Sample email response
Joyce Anne Florendo
Sample Email Responses:
Email 1:
Hi,
I ordered a double-sided tape for woodworking, but it hasn’t been working well for me so far.
Perhaps I have received a damaged product? It was a bit gooey when I received it. I want to
give this product a chance. However, I really don’t have the time to return this. Is there a way
you could send a replacement? Also, how do I return this damaged roll? I’m terrified to go out
because of the pandemic.
-Jason
ANSWER:
Dear Jason,
Thank you very much for reaching out to us. We sincerely appreciate your time and effort in
sending your feedback directly to us.
We are very sorry to hear that the item you received is damaged and you would like to replace
it.
We are true to our promise that your satisfaction is guaranteed when you purchase from us.
We would like to inform you that we have shipped you the replacement for Acrylic Mounting
Tape, which should arrive within 2-5 days.
Also, you don't have to return the Acrylic Mounting Tape that you received. We don't want you
to go through the hassle of processing a return. Your convenience is our priority.
Thank you very much.
Have a blessed weekend!
Sincerely,
Joyce
Customer Support Representative
1
Joyce Anne Florendo
Email 2:
Hello,
I need to return this item for a refund. I am unable to remove your Carpet Tape’s backing, so I
can’t use the product. I am elderly.
I have been packing up to move and then unpacking, so I didn't have time to send this request
earlier.
-Linda
ANSWER
Dear Linda,
Thank you very much for reaching out to us. We sincerely appreciate your time and effort in
sending your feedback directly to us.
We are very sorry to hear that you are having difficulty removing the tape backing and you
would like to request a refund.
We have also forwarded your feedback to our Research and Development Team to check the
areas where we can improve our products.
We are true to our promise that your satisfaction is guaranteed when you purchase from us.
We would like to inform you that we have automatically processed a refund for the Carpet tape.
Therefore, you can expect the rebate to reflect your account once Amazon has fully approved it.
Please refer to the refund snapshot that we have attached along with this email.
Also, you don't have to return the carpet tape that you received. We don't want you to go
through the hassle of processing a return. Your convenience is our priority.
Thank you very much.
Have a blessed weekend!
Sincerely,
Joyce
Customer Support Representative
2
Joyce Anne Florendo
Email 3:
Hello,
I ordered the Blue Painters Tape last week, and I was told that it would be delivered on the 19th.
It’s already the 21st and I haven’t received it yet. Can you please update me as to what has
happened?
-Wembelton
ANSWER
Hello Wembelton,
Thank you very much for reaching out to us. We sincerely appreciate your time and effort in
sending your feedback directly to us.
We regret to hear that you haven’t received the item. Your order was expected to be delivered
on the 19th but the shipment got delayed due to a routing error in the Amazon warehouse. Now,
that the issue had been fixed, please expect it to be delivered by tomorrow to your doorstep.
While such delays generally do not happen but this time it was caused due to an error in the
system which got instantly fixed.
We are true to our promise that your satisfaction is guaranteed when you purchase from us.
We would like to inform you that we have automatically processed a complimentary item. Which
you will receive within 2-3 days. Hope this delay didn’t cause you any inconvenience. If you
have any further questions or concerns, please don’t hesitate to email us back. We are more
glad to assist you. We hope to have you again on your next purchase.
Thank you very much.
Have a blessed weekend!
Sincerely,
Joyce
3
Joyce Anne Florendo
Email 4:
Hi,
I ordered 20 rolls of your Masking Tape 2 months ago to repaint my flat. After my vacation, I felt
so tired and exhausted and decided it would be too tedious to repaint my flat, so I decided not to
go on with the repainting. Please send a refund.
-Jenna
ANSWER
Hello Jenna,
Thank you very much for reaching out to us. We sincerely appreciate your time and effort in
sending your feedback directly to us.
We understand that you no longer need to repaint your flat and you would like to request for
refund.
We would like to assist you with this request, however, as per Amazon’s policy, we can only
replace or refund products that are damaged, missing, or delayed. Instead, you may contact
Amazon Customer Support to process your request through the Returns and Refunds option.
For reference, this is the link to request a refund: Amazon’s customer support dashboard.
We hope that we have provided you with the help that you need to process the refund. If you
have any further questions or concerns, please don’t hesitate to email us back. And we hope to
have you again on your next purchase.
Thank you very much.
Have a blessed weekend!
Sincerely,
Joyce
Customer Support Representative
4