Khawaja Rizwan

SoP No: ICT-17-10-01 Title: NUST Main Data Center (MDC) Administration and Management 1. DEFINITIONS Abbreviation Definition AC Air Conditioner CCTV Close Circuit Television CRAC Computer Room Air Conditioning DMZ De-Militarized Zone DVR Digital Video Recorder HEC Higher Education Commission ICT Information and Communication Technologies ISG Internet Security Gateway MDC Main Data Centre NOC Network Operation Centre SoP Standard Operating Procedure UPS Un-interruptible Power Supply WAPDA Water and Power Distribution Authority VPN Virtual Private Network 2. PURPOSE Purpose of this SoP is to define steps/ procedures for effective management of MDC including routine and preventive maintenance of equipment installed, access rights, safety and emergency procedures and installation of new equipment and change management. As MDC is acting as hub for all ICT related services to NUST Campus, hence, this SoP shall be enforced to ensure 24 x 7 operational capability of Data Center. 3. SCOPE Scope of SoP includes administration & management of a. Equipment comprising MDC b. Associated equipment installed outside MDC. a. Equipment comprising MDC (i) Raised Flooring Bergvick ( 2ft x 2ft x 1.5ft) (ii) Cooling System: 10 ton Stulz (Qty 2) Page 1 of 9 (iii) Fire Detection & Suppression System Fike (iv) Un-interruptible Power Supply (UPS) 01 (80 kW APC Symmetra) (v) CCTV with Digital Recording System 04 x Cameras + 1 DVR (vi) Access Control System Biometric Access Control System 2. Associated equipment installed outside MDC. (i) GenSet Cummins 200 KVA (ii) GenSet Seimens 250 KVA (iii) Automatic Transfer Switch (ATS) 01 (iv) Grounding Pits 04 (v) GenSets changeover Switch 01 4. DATA CENTER LAYOUT The total covered area Design of MDC is 520 sqft. The total rack capacity is 12, however, one extra rack is also installed in front row. Placement of racks is as under: Manual Changeover Switch Genset-2 Page 2 of 9 3. OPERATIONS MDC is operated through dual electric power source i.e. WAPDA and 2 x GenSets. All three are combined on ATS installed outside MDC. In case of unavailability of main electric power from WAPDA, GenSet – 1 takes over in 30 seconds. In case GenSet – 1 malfunction, GenSet – 2 is initiated manually through manual changeover switch by generator operator. During change over time, UPS takes on the load of entire MDC less CRAC Units. Power alarm system (comprising light and warning alarm) is installed in MDC NOC, which is activated in case of un-availability of power from WAPDA and Gensets. This is to alert personnel on duty to act in case of power is not restored from Genset(s) and/or Main WAPDA. Two x 10 tons of precision CRAC units are installed to maintain temperature and humidity levels in the Data Centre. Both units run alternately on 12 hours interval. Fire/smoke detection and suppression system is installed to handle any untoward situation in case fire breaks out in MDC. Following picture illustrates location of fire/smoke detection sensors: Page 3 of 9 First sensor sends a signal to alarm system if it senses any smoke/fire. As soon as second sensor detects smoke/fire, second fire alarm will start to sound and with that fire suppression system is activated to launch automatically in 15 secs, if no safety action is taken. In case fire suppression system is not activated automatically, a manual switch is available for activation/ de-activation of fire suppression system. Following picture show location of fire suppression nozzles: Video surveillance system compromising four cameras and IP based DVR is installed to record non-stop video 24 x 7 for 21 days. Live video and recording can be watched through remote access software over LAN and VPN. Page 4 of 9