Standard Operating Procedure Example
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Course Creation Workflow for Work-study
USING THE COURSE CHECKLIST ...................................................................................... 2
CREATING EVALUATIONS ............................................................................................... 3
CREATING A CALENDAR ANNOUNCEMENT .......................................................................... 7
If the event has not yet been created in Event Software, or the event is multiple days: ............7
If the event has already been created in Event Software and is only one day: ........................8
CREATING INSTRUCTOR GUIDES ...................................................................................... 9
CREATING COURSE DETAILS ......................................................................................... 11
Click on any of the headings above to navigate to that section
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Using the Course Checklist
First, we need to figure out which documents or processes need to be created. This
will differ for some courses based on their type (online vs. on campus)
1. Open Company Master Course Info spreadsheet1
2. Scroll to the right to find the “Logistics” heading
Notes: Not a checklist item
Requests: Company Staff take care of this
AV: Company Staff. Stands for Audio/Visual
Parking: Company Staff (noted in the spreadsheet under the “Locations”
heading)
o Catering: Company Staff
o Elevate: Company Staff
o Details — Web: Company Staff, usually—but sometimes you make these
(instructions below: “Creating Course Details”)
▪ Find these in professional development > 006 Elevate > 20XX
SEASON > Course Details, you may use them for other parts of the
checklist
o Evaluation: Create using Survey Software (instructions below: “Creating
Evaluations”)
o EventSoftware Cal: Create in Event Software (instructions below:
“Creating a Calendar Announcement”)
o Instructor Memo: Company Staff
o Instructor Guides: Create using Canva (instructions below: “Creating
Instructor Guides”)
o Website: Company Staff
3. For each section of the checklist, you’ll put an ‘x’ next to the class you’ve
created documentation for.
4. The list of documentation you are responsible for:
1. Course Evaluations (“Creating Evaluations”)
2. EventSoftware Calendar Announcements (“Creating a Calendar
Announcement”)
3. Instructor Guides (“Creating Instructor Guides”)
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o
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Note: this guide assumes you have access to the Company Cloud Storage. If you don’t, you can either
request access to the Company Cloud Storage, or request the documentation we’re talking about from
your supervisor.
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4. Course Details (“Creating Course Details”)2
Creating Evaluations
“Evaluations” are Survey Software surveys that we use to gauge how well our classes
went, and how students feel we can improve. We make them using the Course Details
document for a course, and then send them out with our “Letter of Completion”
email.
1. Find the Course Details in the Company Cloud Storage using the “course
number” in the Master Course Info spreadsheet
a. professional development > 006 Elevate > 20XX SEASON > Course Details
> cpdduXXXX (this is the course number)
2. Copy the bullet points under “Learning Outcomes”
3. Log in to Qualtrics
a. Username:-b. Password: CPD2018!
4. Close the Survey Software pop-up by hitting “cancel”
5. Confirm you’re in the correct Project Folder (ex: Summer/Fall 2019 = SF19)
You may not always create course details. Check the Company Cloud Storage (professional
development > 006 Elevate > 20XX SEASON > Course Details ) or confirm with your supervisor that they
haven’t been created.
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a. If you’re not sure, check with your supervisor about your current season
6. If there are surveys in your folder, copy one of them by clicking on the arrow on
the far right of the survey
a. If there are not surveys in this folder, copy one from a different folder
and just change the folder destination to the correct one in Step 7 3
Sometimes we run repeat courses. You can search in old folders for the course name, and if you find
it, copy that project instead. If you copy the project for the same course as the one you’re running,
(the course name should be the same) skip steps 8-12, because the evaluation is already worded
correctly and doesn’t need to be edited.
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7. On the “Copy Project” pop up that shows, change the project name to the
name of your course, and confirm the folder is correct, then hit “Copy Project”
8. Click on the Project Name of your new copied project
9. On the project screen, scroll down to the “After this course, I feel I can:”
section. Click into the section so that the sidebar on the right appears.
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10.In the sidebar on the right, under the “Statements” heading, click the minus
sign until there is only 1 statement left.
11.Click into the text of the statement amount (“Identify the stages…” in this
case) and paste the bullet points you copied earlier from the Course Details
12.You may have to delete the bullets from the text of each statement by clicking
in to the statement, but then your evaluation will be complete.
a. It automatically saves, and you will publish later when you make Letters
of Completion for the course
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Creating a Calendar Announcement
There are two sets of instructions below. One is for an event that is 1) multiple days
or 2) isn’t in Event Software yet. One is for events that are one day and are in Event
Software.
To start, navigate to The Event Page and login with this login information to access
Staff account:
Username:-
Password: Meg90065!
If the event has not yet been created in Event Software, or the event is multiple days:4
1. Click on “Create an Event”
2. Fill in the information for the event
a. Event Name: Whatever the Event Name is
b. Event Type: Training/Workshop OR Calendar Announcement
c. Primary Organization for this Event: Full Company Name
3. Hit “Next”
4. Skip “Estimated Head Count” by hitting “Next”
5. On “Is this a Repeating Event”, click “no”
6. Enter the date and time of the event
a. If the event is one day: select the day of the event
b. If the event is multiple days: select the first day that the event will
occur and enter the time of the event on that day
7. Hit “Next”
8. Location Page
a. If the event is one day: enter the location
b. If the event is multiple days, and this is just a calendar announcement:
do not enter a location (it will create duplicate requests for the same
room on the first day of the event, which will create conflicts)
9. Hit “Next”.
a. On the “Custom Attributes” page, answer “No” to “Will there be a guest
speaker at this event?” if it asks
10.Skip the “Contacts” page
a. put Staff as the contact if it won’t let you skip
11.On the categories page (header below), scroll down to the bottom
If the event is multiple days, don’t use the main event created in Event Software. The calendar
announcement will not work on the Company website. Instead, make a new event with the same
name, and put the event date as only the first day of the multiple day series
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12.Select “Publish to Web” if it’s not already selected
13.Save the event!
If the event has already been created in Event Software and is only one day:
1. Click on the link that says you are the Requestor in “Your Upcoming Events”
2. Scroll down and click on the event that you’re publishing
3. Click on “edit this event”
4. Click on the “Event Categories” section—in some events it may say “Do not
Publish to Web” in the sidebar.
1. If there is no “Do Not Publish to Web”, just click “Next” until you get to
the Event Categories Page (the header looks like this: )
5. Scroll down to the bottom – if “Do Not Publish to Web” is checked, uncheck it.
Then, check “Publish to Web”
6. Save the event!
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Creating Instructor Guides
Instructor Guides are created using Canva.com and a template provided by your
Supervisor. To start, go to the Canva website
1. If you don’t already have an account, create an account. Otherwise, log in.
• Your supervisor will share the template for creating an instructor guide
to your Canva account, so you’ll want to sign up with your Company
email. If you sign up with a different email, just give them the email you
sign up with to send the template to.
2. Once your supervisor shares the template, it should show up
in your “Shared with You” folder on your main page.
3. Open your “Shared with You” Folder (screenshot to the
right) by clicking on it.
4. Click on the document (usually called
InstructorGuidesomething)
5. Click “Edit” OR “Use as template” – if you use it as a template, you’ll be able
to save it to your own Canva and open it later, which can be easier
6. When you open the document in Canva, it should look like this:
7. Click on the 37% in the corner (it may be a different percentage), and change it
to “Fill”
8. Open the “Company Master Course Info” spreadsheet on the main page of the
Company Cloud Storage
9. Scroll to the right until you reach the “DATES AND TIMES” and “LOCATIONS”
section of the spreadsheet (screenshot below)
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10.Find the course name and dates/times that correspond to the course
(screenshot above)
11.You will edit the highlighted area
on the instructor guide
12.The steps below will detail where
to find the information to fill in
using the Company Master Course
Spreadsheet
13.Course Name: Course Title
14.Location: Building & Room
Number, Building Address
Ex: KRH 204 is
This Building Here
1000 E Street St
City, STATE-.Date/Time: Day, Date/Dates,
Times
Ex: Thursday, August 8th
6:00 pm – 8:00 pm
16.Parking Lot: Parking Lot
17.Once you have changed all of
these, make sure you click outside
of the box you edited (otherwise it
won’t save)
18.Click the “download”
button in the upper
right
hand corner
19.Save the file as
“InstructorGuideCOURSENAME”
• In the Company Cloud
Storage: professional
development > 007
Instructors > Instructor
Resource Guides SEASON 20XX
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Creating Course Details
Course details have a lot of information in them that you get from disparate places. In
this guide, I assume you have the pieces of information you need for each course. If
you don’t, ask Company Staff for the specific thing you’re looking for.
1. Navigate to the Course Details template in the Company Cloud Storage
• professional development > 005 Documentation > Templates >
“CourseDetails.docx”
1. Open the document and “Save As…” into a new folder.
• I generally save them in professional development > 006 Elevate > 20XX
SEASON > “Word Docs”, where Word Docs is a folder that I create inside
of the current Year/Season
2. Add in the information from the Company Master Course Info spreadsheet
• (this is formatted in this way:
• Course Details: Company Master Course Info)
• Dates and Times: Dates, Times
• Class Location: “Company Campus”, Building Name, “Room” Classroom
1. Ex: Company Campus, Building Name, Room 204
• CE Hours: Hours, Credential
• Course Description: If you don’t have this, ask a supervisor or check the
website
• Learning Outcomes: “Upon completing this course, students will be able
to:” (this is the same as the Course Description, ask if you don’t have
this)
• Instructor Bio: Same as Course Description
3. Everything else should stay the same, confirm that the formatting looks correct
(Example below)
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4. Print and select “Save as PDF” (located
here on a Mac)