Kalu Onwuka

KALU KALU ONWUKA PROFESSIONAL SUMMARY Results-driven professional with 3 years of diverse experience in appointment setting, lead generation, customer support, and data entry. Proven track record in optimizing sales pipelines through strategic lead generation and effective appointment scheduling, driving business growth and enhancing client engagement. Adept at providing high-quality customer support, resolving inquiries with efficiency and professionalism, and ensuring customer satisfaction. Skilled in accurate data entry and management, leveraging analytical abilities to maintain data integrity and support decision-making processes. Committed to delivering exceptional service and contributing to the success of dynamic teams. EDUCATION Bachelor Of Science (BSc) Information Science, Abia State University, Uturu, Nigeria (09/2012-09/2016) CERTIFICATIONS IBM Introduction to Technical Support On-Demand IT Skills Customer Support Service(LinkedIn Learning) Google Cyber Security (Entry Level) IT Basics-Computer Fundamentals PROFESSIONAL EXPERIENCES - Shiloh Carson, Client April,2024-June,2024 Digital Witch IT Support Community Technical Support Specialist (Volunteer) Jan,2021-March,2024 Onics Standard Limited, Lagos Customer Service Specialist Aug,2018-Dec,2019 AfriHub ICT Institute ICT Instructor/IT Support Specialist WORK SAMPLES Lead Generation Scheduling Appointment using Google Calendar Data Entry Resolving Tickets on Intercom SKILLS HIGHLIGHT S Calendar Management Technical Proficiency CRM Tools Appointment Scheduling Administrative Support Lead Generation Tools Customer Support Calendar Management Data Entry Travel Arrangements Google Work Spaces Project Management Softwares Microsoft Office Suite Communication SOCIALS LET'S WORK TOGETHER Lagos, Nigeria - -