Linda Chepngeno

LINDA TONUI Virtual Assistant Digital Marketer Data Analyst Customer Support Project Management - Introduction About me As a dedicated Virtual Assistant with a rich blend of expertise,I bring over 6 years of diverse experience.With five years in Administrative Assistance,I’ve honed my skills in organization,scheduling, and effective communication ensuring that operational processes run smoothly and efficiently. My background enables me to provide topnotch support,whether it involves managing calendars,coordinating meetings,or handling correspondence,I always prioritize the needs of my clients. In addition to my administrative prowess,I also have experience in digital marketing and customer support.This dual background equips me with a unique perspective on customer engagement and brand promotion. My passion for helping businesses thrive,combined with my proactive approach and adaptability,allows me to meet the dynamic needs of my clients consistently. I take pride in being a reliable partner and committed to delivering high quality results Skills and Expertise Tecnical skills Microsoft office suite(word,excel,powerpoint,outlook) Google Workspace(docs,sheets,drive Graphic design(canva,adobe,photoshop) Customer service Responding to inquiries and resolving customer concerns Live chat and email support Order processing and follow up Content and social media management Content research and creation Analytics reporting Drafting and scheduling of posts on social media Administrative support Email management and inbox organisation Calender management and scheduling Data entry and file organisation Transcription and document organistaion Project management Task coordination and delegation Monitoring deadlines and project timelines use of tools like Asana,Calendly Tools and Softwares I use Education Data Entry and Analysis Digital Marketing Project Management Customer Care and Retention Tourism and Hospitality Management Work Sample Data Entry and Analysis Calender Management Email Management Contact --Nairobi,Kenya