Lizbeth Kiambi

LIZBETH KIAMBI VIRTUAL ASSISTANT Page 1 About Me A highly organized and detail-orinted Virtual Assistant with a background in community health. Bringing over one year experience in customer support, social media management and administrative tasks. specialize in streamlining operations, managing client communications, and handling diverse virtual assistant tasks with efficiency and professionalisim. My goal is to help businesses optimize productivity and achieve their objectives. Core Skills Page 3 Data and Technical Skills Data entry Basic Graphic Design( Canva,Adope spark) Market research & Data analysis Customer Support Social Media Management Research & Report Writing Customer Service & Email Management E-commerce Support Administrative & Organisational Skills Data & Technical skills Scheduling & Calendar Management File Organisation & Documentation Invoice Management & Book Keeping Travel itinerary planning and coordination Project 1 Page 8 Travel Itinerary Planning & Coordination Planned and organised a detailed travel itinerary for my client. The itinerary includes flight research and booking assistance, accommodation recommendations, daily activity schedules, transportation arrangements and Emergency contacts. Project 2 E-commerce order Management data entry I created this sample data entry project and organised customer orders and records for A fictional online store using Google Sheets. The sheets include customer information, order details, and payment status. This showcases my ability to accurately enter, organise, and sort data in a business context. Project 3 Calendar Management Effectively organize and schedule meetings, appointments, and deadlines to enhance productivity. Proficient in coordinating across time zones, setting reminders, and preventing scheduling conflicts, and optimizing workflow for seamless daily operations. Work Experience Virtual Assistant Managed administrative tasks, emails, and client scheduling. Provided customer support services, ensuring high client satisfaction. Assisted in content and social media engagement. Performed market research to help businesses make informed decisions. Coordinated travel arrangements including flight bookings, hotel reservations, and local transportation. Managed client’s calendar, scheduled appointments, and organized daily, weekly, and monthly agendas ensuring optimal time management. Customer Support Representative Assisted customers with inquiries, transactions, and issue resolution. Delivered excellent service, enhancing customer experience and loyalty. Collaborated with internal teams to improve support processes. Maintained accurate customer records and processed requests efficiently. Tools & Software Proficiency General Virtual Assistant and Editing Tools & Software Proficiency Project Management and Communication Social Media Platforms I Manage let’s Work Together-Available for remote opportunities worldwide https://www.linkedin.com/in/lizbeth-kiambi956ab7231