Maria Cherry Kay Cabatas

VA MARIA Your behind the scenes partner making business run smoother, smarter, and stress-free. PORTFOLIO Maria Cherry Kay Cabatas SERVICES I OFFERED SOCIAL MEDIA MANAGEMENT COLD CALLING CUSTOMER SERVICE APPOINTMENT SETTER ADMINISTRATIVE TASK EMAIL AND LIVE CHAT SUPPORT CRM / BOOKING SYSTEM MANAGEMENT EMAIL & INBOX MANAGEMENT 💻 TOOLS & PLATFORMS 💻PROFESSIONAL EXPERIENCE Sales Representative | Mapfre Insurance Company February 2008 - December 2010 Data Entry Admin Works Creating Insurance policies Chat, Email, and Phone Support | Best Buy (Wipro BPO LTD ) April 2013 - April 2016 Responding to customer queries in a timely and accurate way, via phone, email, or chat. Identifying customer needs and helping customers use specific features. Monitor customer complaints on social media and reach out to assist. Process orders and refunds. Dropshipping Sales Associate | Sirius XM Radio (Concentrix) March 2018 - August 2021 Ensuring that all customers receive excellent service through direct salesmanship and prompt and courteous service. Assisting customers with questions, needs, and purchases. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Meeting Monthly Sales Target Technical Specialist | Century Link (Sykes Enterprises) August 2021 - October 2021 Handling Technical Support for CenturyLink Customer Providing Excellent customer service Account Manager (UK & Europe division) | Newson September 2021 - November 2022 Client Support Lindken campaign creator LinkedIn profile optimization Managing UK and Europe Clients, ensuring campaign automation is working. Customer Service Account Management Appointment Setter Campaign outreach Monitoring Handling Onboarding and account setup Ai Rep Customization E-commerce Virtual Assistant | HSK United PTY LTD October 2021 - February 2022 Work as part-time email support for an Australian eCommerce business. Answering Customer inquiries about orders, returns, refunds, and cancellations of orders. Manage dropshipping. Social Media Management Through the months I worked with the company, I learned and managed the following platforms. Ebay -Shopify - ADSPY -Droppoint -Paypal Dispute's Front Desk | Express Home Maids LLC November 2021 - February 2025 Booking Management Customer support via chat, email, and phone. QuickBooks management Cleaner Management Front Desk | Express Home Maids LLC November 2021 - February 2025 Booking Management Customer support via chat, email, and phone. QuickBooks management Cleaner Management Virtual Assistant| Phone Support October 2021 - March 2025 Booking Management Customer support via chat, email, and phone. QuickBooks management Cleaner Management