Maria Kristina Nepomuceno

How to Deal with Customer Complaints in Your Facebook Page No business is perfect. 100% of the time, you will get a negative comment on your business page. If you’ve ever wanted to know how to deal with customer complaints on your Facebook page, then you’re reading the right article. That’s because you’re about to discover my easy three-step method to handle negative comments posted on your business page. And the good news is that this method works even if you don’t have a social media expert dealing with these negative comments for you. Step 1: Avoid deleting the negative comments, or hiding them from your page. Many businesses make this mistake and it is not really necessary. As a business, you will most probably encounter complaints coming from unhappy customers. Your initial reaction may be to hide or delete the comment right away but avoid doing this as it may only outrage the customer who placed the comment. An exception to this is if the comment has profanity in it, or if the person who put the comment was being rude. Step 2: Answer with a prompt, positive response. You can show how professional you are by always monitoring your Facebook page and quickly responding to negative comments posted on your page. Some customers leave a bad comment just because they want to be heard, and your response will surely show them that you care. Make sure you empathize with your customer, and assure them that you will do something about their issue. After this, send them a private message on how you want the issue to be resolved. Step 3: Create a plan on how you will handle negative comments in the future. It is best to be prepared for negative comments because receiving them on your page is quite inevitable. Having a plan helps you react quickly and not take so much time thinking how to handle the situation. A definite process also allows you to promptly handle these complaints and allocate more time engaging with your fans.   And there you have it - a simple three-step method on how to deal with negative comments on your Facebook page. Now that you know these steps, there’s just one thing left for you to do: take action.