Maria Moreno

" The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle." Steve Jobs "A highly respected sales expert in the challenging field of Retail Management. Drives highly productive sales teams creating deliverable targets, ensuring outstanding training and leading from the front. Demonstrates outstanding handson customer communication to skyrocket sales in both B2B and B2C environments. Charismatic and compelling, with a highly strategic and detail orientated approach able to quickly identify solutions to boost conversions or streamline process. Turned around failing team, enabling them to exceed annual turnover target of £3m by implementing results of customer feedback, evaluating sales data and implementing new HR and sales standards. Excellent communicator, generating strategies to increase market share, conversions and reduce costs. Key Skills Revenue Generation Communication Sales Strategy Need Analysis Leadership Career Summary Oct 2018 - Jan 2019 £5 Store, London Assistant Store Manager Spearheaded branch of a new high-street retail chain. Provided solid leadership across sales strategy and personnel management, defined policies and implemented POS marketing. Highly regarded mentor and team player until franchise was wound-up in early 2019. May 2018-Oct 2018 DriverHire (Net-A-Porter) Delivery Driver Delivered high quality goods across London, maintained tight schedules, consistently hit often challenging targets, while providing outstanding customer service at all times. Mar 2015 Apr 2018 Regency Shipping and Exports Manager Leadership, recruitment and management of a 5 strong team, motivating individuals to exceed sales and personal targets, generating significant revenue for the company. Procurement of left-hand drive vehicles and parts, for global export. Negotiating the best prices and liaising with international representatives. Aug 2007 Jun 2015 SafeStore, Deptford Assistant Manager Doubled occupancy of failing store from 40% to 80%. Motivated team to achieve highest customer conversion ratios of the previous 7 years. Highest rated shop performer, consistently achieving 90+ in mystery shopping scores. Frequently hit top-ten rating for regional stores in terms of customer conversions and quality. Introduced brand-new customer database. system, increasing return business by 20%. Managed key business accounts including IBM, Red Bull and Virgin Media. Researched and analysed market trends, customer journeys and competitor activity, implementing results to increase sales. Represented store at regional meetings with senior staff to discuss sales strategy and initiate store change Project manager of extra service provision beyond storage-solution such as delivery arrangement, shipping of goods and removals