Leon Joseph George

 An Aircraft is designed to carry hundreds of passengers across thousands of miles going through extreme weather and ultimately safely landing passengers to their desired destination. How is it possible? The reason behind this is the professional work of several engineers behind the aircraft, from the cabin to the engine that makes it reliable, comfortable, and durable to travel. There have been several instances when an aircraft overshoots the runway or crashes on water, but still, passengers remain intact because of the professional work, technology, and experience that has been put in by the engineers. Maintenance Management plays a pivotal role in an organization’s success as it makes sure that the operations don’t come to halt, and in case if it does it’s the responsibility of the engineers to rectify the fault in the most effective, efficient, and affordable way. Regular maintenance is necessary as any unnecessary negligence can lead to safety hazards or damage to the machinery as well as the aircraft, which will eventually increase the overhead costs or a huge expenditure to purchase new machinery. Therefore, the maintenance organization needs to regularly keep the engineers updated about the servicing, pre-flight inspections, equipment associated tests and repairs, technical failures, etc. FUNCTIONS OF MAINTENANCE ORGANIZATION Incorporation of modification kits. Maintaining aeronautical spare parts for the replacement of defective/damaged parts. Reducing disruption in equipment Looking at Aviation history, there have been a lot of incidents resulting in huge loss of life as well as money, the reason being human negligence as well as machinery faults. With the advancement of technology and learning from previous experiences, the maintenance organization can take steps to guide engineers on technical updates and procedures to avoid future incidents. The appropriate degree of automation, air communication, and surveillance to avoid accidents because of misinterpreted information. Installation of Fault information system and computer-based tools to alert about sudden mechanical fault and taking immediate action. Automatic overwing exit which opens automatically and can be operated by anyone during an emergency. Advanced cabin applications to help passengers keeping in mind the human capabilities and limitations. For maintenance organizations to operate effectively and design the desired aircraft, it should ensure that there is a proper procedure/mechanism for communication between the maintenance organization and the engineers. Let’s get into the procedures that can be indulged for good and quality communication between both the key aspects. 1. Formation of Authority and Reporting - Several activities take place within the maintenance department itself and it is necessary for delegation of responsibility. Therefore, proper delegation of activities with required qualifications and experience to perform the job and necessary reporting channels for good communication between the department and the engineers. 2. Person to Person Demonstration – The manager or experienced personnel of the department should demonstrate in person to the engineer what exactly he/she is supposed to do, how to perform, and what are the expectations. 3. Use of Simple Words – Using jargon can lead to ineffective communication and misjudgement of information by individuals. The use of simple words gives a better understanding of the tasks 4. Training – Giving on the job training and education on actual on field jobs gives better insight and understanding of the tasks to be performed. 5. Feedback – There should be proper channels for engineers to give feedback to their reporting managers regarding any issues faced by them at work or any discrepancies. It makes employees feel that their issues are heard and communicated.