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1. Order Status Inquiry Query: “Where is my order? I placed it six days ago, and I haven’t received any updates.” Sample Response: Subject: Tracking Update for Order Number:- Dear Mia, I appreciate you getting in touch! I am aware of how critical it is that your order arrives on schedule. Your order-) was dispatched on February 1, 2025, by FedEx (Tracking Number:-), according to our system, which I checked. This link will allow you to track your package: https://www.fedex.com/en-us/tracking.html. According to the most recent information, it should arrive by tomorrow, February 8, 2025. Please reply to this email if you require any additional help. I'd be glad to assist! Sincerely, Lory 2. Refund Request Query: “I received the wrong item. I’d like to have a refund for it.” Sample Response: Subject: Refund Request for Order Number:- Dear Mia, I'm sorry to learn that the IKEA Memory Pillow you received was incorrect. Thank you for bringing this to our attention; I understand how frustrating this is. Since I already have your order number, could you kindly send a clear photo of the item you received so that your refund may be processed? We will start the refund process to your original payment method within 2-3 days when we have confirmed the problem. Alternatively, I can make arrangements for the correct item to be shipped out immediately if you would rather have a replacement. Tell me how you want to continue. I'm eager to hear from you. Sincerely, Lory 3. Subscription Cancellation Request Query: “I want to cancel my eBay subscription. I no longer want it. How do I do that?” Sample Response: Subject: eBay Subscription Cancellation Request Dear Mia, I'm sorry to learn that you want to terminate your membership. Is there anything I can do to enhance your experience before moving forward? We would be delighted to put things right! You can cancel if you still want to by doing the following: 1. Visit ebay.com to access your account and log in. 2. On your My eBay, please proceed to the "Subscriptions" section. 3. Confirm your selection by clicking "Cancel Subscription." Up until the last day of this month, February 28, 2025, your subscription will be active, and there won't be any further charges. I will be pleased to help if you need it! Sincerely, Lory 4. Technical Support – Login Issues Query: “I am stuck! I can’t log in to my account. It keeps saying 'Incorrect Password' even though I’m sure it’s correct.” Sample Response: Subject: Login Assistance to your account Dear Mia, I apologize if you're having trouble logging in. Let's find a solution as soon as we can. Here are some actions to attempt: 1. When typing your password, please make sure that Caps Lock is off. 2. Also, please try using this link to reset your password: [Password Reset Link]. 3. Try logging in again after clearing the cache and cookies in your browser. Please let me know if the problem continues, and I'll be happy to help. Awaiting your update! Sincerely, Lory 5. Delayed Shipment Complaint Query: “My package is delayed, and I need it urgently. What’s going on?!” Sample Response: Subject: Tracking Delayed Shipment for Order Number:- Dear Mia, I deeply regret that the delivery of your order was delayed. I am aware of how crucial it is that you get your package on schedule. Your order was dispatched on February 2, 2025, by USPS, according to the tracking site. However, there has been a minor delay because of the storm that has been in one of the cities for quite a few days. That is why February 17, is the revised projected delivery date. Thank you for your patience, and I will keep an eye on your cargo until it gets here. Please respond to this email with any urgent issues. Sincerely, Lory