Mary Cris Castaneda

My PORTFOLIO Mary Cris Castaneda Administrative Excellence and Customer Service Team Leader table of CONTENTS- About me Work Experience Personal Skills Portfolio Contact About me INTRODUCTION Hello, and welcome to my portfolio. I'm Mary Cris, and I invite you to explore my professional journey as a dedicated team lead with a passion for administrative excellence and customer service professional. In this portfolio, I will provide insights into my roles, responsibilities, and achievements in these areas. Hi, I’m Cris ABOUT ME Detail-orientated in supervising, adept at making critical decisions, managing deadlines, administrative task, customer service and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. WORK EXPERIENCE Work EXPERIENCE Team Leader Bosch Service Solutions Inc BMW SOLVE Jan 2021 - Aug 22, 2023 Lufthansa German Airlines September 2015 - December 2020 ESL Tutor ACADSOC March 2024 - Current Order Taking Representative Arriva Medical January - September 2015 Virtual Assistant - Marketing Campaign MAC Property Redevelopment January - February 2024 (Project Base) Reservation & Sales Representative / SME Interglobe Technologies, Inc May 2010 - January 2015 Virtual Assistant - Customer Loyalty Associate Balsam Brands September 2023 - January 8, 2024 (Seasonal Account) Customer Service Associate Telus International Philippines October 2008 -May 2010 Customer Service Representative Philippine Telegraph & Telephone Corp. March 2004 - March 2008 Administrative Consultant League of Corporate Foundation Inc March - September 2008 Personal SKILLS Employee-Centric KPI Management Operational Monitoring Basic Graphic Design Quality Assurance Expertise Project Planning Recruitement, Interview and Coaching Certified Portfolio PREVIOUS WORK Company Events EMPLOYEE ENGAGEMENT May 2022 We conducted a CIP (Continuous Improvement Process) session to drive positive change, optimize operations, and create a culture of ongoing learning and development within our organization. We encourage each participant to think creatively and propose new solutions to existing problems. Halloween Event November 2022 It was a yearly event per department to showcase creativity, costume dress-up, and trick or treating family members of employees. In this particular year, our team achieved first place for both team design and costume. EMPLOYEE ENGAGEMENT December 2022 We recognized the top-performing team members who contributed improvement ideas for the Quarterly CIP (Continuous Improvement Process) Event. Email Outreach Campaigns Thank you! LET´S WORK TOGETHER -/ --