Kristian Joseph Ladero

2022 STRATEGIC PRIORITIES Global Travel and Expense GBS MANILA February 17, 2022 © JTI Annual priorities contribute to the long-term, core strategic priorities. Together, they will help us reach Vision 2030 Long-term guiding principles Vision 2030 - Annual strategic priorities © JTI 2024 2025 2026 2027 2022 2 Based on our strategy and current context, we formulated 2022 overarching theme… Following GBS strategy: Considering where we are: Addressing what we know: GBS Vision, Mission and Core Guiding Principles In 2022 GBS is moving from Project mode to a Run state GBS lessons learned, risks & opportunities We have identified the overarching theme and focus for 2022 In 2022, we need to solidify GBS foundations “Get the shop in order and keep it simple” © JTI “Walk before we run” 3 … and defined annual Team strategic priorities for 2022 1 2 3 4 5 Talent management Foundations Projects & Resources Steady-state governance Customer intimacy Solidify foundations and finish what we started Deliver 2022 projects roadmap, optimize resource planning Implement steady-state organization (incl. FC), clarify roles & responsibilities Partner and proactively plan together with GBS customers Evolve Talent management, address retention and employee engagement © JTI 4 GLOBAL T&E strategic priorities for 2022 (SPECIALIST) 1. Talent management 2. Foundations 3. Projects & Resources 4. Steady-state governance 5. Customer intimacy © JTI • Implement Employee Engagement Survey 2021 action plan by August • Activate key attrition/retention strategies including effective workload distribution • Next level talent management by building agile team capabilities and creating a succession plan for key positions • Finish what we started: complete transitions, embed KPI’s/SLA’s and implement CI Ideas tracking related benefit • Solidify foundations: standardize and reduce # of SOP’s, operationalize SPM, optimize service catalogue • Provide the right expert resources to execute the 2022 projects roadmap • Optimize resource planning to ensure no impact to operations during project phase and readiness to go-live • Execute GBS Center related role and responsibility as part of steady-state organization • Improve consistency across GBS teams by sharing and adopting best practices • Execute steady-state processes, procedures incl. budget and productivity tracking • Foster partnership with GBS customers and proactively plan together • Expand our business knowledge to understand GBS customer needs better 5