Maricel G. Aure

MARICEL G. AURE - or- Blk 2 lot 24 King David St. Kingsland Village, Sampaloc 1 Dasmarinas, Cavite- CAREER OBJECTIVE To obtain a rewarding and challenging position in a dynamic company utilizing my professional expertise and experience to help drive career and financial growth.   Customer Service Representative (PayPal)                                                                                    Eperformax Contact Center PAYPAL Payment Services                           3f  BPIBuendia Center                                                                        Buendia cor. Makati Ave. Makati City                                                                       December 26 to March 8, 2007 *Opens customer accounts by recording account information. *Maintains customer records by updating account information. *Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. *Maintains financial accounts by processing customer adjustments. *Recommends potential products or services to management by collecting customer information and analyzing customer needs. *Prepares product or service reports by collecting and analyzing customer information. *Contributes to team effort by accomplishing related results as needed. Outbound Sales Representative                             Dedicated Rep.Inc.                                                                                            LG3 Richville Corporate Tower                                                                                       Madrigal Business Park                                                                                      Alabang-Zapote Rd.                                                                                     MuntinlupaCity                                                                                         Aug.10, 2007 to December 12,2007 *Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services *Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship *Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. *Continued product education to better service customer calls *Maintains accurate daily record of sales in sales tracker. Customer Service Representative(PayPal)  Eperformax Contact Center                                                                                  3f  BPIBuendia Center                                                                                 Buendia cor. Makati Ave., Makati City                                                                                 January 12 to July 16,2008 Customer Service RepresentativeAffiliated Computer Services One ecom Center, Mall o f Asia Business Grounds Sept 2008 to August 12, 2009 CSR for Bluecross and Blueshield of Florida *Maintains customer records by updating account information. *provides accurate health benefits and quote this to the providers *Working with Doctors and Nurses who inquires for Health benefits for their patiets *Provides accurate computation for their Deductible and Out of pocket per illness and per calendar year *Answering incoming calls,handles queries and inquiries. Quoting benefits for each member, assisting for the most easiest and cheapest way to use their Health cards Outbound Sales Agent ACCESS Worldwide Phils. 18 RCBC tower, Makati City Phils SALES Assoiciate for--- Lead Genuity(Lead Generation) August 13, 2009 to December 21, 2010 Rehired March 13, 2012 to June 13, 2012 VIRTEL Marketing (Lead Generation) *establish accounts in billing systems *quote and compute rates for new services accurately *summarize the contact and explain what will happen next *meet established productivity goals: sales, call handling time, records accuracy *obtain, establish and access customer credit information *Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. CSR/Reservation Specialist Hilton Worldwide SERCO Global Services 7f One World Square Global Mckinley, Fort Bonifacio Global City Taguig City Jan. 21, 2013 to July 15, 2013 *Accepts basic hotel and reservation inquiries *Quote fees and calculate better and fair discounted rates *Booking their preferred rooms with a credit card and making sure that schedules wont overlap. *Meeting daily goals per day (5 rooms) per day. *Pprovides accurate landmarks to help customers locate their hotels. *meet established productivity goals: sales, call handling time, records accuracy *obtain, establish and access customer credit information *promote and advertise the hotel amenities and services for additional sales. Technical Support Specialist WEST Contact Services COMCAST- LOB- Video Self Installed kit 24/F TheExportbank Plaza, Don Chino Roces Avenue Corner Senator Gil Puyat Avenue, Makati City Sept 19, 2013 to Dec 27,2013 *Accessing customer accounts by recording account information. *Provides technical solutions for their cable services *Instruct and walking customers on how to use the Self installed video device *Upsells possible services and choices for upgrades so that customers could have an enhance and better cable services *Arranges and schedules appointment dates for customers for aa technical visit if normal troubleshooting steps if first call resolution is not possible. Financial Consultant (CSR) Sutherland Global Services PAYPAL Payment Services 12f PhilPlans Corporate Center, Triangle Drive Bonifacio Global City, Taguig January 20, 2014 to July 2014 *Opens customer accounts by recording account information. *Maintains customer records by updating account information. *Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. *Maintains financial accounts by processing customer adjustments. *Recommends potential products or services to management by collecting customer information and analyzing customer needs. *Prepares product or service reports by collecting and analyzing customer information. *Contributes to team effort by accomplishing related results as needed. Technical Support Consultant IQOR Phils.Inc. Metro PCS Mobile prepaid services SM CITY Dasmarinas Sampaloc 1 Brgy. Pala-palaDasmarinas Cavite July 9, 2014 to June 8,2015 Home based Online English Tutor VIPtalk April 2016 to December 2016 (Part time) Home based Online English Tutor ABC 360 Main Office: Summit One Office Tower, Mandaluyong, Metro Manila, Philippines October 2015 to October 2016 (Part time) Freelance Virtual Assistant Various Online Homebased Firms July 12, 2015 to Feb 12,2017 *Virtual Team Leading/ Team Handling task( I have my Virtual team that I handle for a particular campaign) *Sales(Selling Products),Real Estate, Lead Generation for Cash Loans, Sales for Medical Insurances, Medical Equiptments and others can be specified thru interviews. *Lead Generator and a Qualifier for Power and Gas Campaign, Medical Products, Insurances. *Virtual Administrative Tasks for Hire Iris *Virtual selling for Real Estate job *Virtual Recruitment Task (I am an interviewer for a broker, I work for a brokerage company who needs additional brokers. *Data Analyst, Data Research and Data Entry tasks *Email Support and Phone Support tasks. *Social Media Marketing tasks upkeeping the page , moderating the page, fb comment moderation and maintaining also can do tasks within Shopify. *Voice and Video Transcription for Part time clients. *Recruiter for Hioffer.com and Excalibur Solutions (looking for aspiring agents and online tutors everytime this company needs one) *Operations and Business Dvelopment Manager for Excalibur Solutions –(website)- http://www.excalibursol.com/#excaliburourcompany ACADEMIC HISTORY Bachelor of Science in Computer Studies INFORMATICS College Anabu II ,Imus Cavite 2014 up to now (night classes for working students – a 3hour class per day) Bachelor of Science in Information Technology Major in Networking/Programming/Troubleshooting AMA Computer College Brgy.Langkaan 2, Dasmarinas Cavite College Level- AB Mass Communication Major in Broadcasting St. Scholastica’s College Manila Leon Guinto St. Malate Manila- Primary and Secondary Education Saint Gregory Academy Indang Cavite- Consistent Honor student SEMINARS / CONFERENCES COMMUNICATION SKILLS TRAINING "Diction, Intonation, Enunciation Training" Conducted By: Mark Jacob---DIET trainer—Eperformax Contact Center December 26-30,2006 SPECIAL SKILLS Can type 40 wpm Can handle queries through email,voice and chat Multi-tasker Strong customer service and telesales skills Experienced with Web Based Applications and Windows Good organizational skills ability to multi-task and prioritize in a high-volume, fast-paced environment Ability to manage sensitive and critical client information Excellent verbal and written communication skills PERSONAL INFORMATION Age: 31 y/o Sex : Female Date of Birth: June 2, 1985 Status : Single Height : 5’0 Weigt : 90 pounds CHARACTER REFERENCES Coach/Supervisor                                           LeedeanneSarsagat Eperformax Contact Center 3f  BPIBuendia Center Buendia cor. Makati Ave., Makati City - Product Trainer Stephanie Acosta ACCESS Worldwide Phils. 18f RCBC tower, Makati City Phils - Team Lead               Reda Bico ACCESS Worldwide Phils. 18f RCBC tower, Makati City Phils - Team Lead               Ianne Yap IQOR Inc. 4f SM City Dasmarinas