Justin Joshua Lumanog

JUSTIN JOSHUA LUMANOG VIRTUAL ASSISTANT / EXECUTIVE ASSISTANT SOCIAL MEDIA MANAGER / EMAIL CAMPAIGN GRAPHIC DESIGNER / MASTER TRAINER EXPERIENCE AND PROJECT PORTFOLIO PHONE: - / - EMAIL: - LINKEDIN: https://www.linkedin.com/in/jlumanog/ ADDRESS: Tarlac City, Tarlac, Philippines 2300 INTRODUCTION Evincing over 7 years of experience in Technical Training and Learning & Development, I have worked my way up from a Lead Trainer position to that of a Master Trainer, then to an Associate Manager for Technical Training, and most recently, a Virtual Trainer with Social Media Management expertise. Upon transitioning into the Freelancing industry, I have taken up the role of a Multimedia Content Creator, and currently as a Social Media Manager, Email Campaign, and Graphic Designer for 2 manufacturing companies in the US. Backed with solid experience with a multitude of skillset ranging from Customer Management and Service, Technical and Software Support, Graphic Design, and Email Marketing, to name a few. I am advocate of continuous learning and perpetual improvement, taking each and every single opportunity to grasp new concepts and convert it into a new mastery to further advance myself into another level of cognizance. This state of mind and being grants me the burning passion and drive to be a professional of all fields I set my goals upon. About Me A graduate of Bachelor of Science in Information Technology from AMA Computer University. I started my professional journey early 2011 through the contact center industry as a Customer Service Rep. Throughout the years transitioning into different roles such as Technical Support Consultant, Master Trainer, and Associate Training Manager for various programs including D2C and B2B sectors. At the exact same time, I dived into the freelancing world initially as a Graphic Designer, eventually moving into advanced niches like Multimedia Content Creation, Social Media Management, Email Campaign Management, and Virtual/Exectutive Assistance. PERSONAL SKILLS TRAINING AND DEVELOPMENT EXECUTIVE ASSISTANCE TALENT ACQUISITION Mastery over Training Delivery and Facilitation, Training Needs Analysis, Curriculum Development, LMS Utilization, and Performance Improvement Planning. Directly reports to the Company CEO/Founder/President and handles all tasks including inbox & calendar management, talent pooling and filtering, client correspondence, business development meetings, and more. Directly reports to the Company CEO/Founder/President and handles all tasks including inbox & calendar management, talent pooling and filtering, client correspondence, business development meetings, and more. SOCIAL MEDIA MANAGEMENT GRAPHIC DESIGN ADMINISTRATIVE EXPERT Research, creation, and scheduling of engaging content to enhance social media reach and engagement as well as community management. Managing ads and page boosts including budgeting, and maximization of SEO utilities. Draft and create content, designs, images, presentations, and any form of static media for different purposes such as branding, marketing (online/printed), commercial, infographics, and website layouts. Capable of a multitude of administrative tasks inlcuding data entry, data mining, data analysis, excel proficiency, drive management, file sorting, file format conversion, copywriting, and ghost writing, with expertise in MS Office, GSuite, and Apple iWork. EMAIL CAMPAIGN PHOTO & VIDEO EDITING Creation of email campaigns via Zoho One Expert in different forms of photo editing including photo manipulation, enhancement, thumbnail Campaigns curated for targeted industries, design, and large-format prints using Adobe Photoshop and Canva. demographic, and recipient segments based on Also an adept in video editing for both short-form and long-form edits used for socmed reels, market trends and seasonal demands. podcast episodes, youtube clips, and training materials through Adobe Premiere Pro, Capcut, Filmora, and Da Vinci Resolve. SOCIAL MEDIA & EMAIL CAMPAIGN MANAGER GFG Bag Manufacturer | Global Factory Group (‘24-Present) Responsible for researching, creation, and scheduling of social media posts for Facebook, Instagram, LinkedIn, X (Twitter), and Pinterest. Draft email campaign content for different industries, and target demographic as per Sales Representative requests inline with their designated outreach goals. Report to the CEO and Co-Founder for graphic design requests such as line card creation, business portfolios, product catalogs, and website layout development. MULTIMEDIA CONTENT CREATOR Sales Recruiting University (2024) Develop training materials and tutorial content for different companies and their respective lines of businesses which includes discovery meetings, draft presentation, and navigational instructions on LMS. Conduct upskill training to CEO and staff for the delivery and execution of onboarding curriculum. Research fundamental and technical specifics to be used on the creation of the training material for accurate and effective content delivery. GRAPHIC DESIGNER Project-based / Multiple Clients (2011-Present) Created and designed different forms of contents including printed flyers, product labels, large-format advertising materials, business catalogs, event invitations, customized banners, and many more. WORK EXPERIENCE MASTER TRAINER & TRAINING MANAGER Sutherland Global Services -) Directed a team of Professional Technical Trainers in executing Training & Development tasks ranging from class facilitation, training delivery, and course creation & development. Conducted 1-on-1 T3 (Train-The-Trainer) sessions for coaching and progress, In-class Training Observations, and Support Onboarding for Subject Matter Experts, Team Managers, Escalation Desk teams, Virtual Training Facilitators, and L4 roles. Developed and facilitated the training curriculum for different lines of businesses including AT&T U-verse Blue, Unified Technical Care, DirecTV, AT&T Fiber, and B2B Ubiz. Spearheaded the Flagship Launch for AT&T in Cairo, Egypt – facilitating face-to-face new-hire classes, and coaching and/or upskilling Managers and Support staff that will pioneer the program and designated departments. CORPORATE WORK EXPERIENCES: Customer Service Officer | PowerMac Center - Apple (2015-’2018) Customer Care Lead - Sprint | Concentrix -) Tier 2 Technical Support - AT&T | VXI Global (2013) Technical Support Rep - AT&T | Convergys -) Customer Experience Expert - Virgin Mobile | Results Manila (2011) SOCIAL MEDIA POSTS CLICK HERE FOR THE FOLDER LINK FLYERS AND PRINTOUTS CLICK HERE FOR THE FOLDER LINK EMAIL CAMPAIGNS CLICK HERE FOR THE FOLDER LINK VIDEO EDITS CLICK HERE FOR THE FOLDER LINK CONTACT ME PHONE: EMAIL: ZOOM: SKYPE: ADDRESS: Facebook SOCIALS: LinkedIn - / ---live:.cid.20b9c0ba- Tarlac City, Tarlac, Philippines 2300 Discord CREDENTIALS: Resume Portfolio JUSTIN JOSHUA LUMANOG - FREELANCER I look forward to sit down and talk shop with you real soon!