Kristel Anne Mangubat

Kristel Anne Mangubat Virtual Assistant / Administrative Support Specialist Professional Summary Detail-oriented administrative professional with 13+ years of experience in guest services and hospital operations. Transitioning to a Virtual Assistant role with proven expertise in scheduling, documentation, communication, and process coordination. Skilled in tools like Google Workspace, Otter.ai, Notion, Canva, Zoho, and Zapier. A reliable, proactive remote worker committed to excellence and continuous learning. Education Bachelor of Science in Hospitality Management Rogationist College- Work Experiences Guest Assistant/ Medical Receptionist De La Salle University Medical Center Sep 2015 - present Coordinated patient scheduling, room bookings, and internal referrals — mirroring VA calendar and task management duties Created process documentation and reports, later simulated into Otter.ai and Notion workflows Supported international clients by managing billing and insurance coordination — demonstrating remote client communication skills Trained staff and optimized hospital workflows, showing SOP development ability Work Experiences Food and Beverage Attendant Tagaytay Highlands International Golf Course Inc. Dec 2011 - April 2014 Delivered top-tier guest service and organized banquet logistics — foundational for managing client-facing VA tasks Handled inventory and daily reporting, aligned with basic admin support responsibilities Tools & Tech Skills Otter.ai Notion Google Workspace Canva Audio-to-text transcription & meeting summaries Task organization, knowledge bases, project tracking Docs, Sheets, Calendar, Gmail, Meet Presentations, social media graphics, reports Tools & Tech Skills Zapier Zoho Books Bizbox Microsoft Office Basic automation and workflow integration Basic bookkeeping automation Hospital Information System Word, Excel, Outlook, Powerpoint Core Competencies Remote Administrative Support Calendar & Inbox Management Document Formatting & Transcription Client Relations & Scheduling File Organization & Process Coordination Research & Task Tracking Travel & Itinerary Planning Awards & Trainings Performance Excellence Award, DLSUMC (2018, 2023, 2024) Customer Experience Training, DLSMHSI (2023) Transformational Customer Care, DLSMHSI (2020) Basic Zapier & Notion Workflow (Self-Study) Zoho Books (Self-Study) Otter.ai Transcription Practice – Personal Portfolio Sample Languages English: Fluent Tagalog: Native Let's Work Together - -Philippines Scan to connect