Lilian Analoh

ANALOH LILIAN CUSTOMER SERVICE EXPERT I am a customer service expert with over 4yrs experiences with customers , driving loyalty and satisfaction. My expertise lies in effectively resolving issues, communicating empathetically, and building strong relationships that enhance brand reputation. LILIAN ANALOH ABOUT ME I'm a Sociology graduate with hands-on experience in customer support, sales, and service delivery. I’ve worked with Alpha CX, assisting customers via chat, email, and calls, and with Outsource Global, where I handled multiple campaigns. This included roles as a Sales Representative for uLesson and a Medical Service Expert for a U.S.-based healthcare campaign. I'm passionate about clear communication, solving problems, and creating great customer experiences. I thrive in dynamic environments and enjoy helping people through efficient, empathetic support. SKILL Customer Support Expert with CRM tools Conflic Resolution Fast Typing, Sales Management EDUCATION Newton National College Commercial Classes 2010 - 2014 University of Abuja - Graduate of Sociology, with research on how Human behaviours affect purchase and sales. WORK EXPERIENCE Alpha CX Fairmoney Customer Service Customer Service Activities: Activities: reservations. leading to a ● Receive both Inbound and Outbound calls for hotel ●Resolve tickets by responding to emails and processing reservations. ● Communicated with customers in a professional manner, Quality score of over 80%. ● I assisted in loan recovery of over 40m naira in a short time. ● I qualified to be among the best specialists and eligible for bonuses . ● Collaborated with the team to develop strategies to communicate better to customers which would lead to higher loan recovery. WORK EXPERIENCE Outsource Global Professional Medical Service American Campaign Activities: ● Performed Excellently in training sessions. ● Responded to customer inquiries and provided exceptional assistance UpchartFunding Inc. Illustration Activities: ● Worked directly with the CEO in assisting him organize and schedule meetings. ● Handled and resolved complaints efficiently, improving customer ● Worked in booking and planning company’s events. ● Relayed information between the CEO and some of ● Collaborated with the team to develop new strategies for enhancing and coordinate tasks where necessary. to ensure customer satisfaction. retention by 15%. customer experience. the marketing team ● Represented the CEO at some meetings and answered questions on his behalf. ACHIEVEMENT Fairmoney Top performer of the month, with over 90% customer retention Outsource Global Best Trainee, for Proffessional medical campaign CONTACT ME - https://www.linkedin.com/in/liliananaloh-/- THANK YOU