Kristina Nepomuceno

6/18/2020 Gmail - Chat transcript Kristina Nepomuceno- Chat transcript 6 messages LiveChat- Reply-To:-To:- Wed, Nov 6, 2019 at 10:06 AM Chat transcript Kris Sun, 11/03/19 01:36:06 pm Australia/South Hey there, my name is Kris. May I ask how many chickens you want to keep or do you already have some fluffy-butts? :) Customer 01:37:08 pm My partner and I are getting some guinea fows, ducks and chickens soon and this looks perfect for them! Do you deliver? Kris 01:37:30 pm hello there, yes we deliver to any post code in Australia :) and the Bed and Breakfast is just the perfect choice, it suits up to 12 chooks so it could definitely fit guinea fowls, some ducks and chickens how many are you planning to keep if I may aks? *ask? Customer 01:39:53 pm Hi! That is wonderful we are in Victoria. Is it very well fox proof? All together maybe 15 birds but we have some smaller cages that we could engineer onto this one! They will get to free roam during the day Kris 01:40:58 pm That sounds great, I just need your suburb and post code and I'll also check on the best shipping price for you. Yes it is fox proof I'll just recommend that you also add in the wire mesh flooring underneath the coop for added protection against burrowing predators :) this is how it looks like: https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 1/17 6/18/2020 Gmail - Chat transcript https://www.backyardchickencoops.com.au/collections/accessories/products/wire-mesh-flooring Customer 01:43:06 pm We will definitely get onto a wire floor as the foxes can get pretty bad on our farm! Our suburb and post code is Simpson, 3266 VIC Kris 01:45:47 pm Sounds like a plan, I've checked three different courier estimates and the cheapest I've found is only $258 and the Bed and Breakfast is currently on sale at $749 instead of $1649 saving you $900. You're looking at $749 for the coop, $126 for the wire mesh flooring and $258 for shipping that is $1133. I'll close it off to $1110 if you're organising this today with me and I'll also throw in Free extended warranty worth $119 for your coop. How does that sound? That will be a total savings of $1042 - $900 on the coop, $119 free extended warranty and $23 special discount Customer 01:50:50 pm That postage is a great price! And great bonus on the warranty too. I received a 50% off code as this is my first time on this website would I be elegable to use that on this purchase? Kris 01:52:40 pm Oh I see, the code is actually to get the $749 price on the Bed and Breakfast as it was previously $1649 down to $810 so you'll be saving more on the current price of the Bed and Breakfast as it is 55% off :) Would you like me to do up an invoice for you to take advantage of the offer and secure the B&B at the best price as this offer isn't available on the website? Customer 01:56:12 pm Yes please! We can't wait thank you so much! A invoice sounds great we don't want to miss out on this offer. My email address is-Kris 01:57:09 pm Great, I'll do up your invoice now and no worries at all :) I just need your name, delivery address and mobile number too please? Customer 01:58:51 pm Brilliant! Name- Kasia Prestwich delivery address 980 Coradjil road Simpson, 3266 VIC mobile- Kris 02:01:05 pm Thanks for waiting Kasia, here's the link to your invoice: https://bycc.io/cf2s7m https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 2/17 6/18/2020 Gmail - Chat transcript Kindly click on the link please, choose your preferred payment method and I'll stay here in chats in case you have any questions :) Customer 02:02:53 pm Awesome I will do that now! Kris 02:03:20 pm Great, I'll stay here in chats in case you have questions and to confirm once your order comes in :) Customer 02:07:17 pm I just paid the order and just realised it said my address is in Tasmania but it's supposed to be Victoria, how do I fix this as I've already finished the payment? Kris 02:08:03 pm Thanks Kasia, I've already seen your order come in, sorry let me go ahead and change that for you now one moment please Customer 02:08:22 pm Awesome thank you! Duration: 48m 32s Chat started on: https://www.backyard...bN5QIVVg4rCh23yASFEAQYAiABEgJBJPD_BwE E-mail from LiveChat LiveChat- Reply-To:-To:- Wed, Nov 6, 2019 at 10:06 AM Chat transcript https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 3/17 6/18/2020 Gmail - Chat transcript Kris Sun, 11/03/19 12:49:39 pm Australia/Victoria Hey there, how many chooks do you keep? I'd love to hear about them :) Client 12:49:39 pm The Taj Mahal coop. Can the exterior enclosed section be left off? Kris 12:50:09 pm hello there, let me quickly check for you do you mean the run section? :) Client 12:50:49 pm Yes. The coop is going to go in a larger enclosed area so is not needed Kris 12:51:25 pm yes that should be fine, you only need not to assemble the run area and leave the coop part as it is :) would you like me to check on the best shipping price for you to review? Client 12:51:58 pm Sure. I am in Kyneton, Vic, 3444 Kris 12:52:00 pm our Taj Mahal is on sale and if you're organising it with me today I'll throw in free extended warranty for your coop worth $119 :) no worries let me check it now for ou *you I've checked three different courier estimates and the cheapest I've found is only $87 so you sorry so you're looking at $349 plus $87 which will be $436 instead of $682 how does that sound? :) Client 12:54:18 pm Sounds great. Kris 12:55:05 pm awesome, I'll do up an invoice for you to take advantage of the price as well as the extended warranty so we could reserve one of the few remaining stocks :) I just need your name, delivery address, mobile number and email address please? :) Client 12:57:46 pm You may me on file I previously purchased some chicken fencing. Kirk Anstee Kris 12:57:59 pm https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 4/17 6/18/2020 Gmail - Chat transcript oh that's great, let me quickly check Client 12:58:21 pm 10 Mitchell Street, Kyneton, Vic,--Kris 01:00:25 pm Thank you Kirk, here's the link to your invoice: https://bycc.io/ceux5s Kindly click on the link please, choose your preferred payment method and I'll stay here in chats in case you have any questions :) Client 01:02:18 pm All done. Thanks for your help. Kris 01:02:52 pm No worries and congratulations your order is now confirmed as paid on the system Client 01:04:39 pm Any idea on when we would expect delivery? Kris 01:05:24 pm it should take between 710 working days to be delivered, but you'll receive a consignment number via email as soon as it ships from our warehouse in Geebung QLD :) 7-10 working days is just the standard, it could be less :) Client 01:06:14 pm No worries. Thank. Bye. Kris 01:06:32 pm cheers! Duration: 20m 11s Chat started on: https://www.backyard.../chicken-coops/products/the-taj-mahal E-mail from LiveChat https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 5/17 6/18/2020 Gmail - Chat transcript LiveChat- Reply-To:-To:- Wed, Nov 6, 2019 at 10:07 AM Chat transcript Kris Wed, 10/30/19 12:45:47 pm Australia/NSW Hey there, my name is Kris. May I ask how many chickens you want to keep or do you already have some fluffy-butts? :) Client 12:45:47 pm Hi Kris, I am looking to order the Taj Mahal and have received the discount code for $100 off, however it is saying that it is not valid for use. I cant find the original information but just wanted to clarify the reason that it is not valid is because the Taj Mahal is already on sale? Kris 12:47:03 pm Yes that is right :) the $100 voucher is valid for regular priced items worth $749 and up and the Taj Mahal is currently on sale at $349 so when you check out it's not compatible. I can offer you free extended warranty to make it 2 years instead of one though if you're planning to organise it today Client 12:47:56 pm Thought that may have been the case. The extended warranty sounds great thanks Kris, kind regards, Jo Kris 12:48:11 pm no worries at all :) I just need your name, delivery address, mobile number and email address please? :) I'll do up your invoice now and I'll send a link here for you to get the special offer :) Client 12:48:34 pm Sure, details as follows: Oops, accidentally hit enter.. Jo Hall, 71 Woodville Road, Binda, NSW, 2583 ph:- email:-thanks so much for your help! Kind regards, Jo Kris 12:51:03 pm Thank you, one quick moment please :) Thanks for waiting Jo, here's the link to your invoice: https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 6/17 6/18/2020 Gmail - Chat transcript https://bycc.io/ccp4yv Kindly click on the link please, choose your preferred payment method and I'll stay here in chats in case you have any questions :) Client 12:53:01 pm Will do - thanks Done and done! thanks again for all your help Kris. Look forward to receiving it so we can get some chooks! Kris 12:56:44 pm Congratulations! Your order is now confirmed as paid :) Duration: 13m 4s Chat started on: https://www.backyard...SGxUktPSSfAcX627TTo-v0VxoCpj8QAvD_BwE E-mail from LiveChat LiveChat- Reply-To:-To:- Wed, Nov 6, 2019 at 10:07 AM Chat transcript Kris Sun, 10/27/19 09:19:54 pm Australia/Queensland Hey there, my name is Kris. May I ask how many chickens you want to keep or do you already have some fluffy-butts? :) Client 09:19:54 pm Hi Kris, my name is jacqui - I already have a couple fluffy butts but I am wanting more. I am https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 7/17 6/18/2020 Gmail - Chat transcript wondering if there is a best price that can be done for this coop plus run + shipping to 4701 Kris 09:20:49 pm Hello there Jacqui, thanks for your interest in our Mansion Coop and Run, I can definitely quote the best price for you for it however the coop and run is currently out of stock but we will have new stocks in 6 weeks would you be happy to wait and get it on the sale price of $2344 instead of $2669? Client 09:23:37 pm Does $2344 price include shipping? Kris 09:24:10 pm oh the $2344 is the Mansion Coop and Run best price, and let me just quickly check on shipping, what is your suburb please? Client 09:24:33 pm 4701, Kawana Kris 09:25:48 pm I've checked three different courier estimates and the cheapest I've found is only $315 so you're looking at a total of $2659 and I could throw in Free extended warranty for you to make it 2 years instead of 1 worth $119. the total savings will be $444 if you purchase a preorder instead of waiting for stock to arrive and pay full price, or if we have a price increase in case they are back in stock just checking if you're still there? would you like me to do up a quote for you to review? just curious, how many chooks are you planning to keep if I may ask? Client 09:43:41 pm max 6 i think. and yes please I would like a quote-Kris 09:44:25 pm no worries, actually if you're happy with a slightly smaller coop which could accommodate up to 12 chooks and has a run, the Bed and Breakfast is on sale at $839 instead of $1649 the reason why it is on sale is because we have discontinued the Penthouse coop and we are officially launching the B&B as a replacement :) shipping for the B&B is $141 and you're looking at a total of $980 so it's under $1000 and you're saving $810 may I ask when do you need a coop? Client 09:47:50 pm Oh wow... so I do really love the b&b I was just hoping for a taller run... big enough to be able to walk in... could this be used with the mansion run instead? 09:48:54 pm https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 8/17 6/18/2020 Gmail - Chat transcript Kris Oh wow that sounds great, yes the Mansion Run can be connected to the run of the B&B by doing some DIY so that's possible, let me just quickly check if we still have the Mansion Run in stock great so we have 4 Mansion Runs remaining, and here's what you are looking at with the b&B and Mansion Run, plus wire mesh backing to enclose the other end since the Mansion Run is open to connect to the Mansion Coop Quote.png what do you think? I haven't added the Free extended warranty, but that's a $119 value too :) Client 09:53:47 pm I think that is amazing! Kris 09:54:08 pm oh that's great! would you like to organise this now and reserve one from the 4 stocks we have? Client 09:54:49 pm Yes I would please, I am wanting to zippay this also Kris 09:55:17 pm Not a problem at all :) I just need your name, delivery address, mobile number and email address please and I'll add the extended warranty too. Client 09:56:28 pm Jacqui Harris - 33 Elwing Street, Kawana, XXX-XXX-XXXX-9213-Kris 09:56:35 pm Thanks Jacqui, one quick moment please oops, may I have your mobile number again please? the system thought that your post code and number is a credit card detail that's why it showed XXXX Client 09:57:47 pm - Kris 09:57:51 pm just for security purposes I think Client 09:57:54 pm I was wondering what happened there Kris 09:59:24 pm https://bycc.io/carwqj https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 9/17 6/18/2020 Gmail - Chat transcript Here's the link to your special invoice, you can choose to use ZipMoney since ZipPay only covers up to $1000 and ZipMoney covers up to $3000 :) Kindly click on the link please, choose Zip and I'll stay here in chats in case you have any questions :) With ZipMoney, you don't have to pay anything upfront, you can pay your purchase without interest for the first 6 months and you can choose whether you'd like to pay weekly, fortnightly or monthly. Client 10:00:10 pm Okay thank-you so much Kris! :) Kris 10:00:40 pm no worries, I'll also stay here in chat to confirm once your order comes in Client 10:03:08 pm All done! Thank-you so much for all your help! fluffy-butts are going to LOVE their new home :D Kris 10:03:36 pm Yay congratulations! :) Your order is now confirmed as paid Please send us photos of your set up when everything's done :) we'd love to see your fluffy butts in their new home :) Client 10:04:29 pm I will! :) Thank-you again! You archived the chat 10:05:10 pm Duration: 45m 16s Chat started on: https://www.backyard...products/the-mansion-coop-chicken-run E-mail from LiveChat LiveChat- Reply-To:-To:- Wed, Nov 6, 2019 at 10:08 AM https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 10/17 6/18/2020 Gmail - Chat transcript Chat transcript Kris Wed, 10/23/19 01:04:16 pm Australia/NSW Hey there, how many chooks do you keep? I'd love to hear about them :) Client 01:04:16 pm how long does it take to be shipped to Sydney? Kris 01:04:40 pm hey there, just to double check you are looking at the Taj Mahal coop? Client 01:04:48 pm Taj Mahal that is Kris 01:05:13 pm great, it will be approx 7-10 working days as it is shipped from our warehouse in Geebung QLD are you looking to organise one for your chooks? Client 01:06:29 pm don't have any yet. wanting the coop first Kris 01:06:40 pm that's great, how many are you planning to keep? Client 01:06:50 pm council limit is 5 free range during the day Kris 01:07:35 pm oh cool, The Taj Mahal suits up to 5 when free ranging daily so that's a perfect choice :) Client 01:07:43 pm its for my sons birthday on the 30th oct. would it be here in time? Kris 01:07:48 pm we currently have an ongoing sale for the Taj Mahal oh I see, let me double check for you what is your suburb and post code please? Client 01:08:13 pm https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 11/17 6/18/2020 Gmail - Chat transcript 2074 south turramurr a Kris 01:08:16 pm and that's a beautiful present Client 01:08:27 pm he really wants it Kris 01:08:50 pm let me check with my customer service manager for you one moment please Client 01:09:56 pm no worries Kris 01:11:19 pm South Turramurra,2074,NSW right? Just waiting for my customer service manager to finish up her call Client 01:12:19 pm that's it Kris 01:14:19 pm is it just the Taj Mahal that you'd like or the package please? my customer service manager is just checking a faster courier for you which is why I'm asking Client 01:15:53 pm yup just the coop Kris 01:15:57 pm okay thank you awesome, thanks for waiting, if you order now, my customer service manager will arrange the earliest dispatch possible so you can get it on or before Oct 30 Would you like to go ahead and organise it with me now so I can advise her as soon as your order comes in? and the shipping will be free of charge as well Client 01:18:26 pm ok are you around for another 15 mins? ill need to get a credit card Kris 01:18:44 pm yes, I can prepare your invoice while waiting :) I just need your name, delivery address, mobile number and email address please and I'll stay in chats while you get your card as I'll send the link here to your invoice and the invoice is where you can pay via PayPal or credit card whichever you prefer https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 12/17 6/18/2020 Gmail - Chat transcript Client 01:25:33 pm Sebastien Boyer 229 kissing point rd south turramurr--pay pal would be easier Kris 01:27:45 pm Thanks Sebastien, here's the link to your invoice: https://bycc.io/c7ey2x Kindly click on the link please, choose your preferred payment method and I'll stay here in chats in case you have any questions :) Client 01:33:02 pm thanks ORDER NO. #S9085 Kris 01:33:25 pm I've seen your order come in :) Client 01:33:26 pm when will it arrive do you think? Kris 01:33:55 pm Let me just quickly advise my customer service manager that your order came through, and it should arrive on Oct 29 Client 01:34:39 pm great any earlier would be good so I can build it :) Kris 01:35:11 pm my customer service manager is now arranging dispatch asap now :) advanced happy birthday to your son Client 01:45:25 pm thank you tats brillant thats Duration: 1h 40m 12s Chat started on: https://www.backyard.../the-taj-mahal?variant=- https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 13/17 6/18/2020 Gmail - Chat transcript E-mail from LiveChat LiveChat- Reply-To:-To:- Wed, Nov 6, 2019 at 10:08 AM Chat transcript Kris Wed, 10/09/19 08:35:52 am Australia/NSW Hey there, how many chooks do you keep? I'd love to hear about them :) Client 08:35:52 am Hi IS THE CLUCK HOUSE SUITABLE FOR RABBITS ? Kris 08:36:26 am Hello there, how many rabbits are you planning to keep in the Cluck House if I may ask? :) Client 08:37:32 am Two Kris 08:39:29 am Yes it will suit :) Would you like me to check on the best shipping price for you to review? Client 08:39:56 am yes please, shipping to 2850 Kris 08:40:39 am what is your suburb too please? Client 08:40:46 am Mudgee Kris 08:43:17 am I've checked three different courier estimates and the cheapest I've found is only $67 for the Cluck House, and if you're organising the Cluck House today at the sale price of $174 instead of $249 you are looking at $241 in total. I can give you free extended warranty on your coop as well https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 14/17 6/18/2020 Gmail - Chat transcript worth $119 if you're happy to secure one to take advantage of the savings which will be $194 in total, how does that sound? :) Client 08:44:06 am Thanks that will be great Kris 08:44:30 am No worries at all :) I just need your name, delivery address, mobile number and email address please? :) I'll do up a special invoice for you as the offer isn't available on the webiste *website Client 08:44:43 am ok Emma Moakler, 2 Gladstone Street, MUDGEE, NSW XXX-XXX-XXXX-3941-sorry phone number is- Kris 08:46:15 am Great thanks Emma, were you hoping to organise anything else besides the Cluck House so I can add it for you? Client 08:46:31 am Im just looking :) Kris 08:46:49 am No worries, maybe you can consider a bale of hemp for your rabbits :) here's the link: https://www.backyardchickencoops.com.au/collections/nesting-box-bedding/products/hempnesting-box-bedding-140l-14kg This is a great way to keep your rabbit hutch clean as it is super absorbent and won't need to be changed as often as other types of bedding, and will produce less dust too which is great for their respiratory system Client 08:47:59 am I have chickens also and use sugar can mulch at the moment cane Kris 08:48:36 am No worries at all :) I can stay here in chats while you look at some of our other products then I'll create the invoice when you're ready sounds good? :) Client 08:49:29 am thanks thats great Kris 08:49:38 am https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 15/17 6/18/2020 Gmail - Chat transcript Awesome :) Client 09:00:53 am Thanks I'll just get the hutch for now. Em Kris 09:01:46 am No worries :) I'll prepare the invoice for you now one moment please :) Client 09:03:49 am Thank you Kris 09:04:34 am Thanks for waiting, here's the link to your invoice: https://bycc.io/bytcp2 Kindly click on the link please, choose your preferred payment method and I'll stay here in chats in case you have any questions :) Hi Emma, I just wanted to check if the link worked on your end? :) Client 09:15:37 am Sorry im at work, i'll do it now :) probably shouldn't be ordering chicken coops but hey ! Kris 09:16:23 am Ohh no worries at all! :) I'll be here in case you need anything :) Client 09:17:41 am Thanks , all done and thanks for your help Kris Kris 09:17:57 am No worries Emma and thank you as well :) Enjoy your day! Client 09:18:17 am You too ! :) Duration: 43m 38s Chat started on: https://www.backyard...hicken-coops/products/the-cluck-house E-mail from LiveChat https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 16/17 6/18/2020 Gmail - Chat transcript https://mail.google.com/mail/u/0?ik=07ffebd3f4&view=pt&search=all&permthid=thread-f%3A-&simpl=msg-f%3A-… 17/17