking, deadlines) Appointment scheduling and coordination Basic CRM management (updating records, tracking client interactions) Availability: Up to 20 hours per week Turnaround Time: 12-hour response time for tasks Who It’s For: Growing businesses needing a dedicated assistant to help manage day-to-day client interactions and administrative workflows. CONTACT ME Premium Package Comprehensive Support for Scaling Businesses Designed for businesses looking for a dedicated partner in both client relations and business operations. Services Included: All Standard Package services Advanced CRM management (client reports, insights, pipeline tracking) Client onboarding and offboarding management Monthly reporting on client interactions and task progress Social media support (basic scheduling, replying to messages/comments) Light bookkeeping support (invoice creation, expense tracking) Availability: Up to 40 hours per week Turnaround Time: 6-hour response time for tasks Who It’s For: Businesses ready to scale and need comprehensive, hands-on support to manage clients and internal operations smoothly. CONTACT ME Working with Moureen was a game-changer for Efficient, reliable, and a pleasure to work I have had the pleasure of supervising with. Moureen exceeded my expectations. Moureen for the past six months, and during this time, she has consistently demonstrated my business. Highly recommend! DESMOND KAPLAN - exceptional dedication and professionalism. CALVIN OCHICH - CONSTRUCTION KAPWRESTLING LLC Her commitment to her work and ability to PROJECT COORDINATOR, GEOTECH CONSTRUCTION consistently deliver high-quality results have made her an invaluable asset to the team. ALI HAREEDY - PROJECT MANAGER VIRTUAL WORKER NOW FAQ 1. How does the consultation process work? To get started, email me. We'll schedule a consultation to discuss your specific needs and preferences and how Moureen’s Virtual Support can best assist you. 3. How do I make payments for the services? Payments for Moureen's Virtual Support services can be made securely through PayPal or major credit cards. Detailed payment instructions and terms will be provided during the onboarding process. 2. What tasks can I delegate to Moureen's Virtual Support? Moureen's Virtual Support specializes in administrative tasks such as Project management, email management, calendar coordination, data entry, and travel planning. Whether it's handling routine activities or managing complex projects, Moureen is here to streamline your workload. 4. Can I customize a package to fit my specific needs? Absolutely! Moureen's Virtual Support understands that every client is unique. During the consultation, we'll tailor a package that aligns perfectly with your requirements, ensuring you get the support you need. Schedule a Consultation Contact Me Are you seeking an Executive Virtual Assistant who can optimize workflows, manage CRM systems, and improve team efficiency? Let’s connect and discuss how I can help you streamline operations, save time, and grow your business! Phone number: - Email:- COPYRIGHT 2024 MOUREEN NDIKA OWICH | NDIKA VIRTUAL SOLUTIONS