Kaushik Patel

CASE STUDY Community Mutual Aid | Client is based in South Africa and involved in various charity programs to help community. They are organizing several events where donors can contribute to the needy people. Client wanted to create online platform for community who can help each other when they need financial help to fulfill their dreams. 1 Community Mutual Aid CASE STUDY BUSINESS BENEFITS Application helped client to give extensive boost to their mission to help poor community. It reduced the time needs to be spent to help people as application is providing transparent platform between donor and beneficiary. As there was no any intermediator between donor and beneficiary, donor can assure that their help goes to the needy people. This transparency became the key point for the success of platform. THE VISION Vision to create this application was to provide a very flexible, transparent and reliable platform to the community. In African countries, people are also dealing with crypto currency in routine and donors also prefer to donate in crypto. So platform should be capable to handle transaction in both way via bank transfer and crypto transfer. To assure the flow of help to the actual beneficiary, platform should be capable to validate crypto transfer automatically and validate bank transfer manually by beneficiary. In the case of any dispute platform administrator can take corrective action. Also donor can get reward point for their contribution to community and they can ask for help in future based on those reward points in future. KarmSoft has emerged with business solution which facilitates a systematic platform for the users to register and define their bank account and crypto currency wallets. User can ask for the help with the reason. When any donor will be available to contribute some fund, system will allocate it to one or multiple beneficiary based on the order of their help request and type of fund (i.e. Bank transfer / Crypto). System also provides a window to raise any concerns / dispute which can be addressed by site administrator. 2 Community Mutual Aid CASE STUDY THE CHALLENGE In order to get the maximum utilization of the intended solution, client decided to have full transparency in the system to assure donor that their help goes to the actual beneficiary without any kind of hidden charges. Also to avoid the misuse of the system, it should be capable to validate the fund transfer as much as possible with minimal manual intervention. To validate crypto transfer, system is utilizing different options available to validate Bitcoin and Ethereum transactions from donor to beneficiary account. By implementing this, we removed the need of manual intervention of site administrator for all crypto transactions. Another challenge was to link donation request to respective beneficiary based on their request date, type of currency and their track record (Disputes logged against them, help offered to someone else in past) with the system. Based on this mapping, donor will initiate fund transfer to beneficiary account. To meet the client expectation, following standards were to be considered.  Provide performance efficient solution to deal with several thousand concurrent users on the system.  Provide very user friendly design and application flow for end users considering their basic knowledge of internet technologies.  Scalable solution which can be upgraded or downgraded on cloud very easily to adapt user load as needed. 3 Community Mutual Aid CASE STUDY KARMSOFT’S OFFERINGS KarmSoft developed a web application, which will facilitate the people to help each other very easily and earn reward points for future use. User can manage their profile, bank account, crypto account and dreams. They ask for help or donate for the people. System will facilitate the required steps starting from creating donation request to confirming the payment receipt. The application had the following main features: ADMIN SECTION Manage Users: Administrator can see all the registered user details and can deactivate or block user in the case of complains or suspicious activity reported. Link Community: All the donation are linked automatically with the beneficiary. But in the case of any dispute, administrator can manually link the donor and beneficiary. However, donor will always have full rights to initiate the fund transfer. Support Ticket Management: Support team can see all the support tickets and rectify it accordingly with the help of several screens created to validate user’s complaint. Configuration Settings: such as enabled regions, Crypto API, Order linking type, minimum/maximum help amount…. 4 Community Mutual Aid CASE STUDY USER SECTION Registration: Registration screen with basic personal information which will be later on updated with more profile details and 2 factor authentication settings Account: User can specify their multiple bank account details and multiple crypto currency account details which are going to be used to transfer/receive fund. Create Dream: User can create request to get help with their dream details and currency in which they are seeking help. Help People: Person who would like to donate, will provide details for amount and currency. Based on this, system will map it with respective beneficiary. Confirmation: There are 2 types of confirmation for fund transfer. Crypto currency transfer will be automatically validated based on transaction Id. And bank transfer will be validated by beneficiary. Complain/Support: In the case of any dispute or other help, user can raise support ticket which will be handled and rectified by support team. 5 Community Mutual Aid CASE STUDY TOOLS TECHNOLOGIES DEVELOPMENT TOOL Microsoft Visual Studio ARCHITECTURE MVC DATABASE Microsoft SQL Server WEB SERVER IIS TOOLS & TECHNOLOGY Microsoft .NET Framework, C#, ADO.Net THE FINAL WORD I would like to express my satisfaction with karmsoft, I have worked with them on a number of projects and every time they have exceeded my expectations, delivering projects on time and also providing me with excellent after sales support. www.karmsoft.com 6 Community Mutual Aid © C O P Y R I G H T 2 0 1 4 - 2 0 1 8 K AR M SO FT . AL L R I G H T S R E SE R V E D . CASE STUDY