Khryshalyn May Bunoan

Khryshalyn May Bunoan Virtual Assistant “Efficiency for You, Excellence From Me” Objective Organized and reliable individual seeking Virtual Assistant role to utilize communication, organization, and time management skills in a remote setting. Eager to support teams with efficiency and attention to detail. Mission To provide exceptional, detail-oriented administrative support that empowers teams to achieve peak efficiency. By combining my background in with advanced communication and organizational strategies, I strive to deliver reliable, highquality results that exceed service level agreements. Goal To establish myself as an invaluable asset for entrepreneurs and businesses by providing high-quality virtual support. I aim to leverage my extensive background in Global RFP responses and real-time monitoring to foster growth through innovative administrative solutions. By contributing to the success of diverse projects through meticulous data entry and file organization, I seek to cultivate long-term relationships that drive operational excellence in remote and cross-team coordination. Contact Info Whats App/ Phone Number: --www.facebook.com/Crishaleen/ Work Experience Centralized RFP Level 1 Specialist March 2024 - Present IHG Hotel IHG Hotels & Resorts is a prestigious global hospitality leader operating 19 distinct brands across more than 100 countries, dedicated to delivering 'True Hospitality for Good.' The company utilizes a sophisticated asset-light business model to manage and franchise over 6,000 destinations, focusing on guest experience, operational excellence, and industry-leading innovation. Managed the end-to-end processing of over 1,000 global RFPs across UK, US, Canada and MLAC regions, ensuring high-quality data auditing and mapping within the HCM system to maintain industry-leading service standards. Proactively streamlined workflows and provided technical mentorship to new hires, while leading "Giving for Good" community initiatives and assisting with critical property followups to ensure project completion. Success in Role: Achieved a 40% acceleration in RFP processing speeds by successfully unfreezing nearly 200 rate grids and was formally recognized for maintaining the team's fastest SLA and quality performance. Enhanced audit efficiency by refining custom RFI questions to eliminate redundancies and completed 7 professional development courses through IHG My Academy to further technical expertise. Reservations Sales Specialist November 2021 to Feb 2024 IHG Hotel Managed high-volume inbound inquiries by handling over 30 calls per day, providing expert guest assistance to secure luxury accommodations and services across the global IHG brand portfolio. Assisted in the documentation of standard operating procedures and supported peer coaching sessions to help team members improve their conversion rates and call-handling efficiency. Success in Role: Recognized as a top-performing specialist for consistently exceeding monthly KPIs, maintaining a 100% attendance record, and delivering superior service quality scores across all guest interactions. Optimized revenue generation by balancing rapid call turnover with a meticulous attention to detail, ensuring zero-error processing for reservations. Work Experience Workforce Assist Dec. 2022 to Jun. 8,2023 IHG Hotel Monitored real-time operations and agent activities to ensure strict adherence to schedules, managing live trackers and workforce tools to maintain optimal service levels across the department Developed and updated standard operating procedures for workforce monitoring and assisted in generating emergency performance reports during high-volume periods or system outages. Success in Role: Achieved a consistently high adherence and uptime rate by proactively identifying and resolving scheduling gaps, contributing to the team’s overall ability to meet global service level agreements. Enhanced operational transparency by maintaining 100% accuracy in real-time trackers, providing leadership with reliable data to make informed staffing and productivity decisions. Process Associate June 2020 to November 2021 Thoughtfocus ThoughtFocus is a global technology solutions and services company that specializes in digital transformation, focusing on sectors like financial services, manufacturing, and higher education. By integrating advanced technology with strategic business consulting, they help organizations streamline operations and achieve sustainable growth through innovative, results-driven engineering Managed comprehensive customer inquiries through both inbound and outbound telephonic support while simultaneously executing precise data entry to identify and escalate priority issues. Documented all call information and operational data in strict accordance with standard operating procedures to ensure team-wide consistency and data integrity. Success in Role: Consistently ranked as the Number 1 performer on the team by exceeding all KPI and quality benchmarks through a disciplined approach to call handling and administrative accuracy Maintained an impeccable track record of high-quality service, combining efficient communication with meticulous data management to drive overall team productivity. Part Time/ VA Experience Executive Virtual Assistant October 2025 – December 2025 StellarStream Operations Project Goal: CRM Migration & Digital Reorganization Success in Role: Successfully spearheaded a 90-day data migration project, moving 1,500+ client records into a new CRM system with 100% accuracy. The project was completed two weeks ahead of schedule, reducing the executive team's data retrieval time by 30%. E-commerce Operations Support May 2025 – July 2025 VeloVibe Retail Partners Project Goal: Seasonal Inventory Audit & Catalog Update Success in Role: Achieved a 100% completion rate on a total catalog audit within a 3-month contract. Updated 500+ SKUs with zero errors, ensuring the store was fully optimized for peak season sales and maintaining a 24-hour turnaround for all inventory ad-hoc requests. Data Entry Specialist January 2025 – March 2025 LucidLink Logistics Project Goal: Legacy Data Cleanup & System Integration Success in Role: Contracted to resolve a significant backlog of shipping manifests; successfully audited and corrected over 2,000 legacy entries in under 90 days. Delivered a clean, organized database to the logistics team, achieving the highest speed-to-entry ratio during the contract period. Barista October - January 2024 Starbucks Coffee Handcrafted a wide range of premium coffee and seasonal beverages in a high-volume, fast-paced environment, while providing the "Starbucks Experience" through personalized guest connection and efficient POS transaction management. Supported the store team during the high-demand "Sticker Season" by managing increased inventory needs, organizing promotional merchandise, and maintaining a clean, efficient workspace during peak holiday rushes. Skills and Education Bachelor of Science In Hotel Restuarant Management 2021 Unviersity of Baguio Graduated as an Honorable Mention while completing a dual-focused curriculum in Culinary Arts and Hospitality Management, consistently maintaining high academic standards. Developed a strong foundation in operational leadership, guest service excellence, and strategic management, which now informs my professional approach to high-level administrative and virtual support. Technical Skills Microsoft Office: Proficient in Excel, Word, and PowerPoint. Google Workspace: Expert in Google Sheets, Docs, and Drive. Data Entry: Fast and accurate typing with a focus on zero errors. CRM Tools: Experience using Salesforce and other customer databases. Communication Tools: Skilled in using Slack, Zoom, and Microsoft Teams. Administrative Support: Expert in digital filing and email management. Professional Skills RFP Management: Managing business proposals and bidding documents. Workforce Monitoring: Tracking team schedules and real-time tasks. Customer Service: Handling high-volume inbound and outbound calls. Reporting: Creating and updating daily trackers and status reports. Virtual Assistance: Providing remote support for executive tasks. Personal Strengths Top Performer: Consistently ranked #1 for quality and hitting targets. Time Management: Able to handle multiple tasks and meet tight deadlines. Fast Learner: Quickly picks up new software and office procedures. Highly Organized: Meticulous with details and keeping files in order. Reliable: Perfect attendance record and always on time for shifts. Team Player: Happy to help colleagues and share knowledge.