Merry Hazelynn
PORTOFOLIO
a dedicated customer service professional with over 89
months of experience in the BPO industry, specializing in
Customer Support, Technical Troubleshooting, Sales, and
Reservations. I’ve worked with reputable companies like TMobile, Sunrun Solar, United Airlines, Anthem, DTV, and
AT&T Uverse, where I honed my skills in CRM platforms,
multi-channel communication, and quality assurance.
About Me
Hi! I’m Merry Hazelynn Aristoteles, a highly organized and reliable Virtual Assistant
with over 7 years of experience in customer service, admin support, and technical
assistance. I’ve worked with major international clients in the BPO industry,
handling tasks such as CRM management, email and chat support, data entry,
appointment setting, and problem resolution.
I’m proficient in tools like Google Workspace, MS Office, Slack, Salesforce, and
various communication platforms, making remote collaboration smooth and efficient.
With a background in handling multi-channel communications, quality assurance,
and team coordination, I bring strong attention to detail and a proactive approach to
every task.
I’m committed to helping entrepreneurs and businesses stay organized, save time,
and focus on growth by taking care of the behind-the-scenes work with
professionalism and care.
Work
EXPERIENCE
Specialist
Provided customer support via phone and chat (CSR, Sales, Billing,
Troubleshooting)
Managed CRM updates and multi-channel communication
Resolved technical issues and ensured customer satisfaction
CSR - Mentor
Handled customer inquiries, complaints, and follow-ups
via email and phone
Maintained accurate records using CRM tools
Delivered exceptional service in a remote work
environment
Provider Support
Processed insurance claims and provided billing
assistance
Resolved service issues with empathy and efficiency
Supported customers through email and phone
Reservation Specialist
Assisted customers with flight bookings,
modifications, and travel concerns
Collaborated with multiple departments to resolve
escalated issues
Managed data entry and used GDS tools like Sabre
and Amadeus
Core Professional Skills
SKILL
ABILITIES
Customer Relationship Management (CRM) – Proficient in using CRM
platforms (e.g., Salesforce) to manage client data, track interactions,
and ensure customer satisfaction.
Multi-Channel Communication – Skilled in handling phone, email,
chat, and social media interactions.
Troubleshooting & Problem Resolution – Able to quickly identify
issues, provide solutions, and resolve customer concerns efficiently.
Quality Assurance & Compliance – Knowledgeable in adhering to
company policies, industry regulations, and quality standards.
Industry-Specific Knowledge – Familiar with telecommunications,
solar energy, airline reservations, healthcare, and pay-TV industries.
Reservation & Booking Management – Experienced in using GDS
(Sabre, Amadeus) for flight reservations and modifications.
Sales & Negotiations – Skilled in upselling, cross-selling, and
meeting/exceeding sales targets.
Technical Skills
95%
CRM Systems: Salesforce
GDS Platforms: Sabre, Amadeus (airline reservations)
Office Tools: MS Office Suite, GSuite
Collaboration Tools: Slack, LinkedIn, Facebook (business use)
Technical Support: Software and hardware troubleshooting, customer
education.
90%
Interpersonal & Workplace Skills
Customer Service Excellence – Strong focus on building rapport and ensuring a positive customer
experience.
Conflict Resolution – Skilled in de-escalating challenging situations and finding win-win solutions.
Adaptability – Successfully transitioned between industries and roles.
Team Collaboration – Works well with cross-functional teams to meet goals.
Time Management – Able to handle high-volume workloads while meeting deadlines.
Attention to Detail – Ensures accuracy in bookings, billing, and documentation.
97%
Digital Art &
Photo Editing
Cooking & Food
Exploration
Hobbies &
Interest
all about my PC
Internet Provider
All about
my Desktop
& Internet
Speed
Awards
CERTIFICATE
Commendation
customer review
Start the year right!
Commendation
customer review
Q1 & Q2
Quality Assurance
compliance
Q1 & Q2
Overall Top Agent
top-
VISION
To be a highly respected professional in customer service and operations, recognized for delivering exceptional
client experiences, fostering trust, and continuously growing through learning, creativity, and innovation.
MISSION
To provide reliable, efficient, and empathetic service that exceeds expectations, while applying my operational
expertise, communication skills, and creative problem-solving to help businesses and customers achieve their
goals.
Connect
WITH ME
- - viber | whatsapp-Imus City Cavite Philippines
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thank you
Thank you for viewing my portfolio — I’m excited about the possibility of working together and
making a positive impact.