Marisa Daniela Bravo Camacho

VIRTUAL ASSISTANT Marisa Daniela Bravo Camacho 2025 2025 VIRTUAL ASSISTANT ABOUT ME SI am Marisa Daniela I have experience in face-to-face customer service, email management, and agenda organization. I also know how to create content for social networks in addition to responding to messages, helping to maintain fluid communication with the audience. I also use Excel and other tools to organize tasks and improve work efficiency. I easily adapt to different activities but I also always look for practical solutions to make everything work better. SERVICES Virtual Assistant and Content Creator 2025 VIRTUAL ASSISTANT 2025 SERVICES VIRTUAL ASSISTANT Email management: Organization, filtering, and timely response to messages. Customer service: Quick and professional response to queries, resolving any issues. Report creation and writing as well as texts: Clear and concise writing of reports, summaries, and other documents. Social media management: Management of publications, content scheduling, and response to messages or comments. Presentation creation in Canva and PowerPoint: Visual and attractive design for impactful presentations. Excel and Word management: Data organization, creation of reports, spreadsheets, and documents. Telephone call service: Management of incoming and outgoing calls, coordination of meetings, or resolution of doubts. Basic accounting: Support with the organization of invoices as well as receipts. Publication development: Design of visual content and writing of attractive and appropriate texts. EVIDENCE of my WORK 2025 2025 GOOD AFTERNOON, I RECEIVED MY ORDER BUT IT ARRIVED INCOMPLETE, I AM QUITE UPSET. I ALREADY PAID FOR THE ORDER AND NOT ONLY DID IT ARRIVE INCORRECTLY BUT I HAVE NOT RECEIVED ANY CLEAR RESPONSE FROM YOU. I DEMAND AN IMMEDIATE SOLUTION. GOOD AFTERNOON, FIRST OF ALL, I APOLOGIZE FOR THE INCONVENIENCE CAUSED. WE FULLY UNDERSTAND YOUR FRUSTRATION AND WE ARE HERE TO SOLVE IT. IN ORDER TO PROCEED WITH THE SOLUTION IMMEDIATELY, PLEASE TELL US WHAT ITEM WAS MISSING FROM YOUR ORDER IN ADDITION TO THE ORDER NUMBER. THIS WILL ALLOW US TO SEND WHAT IS MISSING AT NO ADDITIONAL COST. WE ARE VERY SORRY ABOUT THIS SITUATION AND WE ASSURE YOU THAT WE WILL TAKE THE NECESSARY MEASURES TO PREVENT IT FROM HAPPENING AGAIN. WE LOOK FORWARD TO YOUR RESPONSE TO EXPEDITE THE SOLUTION. THANK YOU FOR YOUR UNDERSTANDING AND AGAIN, WE APOLOGIZE. ENGLISH TRANSLATION EVIDENCE of my WORK ENGLISH TRANSLATION EVIDENCE of my WORK 2025 EVIDENCE of my WORK 2025 DEAR MARKETING SERVICE I AM CONTACTING YOU TO EXPRESS MY DISSATISFACTION REGARDING THE MARKETING SERVICE I CONTRACTED ON MAY 24, 2023. I WAS ASSURED THAT THERE WOULD BE A DELIVERY OF A CONTENT STRATEGY ON JUNE 1, 2023, IN ADDITION TO THE IMPLEMENTATION OF AN ADVERTISING CAMPAIGN WITH CERTAIN CHARACTERISTICS, HOWEVER, THIS HAS NOT BEEN FULFILLED. THIS NON-COMPLIANCE HAS GENERATED DELAYS IN THE MARKETING STRATEGY AND EVEN IMPACTED THE VISIBILITY OF MY BUSINESS, WHICH IS UNACCEPTABLE CONSIDERING WHAT WAS AGREED. I REQUEST A PROMPT SOLUTION TO THIS SITUATION. I AWAIT YOUR RESPONSE AS SOON AS POSSIBLE TO RESOLVE THIS ISSUE SATISFACTORILY. I LOOK FORWARD TO YOUR PROMPT RESPONSE. SINCERELY DEAR CUSTOMER WE SINCERELY REGRET ANY INCONVENIENCE THAT THIS SITUATION MAY HAVE CAUSED. AT MARKETING SERVICES, WE STRIVE TO PROVIDE QUALITY SERVICE AND MEET OUR COMMITMENTS, SO WE WANT TO THOROUGHLY REVIEW WHAT HAPPENED AND FIND AN APPROPRIATE SOLUTION. IN ORDER TO ADDRESS YOUR CASE IMMEDIATELY, WE WOULD APPRECIATE IT IF YOU COULD PROVIDE US WITH MORE DETAILS ABOUT THE CURRENT STATUS OF THE PROJECT AS WELL AS ANY PREVIOUS COMMUNICATION YOU HAVE HAD WITH OUR TEAM. IN THIS WAY, WE CAN EXPEDITE AN EFFECTIVE RESOLUTION. WE SUGGEST SCHEDULING A MEETING AT A TIME OR DATE THAT BEST SUITS YOU TO DISCUSS THE NEXT STEPS TO ENSURE THAT YOU RECEIVE THE CONTENT STRATEGY AND ADVERTISING CAMPAIGN AS AGREED. WE LOOK FORWARD TO YOUR RESPONSE AND ARE AVAILABLE TO RESOLVE THIS ISSUE AS SOON AS POSSIBLE. EVIDENCE of my WORK 2025 • Total sales: During the month of January, total sales reached $150,000, representing a 10% increase compared to the month of December 2023. This growth can be attributed to the promotional campaigns at the beginning of the year and the launch of new products. However, sustained growth should be a goal for the following months, since although positive, the increase is not as significant as expected due to external factors such as inflation and seasonal variations in purchasing behavior. • Segmentation by product type: The breakdown of sales by product categories shows that high-end products accounted for 35% of total sales, reflecting a strong preference for premium products among our customers. Mid-range products remained stable in terms of sales, with a 40% share, while low-end products (e.g. entry-level products) accounted for only 25% of sales. This behavior shows that there is a growing demand for higher quality products, which should be leveraged in future campaigns. • Sales by channel: Sales through online stores accounted for 60% of the total, reflecting a positive trend towards ecommerce. Sales in physical stores, on the other hand, decreased by 5% compared to the same month of the previous year. This change may be related to consumer preferences for the convenience of online shopping. However, sales in physical stores are still relevant and should be integrated with online sales to generate a more fluid omnichannel experience. ENGLISH TRANSLATION EVIDENCE of my WORK 2025 EVIDENCE of my WORK 2025 EVIDENCE of my WORK 2025 EVIDENCE of my WORK 2025 2025 Contact -- VIRTUAL ASSISTENT