Merry Hazelynn Aristoteles

Merry Hazelynn PORTOFOLIO a dedicated customer service professional with over 89 months of experience in the BPO industry, specializing in Customer Support, Technical Troubleshooting, Sales, and Reservations. I’ve worked with reputable companies like TMobile, Sunrun Solar, United Airlines, Anthem, DTV, and AT&T Uverse, where I honed my skills in CRM platforms, multi-channel communication, and quality assurance. About Me Hi! I’m Merry Hazelynn Aristoteles, a highly organized and reliable Virtual Assistant with over 7 years of experience in customer service, admin support, and technical assistance. I’ve worked with major international clients in the BPO industry, handling tasks such as CRM management, email and chat support, data entry, appointment setting, and problem resolution. I’m proficient in tools like Google Workspace, MS Office, Slack, Salesforce, and various communication platforms, making remote collaboration smooth and efficient. With a background in handling multi-channel communications, quality assurance, and team coordination, I bring strong attention to detail and a proactive approach to every task. I’m committed to helping entrepreneurs and businesses stay organized, save time, and focus on growth by taking care of the behind-the-scenes work with professionalism and care. Work EXPERIENCE Specialist Provided customer support via phone and chat (CSR, Sales, Billing, Troubleshooting) Managed CRM updates and multi-channel communication Resolved technical issues and ensured customer satisfaction CSR - Mentor Handled customer inquiries, complaints, and follow-ups via email and phone Maintained accurate records using CRM tools Delivered exceptional service in a remote work environment Provider Support Processed insurance claims and provided billing assistance Resolved service issues with empathy and efficiency Supported customers through email and phone Reservation Specialist Assisted customers with flight bookings, modifications, and travel concerns Collaborated with multiple departments to resolve escalated issues Managed data entry and used GDS tools like Sabre and Amadeus Core Professional Skills SKILL ABILITIES Customer Relationship Management (CRM) – Proficient in using CRM platforms (e.g., Salesforce) to manage client data, track interactions, and ensure customer satisfaction. Multi-Channel Communication – Skilled in handling phone, email, chat, and social media interactions. Troubleshooting & Problem Resolution – Able to quickly identify issues, provide solutions, and resolve customer concerns efficiently. Quality Assurance & Compliance – Knowledgeable in adhering to company policies, industry regulations, and quality standards. Industry-Specific Knowledge – Familiar with telecommunications, solar energy, airline reservations, healthcare, and pay-TV industries. Reservation & Booking Management – Experienced in using GDS (Sabre, Amadeus) for flight reservations and modifications. Sales & Negotiations – Skilled in upselling, cross-selling, and meeting/exceeding sales targets. Technical Skills 95% CRM Systems: Salesforce GDS Platforms: Sabre, Amadeus (airline reservations) Office Tools: MS Office Suite, GSuite Collaboration Tools: Slack, LinkedIn, Facebook (business use) Technical Support: Software and hardware troubleshooting, customer education. 90% Interpersonal & Workplace Skills Customer Service Excellence – Strong focus on building rapport and ensuring a positive customer experience. Conflict Resolution – Skilled in de-escalating challenging situations and finding win-win solutions. Adaptability – Successfully transitioned between industries and roles. Team Collaboration – Works well with cross-functional teams to meet goals. Time Management – Able to handle high-volume workloads while meeting deadlines. Attention to Detail – Ensures accuracy in bookings, billing, and documentation. 97% Digital Art & Photo Editing Cooking & Food Exploration Hobbies & Interest all about my PC Internet Provider All about my Desktop & Internet Speed Awards CERTIFICATE Commendation customer review Start the year right! Commendation customer review Q1 & Q2 Quality Assurance compliance Q1 & Q2 Overall Top Agent top- VISION To be a highly respected professional in customer service and operations, recognized for delivering exceptional client experiences, fostering trust, and continuously growing through learning, creativity, and innovation. MISSION To provide reliable, efficient, and empathetic service that exceeds expectations, while applying my operational expertise, communication skills, and creative problem-solving to help businesses and customers achieve their goals. Connect WITH ME - - viber | whatsapp-Imus City Cavite Philippines Page 17 of 18 thank you Thank you for viewing my portfolio — I’m excited about the possibility of working together and making a positive impact.