Avoiding Problem-solving trap
Type your name
Avoiding Problem-Solving Traps
Practice avoiding problem-solving traps by reacting to a problem-solving scenario. Complete the following steps.
1.Save this file with a new name
Click the File tab, click Save As, add your name to the end of the filename, then click Save.
For example, save this file as PS1-Y8 Sharon Rodriguez.docx.
2.Get ready
Read the following descriptions of problem-solving approaches.
1. Increasing the quality and range of Quest’s adventure tours means that the top managers will notice my contributions and promote me to a better position and salary. Increasing the quality and range of Quest’s adventure tours seems like the best solution.
2. It seems obvious to me that Quest should offer popular tours more often to increase revenue. Nancy McDonald thinks we should increase the quality and range of adventure tours, but what does she know? She’s in the Customer Service Department!
3. As a member of the Marketing Department, I’m sure we can increase sales with a promotional campaign, if only top management would leave us alone to produce a great campaign. I’m sure we can come up with something that will blow away the competition, and even win a few awards.
4. The best solution to the problem of flat sales is to cut expenses. We can reduce expenses starting today by laying off a few nonessential staff members. That’s the fastest way to improve profits without making a lot of other changes.
5. Keisha Lane really seems to think that increasing the price of all the Quest tours by 10 percent is the best way to solve the problem of flat sales, and she’s usually right. A couple of the tour developers seem to be leaning toward that solution also. I’ll go along with them since they know more about the problem than I do.
3.Now you try it
In the following space, identify the type of trap Problem 1 represents, if any.
There is matter of self-interest in business; you can enhance quality and services for customers by thinking for promotion. Trapping top managers by showing expertise in enhancing business, actually it is your duty which is using to promote yourself in front of top managers.
In the following space, identify the type of trap Problem 2 represents, if any.
She really thinks nice, as belong to customer service department. So, she has knowledge about customer demands and how wants satisfaction with quality services offered by company.
In the following space, identify the type of trap Problem 3 represents, if any.
Promotional campaigns easy and better way to enhance sales, because advertising necessary thing for business to enhance sales. When it reminds customers, it becomes demand of customers to fulfill and have experience of it. If they can success campaign, it will flourish sales.
In the following space, identify the type of trap Problem 4 represents, if any.
Removing expenses or cutting of extra things which makes expensive for customers best way to attract them and enhancement of your decreasing profit. Cut off expenses by removing staff which is not essential need for tours.
In the following space, identify the type of trap Problem 5 represents, if any.
Increase of price seems not good but it can support for short term to enhance profit by more price charge to customers. And that can decrease sales in coming years.
Submit the document to your instructor as requested.