Sample Amazon Seller Account Management
Joyce Anne Florendo
Disclaimer: This is my own research on how to manage Amazon Seller Central
account. Some of the information are not available unless given access to Amazon
Seller Central account (which on my case, I have not).
A. Merge a Duplicate listing
1. Go to Contact Us page, select Products and Inventory -> Product
Page Issue, then select Merge or Split product page.
2. Provide the target ASIN
3. ASIN(s) requested to be merged to target ASIN.
4. And provide the reason why the products to be merged.
5. After sending the request or report to remove duplicate, you can check
the status at https://sellercentral.amazon.com/gp/casedashboard/lobby.html
Note: Only registered Seller can access the Amazon Seller Central
dashboard.
Reference: https://webapps.stackexchange.com/questions/41974/how-do-i-markan-item-as-a-duplicate-in-amazon
B. Submit case log to get a listing updated when your change will not reflect
on the front end
1. From Amazon Seller Dashboard, click on Help on the upper right
corner of your screen.
2. Once you are at the Help page, you will see some Recommended
solutions to fix your issue.
3. Scroll down at the bottom of the page and click on Get Support button
if you need to get in touch with support and open a case log.
4. In the Get Support page, choose the service that you want get help
with.
5. Select Selling in Amazon, for issue with Amazon listing and selling.
6. Fill out the form by providing the issue that you are encountering and
steps that you have taken in the Describe Your Issue box. Then click on
Continue button.
7. Under the Confirm Your Issue, select what best describe your issue. Hit
on Continue button.
8. Next is select the right Category so that it could be assigned to the
concerned team. And click on Continue button again.
9. Provide your phone number or email address where support can reach
you at.
10. Once case is submitted, wait for an update from the support within 24
hours or depending on the complexity of the issue. You can also check
the status of your case at the upper right option of the screen by
clicking on the Case log link.
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Joyce Anne Florendo
Note: Only registered Seller can access the Amazon Seller Central
dashboard and submit a case log.
Reference: https://www.youtube.com/watch?v=Y_3_-J4qrZ0
C. Change a listing from needing an Amazon FNSKU to being “SKUless”
Upon researching, these are the information that I found.
First, if Seller doesn’t want to use FNSKU.
FNSKU – a unique code which links a product to a seller. FBA sellers
must print off FNSKU labels and affix to the packaging of every product
they send to Amazon unless they want their products to be
commingled. ***
SKU – specifically for the seller’s benefit; a code/description you choose
to help manage your inventory and keep track of your products. In case
Seller didn’t provide their own SKU, the system will be the one assign
an SKU on the product.
Reference: https://www.profitprotectorpro.com/articles/posts.php?p=amazonfnsku-vs-sku-vs-asin
*** Commingling is what happens if you don’t generate FNSKUs. Were
you to just send your FBA shipment to Amazon without affixing an
FNSKU label, Amazon would use the manufacturer barcode to scan and
catalog your product.
Second, if Seller need to remove or modify product listing.
Reference: https://sellercentral.amazon.in/gp/help/external/G-
Important: In order to remove your offer from the Detail Page, please update
the inventory quantity to 0 and then delete the SKU. If the inventory is not
updated to 0, then the offer will still remain live on the Offer Listing Page
(OLP), since SKU deletion and inventory quantity deletion are separate
operations.
Modify a listing
1. On the Inventory tab, please select Manage Inventory.
2. Click the Edit button at the far right side for the SKU that you want to edit.
3. Select Edit from the drop-down list (top option).
4. When you finish editing, please click Save and finish.
Delete a listing
1.
Under Inventory, please click Manage Inventory.
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Joyce Anne Florendo
2. Click the Edit menu on the far right side for the SKU that you want to
delete.
3. Select Delete Product and Listing from the drop-down list.
4. Click OK to confirm the deletion or Cancel to cancel the deletion.
Please let me know if the above information answered your inquiry. If not, kindly
state an example of what you want to obtain or detailed information so that I could
further assist you.
D. Submit for a GTIN Exemption.
In the event you are reselling products, you will need a letter from the owner
of the brand in the marketplace’s local language which contains:
1. Name and contact information of the addresser or writer of the letter.
2. Reasonable grounds on why the product needs a GTIN exemption.
3. Afterwards, log in to Seller Central and click this link – Apply for a GTIN
exemption
4. Choose Select and look for the category that is relevant to your
product.
5. Indicate the brand in the appropriate section. Type Generic for items or
bundles that are unbranded. It is important to take special characters
or capitalizations of the Brand into consideration.
6. Next, Check for eligibility. In the event it returns as “ineligible”, a GTIN
will be necessary. If not, press Continue.
7. You can then upload your supplemental letter or choose “No” and give
the name of the product and provide the images. Then, Submit.
8. Amazon may take a minimum of 48 hours to respond. You can observe
the status of this in the ‘Case Log’ section of Amazon Seller Central.
Reference: https://amzadvisers.com/what-is-a-gtin-exemption-and-how-can-youapply-forit/?fbclid=IwAR2KzN5L4HBbwYu9hitluvVoPB9JEsAJ_vhXDL2Sq1YyltdTJ_M3FZsL74k
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