Lanni Ellinor Eseo

LANNI ELLINOR ESEO- GENERAL PORTFOLIO Looking for my next opportunity to make a change, the digital way. Do your JOB... Do it WELL... Do it RIGHT VIRTUAL ASSISTANT ABOUT ME From E-commerce to Real Estate and Marketing plus Executive Assistance, I have a rock-solid experience with customer support and social media management. From email support to processing refunds, creating discounts, returned items, and disputes. I also have vast experience with Real Estate, process development to building CRMs. I am part of doing due diligence, and comparables, from acquisitions to disposition and property management. From creating graphic designs and videos for social media posts to marketing. I am enthusiastic, motivated, and positive taking your support team to the next level. I make sure deadlines are met and provide you with information straightforwardly, good or bad no circling. Resourceful as I can be, having to work with different companies and backgrounds, I have managed to self-study applications online and successfully make use of it. Real Estate Career Milestones Executive Assistant T E-commerce Customer & Back Office Support Social Media Management / Graphics E-commerce Customer Support Manager - Luxx Curves Conduct day-to-day project coordination, planning, and implementation across teams Process refunds, and disputes (PayPal, chargebacks, and BBB) Generates monthly analytic reports Assisted concerns, feedback, comments, and review on Amazon, Facebook, Instagram, and TikTok Ensure the items are shipped in Amazon EU Conduct Bi-monthly meetings to provide updates and improvements needed for social media and customer service Creates discounts, gift cards, and $0 order replacements Built S.O.P Edit product information, especially during sale Ensure that all information on the website is correct, especially sizing, description, and price Handled Escalated Emails. Tools Used Shopify WordPress e-Bay Amazon Volusion Salesforce Tawk.to Messenger Sococo Viber Skype Gmail FedEx LTL Tracking E-commerce Back Office Loyalty Specialist - Balsam Brands Answer emails Create $0 orders Approve / Disapprove FTR Replacements MPX Clothing Responding to emails Responsible for tracking the order Ensuring that all details on the orders are met since items are customized Cuddle Companions Responding to emails Ensuring that the cuddler will meet the client on the said date and time Answers feedbacks and complaints from both cuddler and clients Tools Used Shopify WordPress e-Bay Amazon Volusion Salesforce Tawk.to Messenger Sococo Viber Skype Gmail FedEx LTL Tracking Tools/ Platforms Used Canva Sketchpad RemoveBG Zillow Tiktok Facebook Instagram YouTube ISN ReCall Check Pinterest Hootsuite SOCIAL MEDIA MARKETING Created catchy and unique captions for social media platforms Managed Facebook / Instagram calendar posts Website Syndication made sure that posts about the properties for rent are removed online Created social media posts and graphics Responsible for 3D photos of vacant properties Answered and controlled Facebook reviews Created videos for Tiktok Uploaded Videos for YouTube General VA -Fixyr Marketing Strategy Lead generation via Brandsparks and WebAudit REAL ESTATE Property Management Responsible for the application process Conduct background check Employment Verification Previous Landlord Verification Credit Check Screening Process Scorecard computation Tenant and Owner Onboarding Draft and send a congratulatory email Prepare lease agreement Set up bills and process payments for owners Maintenance Responsible for collecting 1099 for Vendors Research for vendors Tools Used Tenant Turner Direct Mail Ring Central OpenPhone AgentPro Propstream Mapright Data Tree Follow up Boss REI Conversion Investment Dominator Podio SupportPal REAL ESTATE Land Flipping Acquisitions Responsible for Due Diligence Ran comparative analysis Attended Sales training Created PSA Search for Notary public Involved in county research Measured land area Disposition Produced Buyer's list from voice mails and emails Generated offer letters from Investment Dominator Created Neighbor lists Identified and calculate loan amount and monthly amortization Tools Used CompassPlus Vaultre DigikitPlus DesignPlus Amplify Zoom TeamsChat PandaDoc Google Maps Zillow Redfin Realtor.com Whitepages Traveling mail Tools Used Asana Trello Globiflow Globimail Monday.com SmartPhone.io MS word Excel Sheet Process St. Calendly Zoom Google Meet PowerPoint Teams Outlook Executive Assistant Built processes through Process Street Generated progress report Trained in EOS tools process and development Created video presentations/animations and card invitations. Organized meetings Email Management Calendar Management Created process and development Built Podio system and apps Established call and SMS flow for SmartPhone.io Tracked goals, deliverables, and level 10 meetings Built organization and accountability chart Front Desk Assistant - Smile After Sugery Created treatment plans Made appointments for patients who qualified for free surgerry My Works Social Media Marketing To protect my previous client's business, some information is hidden and watermarked. Balsam Brands My Works strategic planning Social Media Marketing To protect my previous client's business, some information is hidden and watermarked. My Tasks g sin s e oc r P er d Or rce o sF e l a -S el b la g n i p p hi S ng i t ea r C E- commerce To protect my previous client's business, some information is hidden and watermarked. ail m oE t ing d n po s Re urn t e R rce o sF e l a -S ion t a re C l e Lab ify p o Sh sks a T g sin s e oc r P er d Or sia u l o -V ce n a r su s A y t i al Qu My Tasks Real Estate To protect my previous client's business, some information is hidden and watermarked. Customer Feedback (E-commerce) Client Feedbacks Balsam Brands Luxx Curves Cuddle Companions