Shopify customer complain report
Emails checked: 23
Orders with Mistakes: 3
Damaged Orders: 0
Late Orders: 1
No response:
Message
Customer Name
Date
Response
Agent
Notes
Good Morning,
I apologize about the inconvenience, however we do not provide return labels. If you decide to ship the sand back to us then please include:
The invoice or order number
a note saying that you would like a refund
The Sand
If you have anymore questions or concerns then please feel free to let us know!
Samone
You, sand as well as cobalt sand for my wedding ceremony.
10/9/19 Hi! My name is Samone. I purchased a pound Thank
of watermelon
Mikayla
However, the colors didn’t match my theme how I thought they would. Could I please get an authorization to return them? I have already purchased more sand. Thanks in advance!
Good Morning,
We apologize for any inconvenience this may have caused you. Very seldom do we have bag tears, so you getting 2 in a row is very abnormal. We would be more than happy to send you another if you have any doubt you won't have enough.
karen
10/7/19 Just so you are aware but once again the bag
had
a slight
tear
. And sand was all inside of mailer box . I don’t
Thank
You
for your
understanding
Aren know if it’s with your wine colored sand . But between the 2 torn bags I should have enough for my Daughters sand ceremony.
Good Morning,
It should not have come in different packaging.
I ordered two different sand colors and only received
What color
one.are
Was
you
themissing
other one
andshipped
we will re-send
separately?
it to Iyou.
only received one tracking number.
wisen
11/8/19 Thanks
Thank You,
Aren
Good Morning,
I apologize about that, you sure can return the Ivory. If you would like we can replace the Ivory with another color you would like. Unfortunately, we do not provide return labels but if you would like another color of sand, just leave a note in the box saying
- Which color you would like to replace the ivory
- Your order number/Invoice
Hello! I just received my sand today and I loved
-Your
the wisteria
name but the ivory was a lot different than what I was expecting. Can I return the ivory sand? Thank you.
Amanda Duncan
11/15/19 Amanda Duncan
Thank you,
Mikayla