Monalyn Encinas Magana

Creative Portfolio Presented by Monalyn Magana General Virtual Assistant Amazon VA Introducing Hello, My name is Monalyn Magana. Welcome to my portfolio. About Me Hi, I'm Mona, a virtual assistant. I recently graduated with a degree in Business Administration majoring in Economics from Camarines Norte State College. Starting as a call center agent handling outbound calls and scheduling appointments, I later became an Admin Assistant for a writing company. With over 8 years in the industry, I've assisted various clients with administrative and recruitment tasks. My expertise includes live chat, email management, support, product research, order processing, data entry, lead generation, appointment setting, cold calling, and more. Education Background 2019 Bachelor of Science in Business Administration Major in Economics Camarines Norte State College 2023 Competencies Administrative Social Media Management Data Enty and Research Calendar Management Knowledgeable in handling social media Proficient in typing and Email Management accounts. transcription. Data Entry and organization Basic Graphic Design for content creation Knowledgeable in using MS Customer Support Good communication skills. Produce Office. Administrative Support engaging online content. Excellent in research Good at scheduling posts on different Skilled in creating presentations. platforms. Outstanding attention to detail. Lead Generation E-Commerce Research, track, maintain and Product Sourcing update leads. Inventory Research and maintain lead Order Fulfillment generation database. Other Skills Project Management Time Management Team Work Flexibility Creativity Work Ethics Work Experience Admin/Recruitment Assistant Virtual Assistant October 2023 to January 2024 (3 months) July 2015 to August 2024 (8 years, 1 month) Administrative tasks Payroll Assistant Social Media content creation Recruiting VAs Organizing applicant documents Meetings and Interview Assistant VAs Support Lead Generation Back office support for the Accounts team Organizing online documents Payment Collection and Invoicing Amazon Product Sourcing and Listing Order Fulfillment Manage Amazon store Inventory Email Support and chat support Calendar Management Email Management Outbound calls Data Scraping/ Lead Generation Data Entry Call Center Agent January 2015 to May 2015 (4 months) Cold Calling Appointment Setting Sample graphics for content creation Let's Work Together Contact Me! - - https://www.linkedin.com/in/monalyn-encinas-magana-a/ https://www.facebook.com/hayleysmith123/