Marian Thompson Wakama

Hi, I'm Marian Thompson Wakama I help busy founders, SaaS, e-commerce, and service-based businesses build strong customer relationships, keep operations organized, and free up time for what matters most. Whether it is replying to support tickets, managing your inbox, booking travel, or keeping your calendar in order. I accomplish tasks with calmness, clarity, and consistency. Here's How I Can Support You Customer Support Calendar & Email Management Providing prompt and professional assistance to your Efficiently organizing your schedule and inbox, so you clients, ensuring customer satisfaction and retention. never miss an important appointment or message. Project Assistance Travel Planning Supporting your projects from start to finish, ensuring Handling all aspects of your business travel, from deadlines are met and goals are achieved. bookings to itineraries, for a seamless experience. Research & Admin Support Spreadsheet & Reporting Tasks Conducting thorough research and managing Creating and maintaining organized spreadsheets and administrative tasks to streamline your operations. detailed reports for clear insights. Skill Set Google Workspace CRM Tools Project Management Software Proficient in Gmail, Google Drive, Experienced with Zendesk, HubSpot, Skilled in tools like Asana, Trello, and Docs, Sheets, and Calendar for Zoho CRM to manage client Monday.com for efficient task and seamless collaboration. relationships and sales pipelines project tracking. effectively. E-commerce Tools ChatGPT & AI Tools Familiar with Shopify, Woo Commerce, Leveraging AI for enhanced and other platforms for managing productivity, content generation, and online stores. smart problem-solving. Samples of Past Project Here are examples of my past tasks, templates, and practice projects that reflect the quality of support I offer. Zendesk Customer Support Frustrated Customer Follow-up Customer satisfaction Shopify and FAQs Shopify product listing Marian's FAQ's Order Tracking on Shopify Order Status Calendar Management Here are examples of how I efficiently organized schedules, book appointments and set reminders for clients from my Google calendar. Appointment at Wade’s Restaurant Meeting via Google Meet Wade'sRestaurant Appointment Scheduling Project Management and Data Entry Trello Project Track Data Entry via Google Sheet What Sets Me Apart Tech-savvy and Organized I leverage the latest tools and maintain meticulous organization to keep your operations running smoothly. Quick to Learn and Adaptable I rapidly grasp new systems and workflows, seamlessly integrating into your existing processes. Professional, Respectful, and Detail-Oriented Every task is handled with the utmost professionalism, attention to detail, and respect for your business. Strong Communication and Fast Turnaround You can expect clear, concise communication and efficient delivery on all assignments. I Treat Every Task with Ownership and Care I approach your business as my own, ensuring dedication and a proactive mindset in all my work. Ready to Get Started? If you need a strategic partner to streamline your operations, reduce administrative burdens, and free up your valuable time? I am available and ready to elevate your team's efficiency. Send a Message OR Click on “Invite to Job”