Lindsy Kate Ngolab

Virtual Assistant I am an experienced Virtual Assistant with also have a background in customer service, bookkeeping, lead generation, graphic design, SEO and data entry providing administrative support to clients worldwide. Lindsy Kate Agustin Ngolab About I am an experienced Virtual Assistant working for businesses I provide technical administrative across the world services to businesses with expertise. With experience working with diverse clients, I am eager to learn about you and your business, and how I can help streamline your operations for greater efficiency. Education I completed high school at Our Lady of Ransom Catholic School and Tarlac National High School, High School July 2010 - March 2014 Our Lady of Ransom Catholic School (1st Year High School) graduating in 2014. I then pursued a Bachelor of Science in Hotel and Restaurant Management at STI Tarlac National High School (2nd Year- 4th Year College from 2014 to 2016, gaining foundational High School) knowledge in hospitality. To enhance my technical skills, I earned a Computer System Servicing NC II certification from PTC TESDA Tarlac in-, College July 2014 - March 2016 specializing in Information and Communications STI College Technology. This diverse background equips me Bachelor of Science in Hotel Restaurant with service oriented expertise and technical proficiency for dynamic professional environments. Management , Hospitality Administration/Management Higher Education November 2020- March 2021 PTC TESDA Tarlac Computer System Servicing NC II, Information and Communications Technology Achievements This is my proven track record of excellence over three years and six months of experience. CSAT Master At NetSpend, I achieved a perfect 100% Customer Satisfaction (CSAT) score for a month, a rare accomplishment that showcased my ability to resolve customer issues with accuracy and care. Dispute Expert In my first month at Fiserv, I was promoted from Fraud Analyst to Dispute Expert for my strong performance and positive customer feedback. I resolved over 50 complex disputes monthly, achieving a 95% customer satisfaction rate and reducing case resolution time by 20%. Certificate of Appreciation At HereSpa, I was recognized as 'Best Team Escalation Executive of the Month' for my success in resolving high-priority issues and managing escalations, turning challenges into positive outcomes and promoting team collaboration. Customer Service Data Entry Fraud & Claim Analyst Lead Generation Graphic Design Appointment Setter Virtual Assistant SEO Personal Skill I have developed and refined these skills through years of practical experience and excellence. Graphic Designs Here are a few sample designs that I have created for the logo. Logo Designs Here are a few samples of logos that I have designed for small businesses. These samples are simple yet minimalist. Airconditioning Logo I created a custom logo for your air conditioning business and built a complementary website to enhance your HVAC brand's identity and online presence. I designed this air conditioning logo to reflect the brand’s professionalism and cooling expertise. Additionally, I created a full website for their business to enhance online visibility and customer engagement. Testimonials A Georgia’s Own Credit Union cardholder personally commended my exceptional service at Fiserv for resolving their dispute quickly and compassionately. Its amazing talking to Lindsy, The young lady who assisted me was truly exceptional! She provided outstanding service professional, helpful, and remarkable. I believe she deserves recognition for her excellent work. Please reward her efforts! Doris A. Mansfield Georgia's Own Credit Union Testimonials A cardholder from Texas Regional Bank praised my outstanding service at Fiserv for swiftly resolving their dispute and handling fraud issues with patience. She is fantastic to Lindsy, She was incredibly helpful and handled everything with care. Thanks to her efforts, everything worked out perfectly. She was very patient in identifying and collecting the fraudulent transactions and filing all the disputes. Even though it took time and effort, she dedicated herself to the process. Michelle L. Broksas Texas Regional Bank Testimonials praised my excellent service at Fiserv for quickly Lindsy is the best employee i have spoke with, resolving a card decline and recommended my I would like to inform you that Lindsy was the problem solving skills. only representative who was able to help me A cardholder from Heartland Bank personally with my issue. The other agents I spoke with disconnected me and seemed unsure of how to resolve the problems with my account. I have talked to multiple agents earlier, but Lindsy dedicated herself to figuring out what was wrong with my account, as I was unable to use my card. She truly went above and beyond to assist me. Lisa M. Adler Heartland Bank Get in Touch Presentations are communication tools that can be used as lectures, speeches, reports, and more. - --in www.linkedin.com/in/lindsy-katengolab-ymnt