Lorie Joyce Balon

A NARRATIVE REPORT ON THE FIELD PRACTICE CONDUCTED AT ABS-CBNSHARED SERVICE CENTER PTE., LTD., EUGENIO LOPEZ DRIVE, QUEZON CITY, METRO MANILA LORIE JOYCE B. BALON COLLEGE OF BUSINESS ADMINISTRATION AND ACCOUNTANCY CENTRAL LUZON STATE UNIVERSITY Science City of Muñoz, Nueva Ecija A NARRATIVE REPORT ON THE FIELD PRACTICE CONDUCTED AT ABS-CBNSHARED SERVICE CENTER PTE., LTD., EUGENIO LOPEZ DRIVE, QUEZON CITY, METRO MANILA LORIE JOYCE B. BALON A Narrative Report submitted to the College of Business Administration and Accountancy, Central Luzon State University, Science City of Muñoz, Nueva Ecija,Philippines, in partial fulfillment of the requirements for the degree BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (Marketing Management) FEBRUARY 2018 ii BIOGRAPHICAL SKETCH Name : Lorie Joyce B. Balon Birthday : January 21, 1995 Home Address : #482 Zone 6 Brgy. Caanawan San Jose City, Nueva Ecija Philippines 3121 Name of Parents : Raynaldo C. Balon (+) Lolita B. Balon Educational Background : Bettbien Montessori Ramar Village, San Jose City School Year 2001 – 2007 Muñoz National High School Bantug, Science City of Muñoz School Year- Special Trainings : ABS-CBN Shared Service Center Diliman, Quezon City Metro Manila Academic Activities : STRATMARK2013Next Big Thing: Trendsetter Marketing Sponsored by Philippine Marketing Association Cuneta Astrodome, Pasay City July 26, 2013 CAMP: Shine Brighter Marketers Sponsored by Philippine Marketing Association SMX Convention Center, Pasay City January 28, 2014 iv STRATMARK: Turn AroundMarketing Sponsored byPhilippine Marketing Association CCF Pasig City July 25, 2014 STRATMARK: How2BU#LifeGoals Sponsored byPhilippine Marketing Association Filoil Flying V Arena, San Juan City November 11, 2016 Digital Marketing: DIGI: The Marketing Webvolution Philippine-Sino Center for Agricultural Technology (PHILSCAT) Science City of Muñoz, Nueva Ecija October 21, 2016 Tourism Marketing: The Rising Treasures of Nueva Ecija Philippine-Sino Center for Agricultural Technology (PHILSCAT) Science City of Muñoz, Nueva Ecija October 12, 2016 v ACKNOWLEDGEMENT The completion of the Practicum Program as the final requirement to the degree of Bachelor of Science in Business Administration major in Marketing Management has been challenging yet amazing ride for the trainee. These could not have been possible without the support and help of so many people. The trainee’s deepest gratitude and appreciation to the following who motivate and set as an inspiration throughout the journey. To Mr. John Bertrand C. Gatchalian, the trainee’s adviser, for the genuine support, patience and guidance he has extended, his suggestions and recommendation are truly big help to make the narrative report better and for his willingness to help and share knowledge and wisdom to the trainee. To the advisory committee members, Dr. Jayson Laurio Marzan and Ms. Joanna Joy F. Labao, who shared their knowledge, gave suggestions and helped the trainee to develop the content of the narrative report. To Mr. Frank David O. Pascual, the Practicum Coordinator, who always reminds her and all other interns about the requirement needed in the practicum program and never fails to remind the schedules and due dates. And also, for attending all the questions and inquiries of the interns. To Mrs. Edina Bagang, the team leader of Ex-Deal ABS-CBN Shared Service Center, for being approachable, kind and patient in guiding the trainee through all her tasks and for accepting her in the team and treated as a family. And most especially for the knowledge and wisdom that helped the trainee to be the best version of herself. vi To trainee’s relatives who always support her in every decision she made in life and giving her an assurance that no matter what field she has chose they will always support her. To her boyfriend, who never stop loving and staying by her side through her ups and downs. For being her best friend that never fails to put smile on her face when in doubt and always provide good advice and good conversation all the time. To her parents, who always served as an inspiration to work hard in every duty given to her. To her father, Mr. Reynaldo C. Balon, who is in heaven now, she thanks him for guiding her and has been her big influence in life. To her mother, Mrs. Lolita B. Balon, who works really hard for her and been her best motivator in times she needs to be motivated. And of course, for their unending love and support, for providing all her needs financially and morally, for the undying patience and understanding during her tiring days and for giving her the opportunity to explore things and for letting her become a better person. Above all, to our Almighty God, for His unconditional love and for all the blessing He is showering upon their lives. With love and gratitude, she thanks Him for guiding her during her training. For the provision and wisdom He has bestowed upon her. She thank Him for His comfort during the times that she’s about to give up. By His grace, she was able to finish her training without any conflict. vii TABLE OF CONTENTS TITLE Page Title Page Approval Sheet Biographical Sketch Acknowledgement of Author Table of Contents List of Tables List of Figures List of Appendices List of Exhibits ii iii iv vi viii x xi xii xiii I. INTRODUCTION The Practicum Program Importance of Practicum 1 3 II. BACKGROUND OF THE FIRM Overview of the Industry History of the Firm Vision Core Value Logo Organizational Structure - III. LOCATION, LAYOUT, FACILITIES AND EQUIPMENT Location Office Layout Facilities Equipments - IV. TRAINING Hours Worked Task Performed Record Management Monitoring Data Encoding Document Routing Communication Reprographics - viii V. SKILLS AQUIRED Conceptual Interpersonal Technical 28 29 29 VI. HUMAN RELATIONS AT WORK Relationship with Supervisor Relationship with Employees Relationship with Co – Trainees 30 30 31 VII. PROBLEMS ENCOUNTERED 32 VIII. CONCLUSION 34 IX. RECOMMENDATION For the Practicum Program For Future Trainees 36 36 REFERENCES 38 APPENDIX 39 EXHIBITS 42 ix LIST OF TABLES Table No. Title Page 1 Office Facilities 18 2 Office Equipments 20 x LIST OF FIGURES Figure No. Title Page 1 Logo 11 2 Organizational Structure 12 3 Location Map 14 4 Office Layout 16 xi LIST OF APPENDICES Appendix No. 1 Title Page OJT Agreement xii 41 LIST OF EXHIBITS Exhibit No. Title Page 1 FTE Tracker 44 2 Certification of Completion 48 3 OJT ID 49 4 Sagip Kapamilya Blood Donation 50 5 ABS-CBN SSC- General Assembly 50 6 Daily Tasks 51 7 Ex-Deal Team 52 8 Visitation 53 9 Kapamilya Stars 54 xiii INTRODUCTION The Practicum Program “You never know how strong you are until being strong is the only choice you have.” -Bob Marley The Practicum Program is one of the major requirements for the completion of undergraduate program in the College of Business Administration and Accountancy (CBAA). The trainee must render at least 320 hours to apply the knowledge and skills that the trainee learned in the four corners of the classroom. It will also serve as training before entering the concrete world of business. The trainee should not only complete 320 hours, not just to finish the program, but also to gain new information, have a proper behavior, sensible decision making and boosting confidence in preparation for the future. The primary reason for this practicum program is to give the trainee a heads up to the real thing happening in the work place that may not be seen or learn in the academics. It also gives idea and hands-on training on how the workplace functions in their separate assignments. It’s a kind of practice where the trainee can showcase their abilities to stand on their own and was able to show off their capabilities as an individual. Before leaving Central Luzon State University (CLSU) for the training, the trainee is obliged to have orientation about responsibilities that the trainee may have during the training. She is required to have a training on how to answer telephone calls, how to use photocopying machine and telefax, and other basic tasks. As a prerequisite of the practicum program the trainee must accomplish these following documents: endorsement letter, application for practicum, certification of units earned for practicum, waiver, medical certificate, and location map. Then after the on-the job training, she will present all the things they have learned about the organization. This way, the educators will be able to find out if she truly learned something from the program. Their hands-on experience won’t just be confined in the paper but into their minds as well. Importance of Practicum Program The importance of the practicum program to the students is that it builds up the student-trainees interpersonal and scholarly abilities improve their personalities and figure out how to adjust to their workplace. Likewise, it will help them express their ideas and skills in their business course. This will be an open door for them to show their capabilities, prove that they are prepared to confront the business world and experience how to work viably and productively. Being one of the leading institutions of higher learning in the country, CLSU, includes On-the-Job Training (OJT) on the curriculum of every course in the university. One of the courses offered that requires OJT is the Bachelor of Science in Business Administration. Through OJT, the university is able to measure the knowledge, skills, performance, and learning effectivity of every student in their chosen field. OJT also assists the students to associate themselves with professionally driven, well-respected organizations by pursuing a challenging, responsible, dynamic and rewarding career, and applying their academic knowledge, expertise, skills, and enthusiasm; which will assist their career development and contribute effectively to the progress of the organizations and the society as well. In order to have a competitive edge after graduation, the students have to conduct their OJT in an environment full of well-trained and good-mannered professional employees. In this way, the trainees will be groomed to be alert, skilled, and effective in their performances to exert effort for quality in the chosen field with devotion, focus, positive approach, cheerful attitude and enthusiasm. For that reason, the trainee chose ABS-CBN Shared Service Center to conduct the internship. Being qualified to the characteristics of a company where a student must conduct OJT, the trainee is confident that the said company will help and give the trainee a better and learning experience in facing the real world in the future. BACKGROUND OF THE FIRM Overview of the Industry Based on ABS-CBN Corporate website, ABS-CBN is one of the leading information and entertainment multimedia in the Philippines. The company is involved in television and radio broadcasting and other related business. It produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television (TV). In the face of changing governments, despite natural disasters, and amidst rapidly evolving technologies, ABS-CBN remains steadfast in its commitment to serve the Filipino. The organization is continuously evolving to provide better service through radio, free TV, digital terrestrial TV, cable TV, film, movie, music, publishing, online, events, licensed products, cash remittance, and various advocacies. Based on an article in Inquirer.com wrote by Miguel R. Camus last August 2017, the two biggest broadcasting networks in the country, ABS-CBN Corporation and GMA Network Inc., both suffered revenue and net income declines in the first semester of 2017 compared to the same period last year. Though ABS-CBN’s revenues are more than double those of GMA Network, both companies’ net income is almost the same. ABS-CBN also invests more than GMA Network. It’s harder to figure out who’s leading in terms of ratings and audience share. Not only do the two broadcasting companies rely on different monitoring agencies, they also provide different indicators. ABS-CBN relies on Kantar Media and cites nationwide figures. GMA relies on Nielsen Television and cites numbers covering only the country’s urban areas. Based to an article of Miguel R. Camus of Inquirer, ABS-CBN claims dominance in the whole country but GMA asserts the lead in urban areas, especially Metro Manila and surrounding areas. History of the Firm Based on Wikipedia, television was introduced in the Philippines in 1953 with the opening of DZAQ-TV Channel 3 of Alto Broadcasting System in Manila. The station was owned by Antonio Quirino, the brother of the incumbent Philippine president, who was set to run for re-election the following year. The station operated on a four hour-aday schedule and telecast only over a 50-mile radius. This television station was later bought by the Chronicle Broadcasting Network (CBN) which started operating radio stations in 1956. CBN was owned by the Lopezes who were into various business concerns. The acquisition signaled the birth of ABS-CBN Broadcasting Network, now considered one of the major broadcasting companies not only in the Philippines but also in Asia. ABS-CBN Shared Service Center Pte. Ltd (SSC) was first operated in the country last 2009. It is a captive service provider for ABS-CBN Corporation and its local, regional and global subsidiaries. The parent company of SSC is ABS-CBN Corporation. SSC main office was based in Singapore. SSC is primary engaged in providing support services for Finance and Accounting, Information Technology (IT), HR, and Order Management and Fulfillment. The service center is a foreign company duly organized and incorporated under the laws of Singapore with a located branch located at ELJ Communications Center, Eugenio Lopez Drive, Quezon City. Vision Statement “In the service of Filipino Worldwide” The phrase shows the vision statement of the ABS-CBN Corporation. This is presented in this paper for the reason that the vision statement of ABS-CBN Shared Service Center is the same with the vision statement of the mother company, ABS-CBN Corporation. In servicing the customer of SSC, the company always develops homegrown brands in different market segments of leadership; this has been continuously done by the company for more than eight (8) years in the industry. The company always makes sure that employees are working under the same vision. The employees show willingness to help and make sure that the Filipinos worldwide will be satisfied to their service. Core Values Based on ABS-CBN Corporation website, the core values serve as their anchor and guidepost. They keep them grounded and remind them of the things that matter more than rating, revenues, and profits. The core values guide them in their decision-making and direct our choices and actions. The core value defined what the ABS-CBN culture is and what kind of people would thrive in their organization.  Meritocracy One the company’s core values is the meritocracy which means the advancement in such system based on performance measured through examination and demonstrated achievement in the field where it is implemented. ABS-CBN cared for their people, maintaining the good relationship from the top management to employees. They also grant commensurate rewards at the right time for good performance.  Excellence Judgment and drive for results is one of these since ABS-CBN believes that they use best judgment to balance speed, quality and cost to attain best returns. Embracing change is also included since they have confidence in continuously exploring new ways of doing things, they challenge themselves even their past success to achieve breakthroughs and ensure our continuous improvement. Risk-taking which help to deal with the changing competitive environment, ABS-CBN also believes that they take action based on careful assessment that opportunities and rewards are worth the risks and they ensure that they done every possible things to mitigate those risks.  Teamwork ABS-CBN believes that they prioritize the whole team over their personal interest by embracing these two aspects: Ownership and Confronting Conflict. They consider taking personal accountability for their role, output, and decision. They also believe in the constructive resolution of any conflict and taking accountability for any conflicts caused.  Teaching and Learning ABS-CBN work relies on constant teaching and learning. They train their employees to become better than what they are when they first enter the company. They define areas for development and take deliberate action to our skill gaps.  Honesty and Integrity ABS-CBN believes that they satisfactorily delivered their commitments. They speak out and they speak truth. According to them, their values are non-negotiable. In order for the Kapamilya employees to have supervision in their everyday work, the ABS-CBN has formed core values. The employees are expected to have and live with these in their everyday life in the company. The core values of the company are posted all over the building to make sure that the employees will never forget its importance. Logo Figure 1. ABS-CBN Shared Service Center Logo Source: ABS-CBN Career Website The logo of ABS-CBN Shared Service Center Pte. Ltd. (SSC) is almost the same with the logo of its mother company which is the ABS-CBN Corporation. The primary features of the logo were a vertical line rooted on a horizontal origin with a three extending circles. The bottom is the text “ABS-CBN Shared Service Pte. Ltd”. The vertical line rooted on a horizontal origin means tower since ABS-CBN was the first broadcasting company in the Philippines, The Red, Green, and Blue circles represented the three island of the Philippines namely Luzon, Visayas and Mindanao. It shows the authority of the company to share good signal of network all over the island of the Philippines. Organizational Structure Figure 2 shows, the structure used by Financial Reporting Department of ABSCBN Shared Service were functional organizational structure. Functional Organizational Structure is a type of structure where people are group based on their field of specialization. Team leader sphere-headed the group with the same field specialization or group with the same function. With this kind of organizational structure, it is easier for the top management controls its subsidiaries. Employees with same specialization can give their best performance. Employees have a greater chance to be promoted in higher position in the same functional group. It will definitely motivate the employee to work hard because of the opportunity to be promoted. It will also give long-term benefit to the company because of the loyalty that the employee may give. The organizational structure of Financial Reporting Department starts with the top management consist of the Head of the Department followed by different division namely; (1) Treasury Accounting, (2) Revenue Accounting, (3) Expense Accounting and (4) Assets. After the Department’s Head, there is the Department Manager who serves as operational manager of the department. Every divisionis headed by a team leader that leads and drives the whole team. LOCATION, LAYOUT, FACILITIES, AND EQUIPMENT Location Figure 3. Location Map of ABS-CBN Shared Service Center Source: Trainee’s Perspective ABS-CBN Shared Service Center (SSC) was located at 5th floor ELJ Communications Center Building, Eugenio Lopez Drive, Diliman, Quezon City, Metro Manila. The location was considered to be strategic choice of ABS-CBN because of its accessibility to public. The place is near to some commercial establishment like All Homes and a ride away from Eton Centris, SM North Edsa and Trinoma. It also gives a convenient to the employees because it is near MRT Station and Quezon Avenue, where a lot of business companies and located. The trainee has different transportation choices in going to the company. She usually rides in a bus or van from Novaliches going to MRT Quezon Avenue Station. It will take her an hour or two to be in the company. Sometimes, when the traffic is really heavy chose to ride in MRT from Balintawak Station to Quezon Avenue Station. The trainee usually takes one to two hours traveling time since the trainee stayed in Bignay, Valenzuela City for two months. Office Layout Legend: Figure 3.Office Layout of ABS-CBN Source: Trainee’s Perspective On Figure 3, office layout of 5th floor of ELJ Communications Center is shown. It is occupied by Financial Reporting Department. The figure shows where the trainee has been assigned. The trainee is assign in Ex-Deal Team under Assets Accounting division. The office is spacious enough to be dwell in by the whole department. There are many rooms available for employees. They have their own spaces to be able to do their works efficiently and effectively. Positions of the equipment are also properly set. Facilities all over the floor is maximizes by the employees. The Aquarium sets as the conference room of the department. Several huddle rooms for the teams get together and close meetings. There are also two pantries that are very facilitative. Elevators make the routing task of the trainee easier. And the comfort rooms are clean and spacious. Overall, the office layout are properly arranged and maintained by the company. It focuses in comfortability of the employees and it has a good working environment. Facilities In order to run a business, one must have a human resource. However, these employees must also have the right tools, supplies, and equipment in order to do their job effectively and efficiently. SSC has the following facilities and equipment, enough to meet the needs of their employees, customers and the general public. SSC is good to have enough meeting rooms that may be used by the different divisions. Having many divisions in the department that employs 10 to 20 employees per division really requires many meeting rooms in case the schedule of the employees gets jammed up. The pantry and production rooms, however, must be renovated into larger rooms and the files in the storage rooms must be stocked properly to avoid loss of track of the files. The pantry, if rebuilt larger, can accommodate greater number of employees at a time. TABLE 1. LIST OF FINANCIAL REPORTING DEPARTMENT FACILITIES FACILITIES QUANTITY EVALUATION Department Head’s Office 1 The Department’s Head Office is located in the middle of the work place so it will be accessible to all employees. Department Manager’s Office 1 The Office of the Department’s Manager is located near the huddle room so it will be easier for the manger to reserve a room for meeting or announcements. Aquarium 1 This place was bigger than huddle rooms. It can accommodate around 20-30 persons. This place is for bigger meetings. Huddle Room 4 This area is use by different teams in the departments. It utilizes in a gathering and close room meeting of teams. Pantry 2 In this area, the employees can wash their dishes and can use the oven for their foods. Water dispenser and vendo machines are also available in this area. Visitor’s Area 1 There are 2 round chairs that can accommodate the visitors. This is also serves as a waiting area of the employees. Comfort Room 2 There are 2 comfort rooms in the floor. It is both located at the back of the elevators.The comfort rooms are clean, comfortable to use and equipped with amenities for personal hygiene. Equipments Office equipment is the major factor that every office needs because it keeps the business operating smoothly and for the successful completion of any project or job and this may not be the same for every office and varies with respect to the nature of the business and the requirement of an office. The employees in the Financial Reporting Department Office are all well-equipped to do their jobs in an effective and efficient manner. The office equipment such as computer, telephone, printer and others are truly helpful to the employees. For example, the computers where the data of the agency and the sponsors’ transaction are stored and this equipment are also used to easily accomplish the reports. Every employee including the trainees has given a chance to have their own cubicle with a well conditioned computer. There are printers inside the office that can be used to have hard copy of the documents and it also serves as a photocopying machine and scanner. Overall, the functions of all the equipments are incredible. However, there are minimal instances that the printer is not working and cost of delay in some transactions of the team. TABLE 2. LIST OF EX-DEAL TEAM EQUIPMENTS EQUIPMENTS QUANTITY EVALUATION Computer 11 Every employee has an assign computer. Even OJTs have their own station and computer. Avaya Phone 4 Every team has at least 4 Avaya phones that have a direct number to all departments. Printer/Scanner 1 This machine is connected to all computers in the team. Every team has its own printer/scanner for work purpose. Heavy Copier 2 This machine is used to produce multiple copies of documents needed to be photocopied. Projector 1 It is located in the aquarium. It is use in big and important meetings. Office Televisions 3 The company make sure that the employees will still be updated happening in every programs of ABS-CBN. It also helps to ease the pressure on the workplace. Air Conditioner 2 To make sure all the employees are comfortable in working. Water dispenser 2 It is working properly and was able to provide to all the employees. Chair 11 Every employee has its own chair and it’s comfortable enough to use. Cabinets 5 A horizontal type cabinet made up of steel with steel ball bearing used to file larger number of documents. TRAINING Hours Worked One of the requirements of the course that the trainee needs to accomplish is to render 320 hours of training. The OJT agreement starts from September 1, 2017 up to December 1, 2017. The trainee is reminded to work for a minimum of eight hours a day. However, if in any instance that the trainee needed to render more than eight hours, such should have the approval of the Human Resource (HR) Department. Furthermore, the trainee is permitted to work overtime provided that the team leader or the supervisor is present in the interim. The latter is only allowed to report to the office from Mondays to Fridays, 9’oclock in the morning until 6 o’clock in the evening. But if required to have overtime the approval of the department manager is again necessary. The trainee is not allowed to take errands, or tasks at home for such are only confined within the limits of ABS-CBN compound. The number of the trainee’s work hours are documented and approved by the immediate supervisor, Department Manager and HR account officer. The trainee completed the required number of hours which is equivalent to 320 hours within 38 days. Having been overwhelmed with gratitude, the trainee allotted a day to thank the people who gave assistance and took part in the latter’s OJT experience in ABS-CBN SSC. The hours of work were recorded using daily time record provided by the HR department of ABS-CBN SSC. The DTR is signed by the immediate supervisor, department manager and HR account officer. Aside from DTR, attendance was also recorded by the use of Full Time Equivalent(FTE) tracker and a blue book provided by the College of Business Administration and Accountancy of Central Luzon Central University wherein the trainee will sign. Tasks Performed/Responsibilities Assumed The trainee was assigned at the Exchange Deal Team of Financial Reporting Department.She was trained to do office work that is intended to inform and hone skills of an individual. Such tasks involved record management, monitoring, data encoding, document routing, paper processing, claiming supplies and many more. Record Management In Financial Reporting Department, documents of all transactions happening within the firm are properly recorded. Since the trainee was part of the Exchange Deal Team, shefocuses mainly in filing documents or contact of sponsors of the ABS-CBN. The team is responsible in monitoring commercials and processing Ex-deal NonCommercial Agreement Form (ENCAF) and Ex-deal Non-Commercial Consumption Form (ENNCF). The team must have a copy of both forms and attachments. The trainee was assign to have a copy and manage the master list of the ENCAFs and ENNCFs. The Non-Commercial forms are in different cabinets so it is easier to check it out for liquidation. ENCAFs are sorted by shows while ENCCFs are sorted by date. The trainee named all the cabinets from Box 1 to Box 7 and the folders by shows and dates. The trainee makes sure the contingency of everyone in the team. Ex-deal forms are given by the representative of the shows and TV Production staff for validation and processing. As part of Record Management, the trainee photocopies the forms and its attachments. After photocopying the forms, a pink copy should be detached from the original copy and that will be attached to the carbon copy of the attachments and will be filed for proofs. And the forms will be filed on its respective folders and cabinets. Monitoring Exchange deal or Ex-Deal Team is responsible for monitoring all of the sponsors of the firm’s celebrities and the show itself. The trainee was tasked to watch the show and input the name or brand of the sponsors while the show aired in national television. The sponsors are being acknowledged either verbally or the logo is flashed on screen during a segment or during commercials. The trainee monitored shows by date through the use of a website or a database wherein the latter was able to access the shows of ABS-CBN. This website or database is considered highly confidential and can be exploit by Ex-Deal personnel only. The trainee also took down the airing date, how the sponsors appear, on what show or segment it appear, whether the sponsors are verbally acknowledged or not, the person who acknowledged the sponsor and most importantly the duration it aired in national television. There are two kinds of monitoring; the first monitoring and the second monitoring. In the first monitoring, the show that should be watch are Umagang Kay Ganda, Magandang Buhay, It’s Showtime, TV Patrol for weekdays and for weekends Salamat Dok, Matanglawin, It’s Showtime, ASAP, TV Patrol, Little Big Shot, Rated K and Gandang Gabi Vice. The trainee must also watch May Puhunan and Red Alert every Tuesday and Wednesday midnight. For second monitoring, all the shows from the first monitoring must be watch except May Puhunan and Red Alert. It also consists of teleserye on Primetime Bida namely Ang Probinsyano, La Luna Sangre, and A Love to Last/ The Good Son. The monitoring was used alternatively. Data Encoding In Ex-deal team, they are collecting all the copies of ENCAFs and ENCCFs for their documentation. The trainee was asked to encode selected information about Ex-deal forms such as date received, brand name, show, airing time and duration. This information will be kept for the daily basis of all the agreements. Aside from encoding the agreement forms, the trainee was also assigned to encode all the sponsors that have been monitored in Dalet website. The date, spot-type, the show, sponsor’s name or brand, the person who acknowledge the brand verbally, time starts and ends and the duration. All of these should be inputted because it will set as an asset of the company. The trainee predetermines all the information by date the show was aired. Documents Routing In all forms designated in Ex-deal, there should be a receive date and sign from the TV production department and representative of every shows. The trainee was asked to route the documents for receiving and signature. Before filing the forms, copies of all the parties should be appropriately distributed. It is essential for them to have the copy of the agreement between ABS-CBN and the sponsors. Communication There are instances that the trainee must answer the phone calls in behalf of the supervisor. The trainee stayed in the area and answer phone calls mostly from TV production department asking for the copy of either ENCAFs or ENCCFs. All the requests and concerns are accurately noted and acknowledge once the supervisor come back. There is also an instance that the trainee received documents and counter sign beside the supervisor’s name. The trainee will take full accountability to all the documents that have been received. The trainee also takes part in the role of liaison personnel. Mostly, whenever the document is for pick up or for delivery. The trainee delivers the documents to the department of the requestors. In this task, the trainee gain new friends from other departments. Reprographics Almost all the trainees have to know basic knowledge in photocopying and scanning documents since it is the primary task that they may encounter in their practicum program. The trainee was asked to photocopy all the documents needed to be filed for evidence of receiving it. Moreover, the trainee also scanned some documents such as proposals and accountability letters. Materials used such as papers should be provided by the team. Since ABS-CBN was already using password locked photocopying machine with printer, an employee or supervisor should give the trainee permission to use the device by tapping their employee’s ID. SKILLS ACQUIRED In the 38-day internship of the trainee working in Ex-deal team of ABS-CBN Shared Service Center, it is inarguable that the trainee has conveyed so much knowledge and amazing experience in one of the most recognized company in the country. The trainee improved a lot in working in a group and working as an individual. The trainee obtained skills that can be only learned during the internship. And those skills will be treasured and enhance even after the practicum program. Conceptual Skills Many activities have become successful because of the creative minds and conceptual skills. The trainee was so blessed to have a practicum program, where they can attain so much skills and techniques in working in a business world. The trainee was exposed in different activities that may enhance her conceptual skills. The trainee was asked to make a power point presentation conceptualized by her. The presentation was presented in front of all the heads of all the departments in ABSCBN Shared Service Center. The supervisor commends the trainee for her job well done. The trainee also shares her knowledge and techniques in making a commendable powerpoint presentation. Overall, the skill gained during the internship really helps the trainee to grow and be molded as an individual. These skills will lift the capabilities and abilities of the trainee to face life after college Interpersonal Skills The practicum program’s main purpose is for the trainee to learn and experience the work outside school. It also gives a chance for the trainee to meet new people with different personalities and behaviors. The trainee believes that the people you will know have its own purpose in one’s life. It doesn’t come and go. It’s up to the trainee if how she will handle or deal with it. In almost three (3) months of stay of the trainee in ABS-CBN SSC, she enhanced her skill in profiling people which she learned from her past job in a Business Process Outsourcing (BPO) company. The trainee made an effort to profile the people around her and observed their behaviors. For that, it’s easier for her to communicate and deal with the people around. Fortunately, all the people that the trainee had encountered are now her good friends. Technical Skills The trainee has developed her technical skills through her everyday exposure to different machineries in the department such as printer, scanner, photocopying machines, Avaya phones, and computer. It helped the trainee to become more familiar in using advanced technologies. The trainee also brings-out her multi-tasking skill by using all of the advance machineries in the department. HUMAN RELATIONS AT WORK Relationship with Supervisor The supervisor stands as the primary mentor of the trainee in the company. A good working relation with the supervisor will definitely affect the performance of the trainee even after the OJT. Professionalism, knowledge and general understanding must attained by the trainee that can only be taught by a supervisor. A supervisor has the ability to reflect the personalities and capabilities through observing. It is because they need to know everything about their employee or trainee especially when it will affect the workforce of the team. Rest assured the trainee is absorbing all the lessons and realizations in every job. They also guide the trainee in every task and make sure that they are doing it right. A supervisor will always be a strong motivation in working properly or doing the job right. They are trained to shape one’s personality and helping the trainee give out their capabilities to be the best version of themselves. Relationship with Employees Employees serve as the spice on the trainee’s journey. Since the trainee has been part of ABS-CBN, an entertainment company, the employees set as the best companion of the trainee in the office and outside the office. They tour the trainee around ABS-CBN compound and introduce her to some of the local artists in the country. The trainee really enjoyed every single moment shared with the employees especially when they are routing studios and watching live shows. The employees are so accommodating and approachable whenever the trainee has questions or doubts. They’ve contributed so much learning and proper procedures in doing the job efficiently and effectively. The trainee makes sure that she will give equal respect to all the employees of ABS-CBN regardless the position and what department they belong. The employees of ABS-CBN are very friendly to the extent that they give smile even they don’t really know the person. Relationship with Co-Trainee The co-trainee of the student-trainee was from De La Salle Univerity. She’s taking Bachelor of Science in Marketing. She’s been with the trainee since Day 1. It’s hard at first to communicate with her. As the time went by, they started to crack jokes with each other, managed to help each other to a certain task that makes their work easier. For a short period of time that they saw and worked with each other, they already treated each other as friends. PROBLEMS ENCOUNTERED Before the Practicum Before the practicum, the trainee had encountered problems. One of the problems that the trainee encountered was when she’s assuming a company to work in. The company assured the trainee that she will be given an available spot for in marketing department. The trainee went to the main office to report but unfortunately the said that the spot was not available anymore. The trainee obliges to look for another company for her internship. The trainee really wants to be part of an entertainment company so she passed resume to a record label company just like the first company she applied in. While waiting for the call of the record label company, the trainee passed another resume to ABS-CBN. After 3 days, ABS-CBN called for an interview and it was a smooth flow from there. During the Practicum The trainee experienced the difficulty in building good relationship with her cotrainee. As the days went by, they realized that they had different opinions and attitude because there were times when they argue with some things, reasonable or not. The trainees also did not get a proper orientation from the company that makes it hard for them to work with unfamiliar tasks like identifying the different spot-type of the sponsors. That’s why the trainees were sometimes confused on the task given. During the conduct of OJT, student-trainees also had a hard time in dealing with technical problems. Student-trainee was having a hard time to use the photocopying machine because it was too confusing to tolerate. But as time goes by, the student-trainee mastered it already and can handle the machine properly. CONCLUSION Experience will always be the best teacher in the world. An experience does not fade, especially, if that experience develops and enhances the individual. Training is one of the practice tools that can give the student-trainee new learning and experience, and a helpful way to expose the students into different aspects of life. The trainee concludes that the practicum program has done its purpose, which is to prepare students and to give them a preview of the real working world. The practicum program was truly useful in enhancing the students into various perspectives, similar to personality and aptitudes advancement. It changed the students positively. These experiences made the students become ready for a new chapter of life, which is a more serious and complicated job. Additionally, this OJT proved that the trainees are ready to take serious work and responsibility in the future. Trainee has learned how to work under pressure and adapt to the working environment. In almost three months, the trainee has been nurtured to be more matured and responsible individuals who can take on greater responsibilities and bigger challenges not just in the corporate world but in life. The experience at ABS-CBN SSC has sharpened them in every aspect and equipped them for the bigger battlefield to face. In addition, the trainees were able to enjoy the 322 hours of training in the agency. It was not a waste of time and money because of all the learning gained. All of the hours worked had been an extraordinary and worthwhile experience for the trainees. Moreover, the trainees were able to feel appreciated for all the efforts made. Every good work was acknowledged by the supervisor. Those appreciations made the trainees feel proud and strive to improve. RECOMMENDATION For the Practicum Program For the practicum program, the trainee suggests the extension of the agreed 320 hours training of the students to 400 hours (50 days).This will extend the time spent by the trainee in the agency. Additionally, the trainee also recommends providing a list of cooperating agencies for each major where they can apply their concept learning from the academe. This will help the students in fully utilizing the skills and knowledge acquired from their chosen field. If possible, the College must also screen the cooperating agencies. The College may also allow the students to conduct their internship in an agency where the student will surely learn and be exposed with the real business world. Furthermore the trainee also recommends the college to train the students, if possible, with the latest models of machines that they are expected to use during their OJT. If the acquisition of latest models of machines is not possible, the trainees recommend the College to at least train the students virtually or in simulation manner. For the Future Trainees The trainee recommends the future student-trainee to not focus on one agency or company alone and prioritize some company in order to lessen the time spent in finding a company. The future trainees may prepare to submit numerous applications to different agencies for contingency purposes. The trainee also recommends the future trainees to conduct an advance search of their prospective companies for them to have enough time to prepare all the necessary documents before starting their internship. In addition, just look for a company that will suit your interests and make sure that it will help the future student-trainee to grow as an individual. REFERENCES RECTO, M.M.S, AND TOLENTINO, C.L. CBAA Practicum Policies and Operations Manual. University Printing Press, CLSU, Science City of Muñoz, N. E., 2011 Websites ABS-CBN Careers https://careers.abs-cbn.com/subsidiaries/abs-cbn-shared-services Accessed: 8:30 am, September,21 2017 ABS-CBN Corporate http://corporate.abs-cbn.com/ Accessed: 9:150 pm November,21 2017 https://en.wikipedia.org/wiki/ABS-CBN_(TV_network) Accessed: 8:40 pm November28, 2017 Inquirer http://business.inquirer.net/234302/abs-cbn-gma-network-claimed-viewershipdominance-july Accessed: 8:15 am December 5, 2017 APPENDIX Appendix 1 On-the-Job Training Agreement EXHIBITS Exhibit 1 FTE Tracker Exhibit 2 Certificate of Completion Exhibit 3 OJT Identification Card Exhibit 4 ABS-CBN Sagip Kapamilya Blood Donation Exhibit 5 ABS-CBN Shared Service Center General Assembly Exhibit 6 Daily Tasks Sorting ENCAF/ENCCF Monitoring TV shows Filing ENCAF/ENCCF Photocopying Exhibit 7 Ex-Deal Team Exhibit 8 Visitation Exhibit 9 With Kapamilya Stars