Joy Chukwu

.... .... .... .... .... .... .... .... Joy chukwu Virtual assistant JOY CHUKWU About Me I'm Joy, a certified and resourceful virtual assistant with over 3 years of experience in customer service support, I provide efficient services to Start-ups, entrepreneurs, busy CEOs, and professionals. I help them reclaim their time and focus on building their business by streamlining operations, ensuring seamless communication, and boosting productivity. Services •Customer service support Administrative support •Meeting Scheduling and coordination •Data entry and record keeping •Research and information gathering •Social media management •Email and communication Tools proficiency Work Experience Communications assistant at Univad •Meeting scheduling and coordination: I scheduled meetings, maintained calendar, set reminders and coordinate with team members and stakeholders. •Email management: I drafted and sent professional email, handled internal and external communication,respond to inquires in a timely manner. •Customer service support: I assisted in responding to customers inquiries about company's product and services. •Research and information gathering: I conducted researched, compiled finding and presented data in an organized manner. •Minute taking: I recorded and organized meeting minutes and ensured that reference materials were available for follow-ups. Project Gallery and work samples Clients pain point My client faced significant scheduling challenges, including constant phone calls, manual scheduling, and a high risk of double bookings. This led to increased stress, decreased efficiency, and limited availability for duties. My approach I implemented a custom scheduling solution using a scheduling platform calendly to streamline his appointment process. Automated Scheduling: Enabled online booking with customizable availability, meeting types, and buffer times. Team Scheduling: Facilitated scheduling with multiple team members and even distribution of appointments across the team. Calendar Integration: Seamlessly integrated with clients Google Calendar, preventing double bookings and ensuring accurate scheduling. Automated Reminders: Implemented automated reminders for both client and his invitees, reducing noshows and improving meeting preparation. Appointment scheduling with Calendly Result * 30% Reduction in Scheduling Stress: Eliminated the need for constant phone calls and manual scheduling, freeing up Pastor E's time for more important tasks. 60% Increase in Efficiency: Streamlined the appointment process, saving valuable time and improving overall productivity. 30% Improvement in Communication: Automated reminders ensured timely preparation and reduced no-shows, improving meeting effectiveness. Work Sample Appointment scheduling with Calendly Calendar management Block out and arranged clients calendar with visual coloring for better understanding of schedule and tackling of urgent task which resulted in 60% productivity Email management Client pain point •Difficulty finding important emails. •Spend 10+ hours weekly sorting and deleting email. •Overloaded inbox with unread emails. •Constant distractions from email notification. Solution •Easy access to important messages. •Organized inbox with clear folders and filters. •Reclaim 10+ hours weekly for strategic tasks. •Automated responses for common inquiries. •Prompt replies to urgent inquiries. •Efficient handling of routine emails •Reduced email backlog •Improved Organization & Workflow •Clutter-Free Inbox. Project management Asana Efficiently managed and executed a project assigned by a client with the use of this tool Project management Trello Successfully Led 6-Week Research Project for Startup Founder. utilizing Trello for task management and progress tracking. Conducted thorough market research, and compiled data for key insight. Result Achieved 80% of target goals, exceeding client expectations for data collection and analysis. Zohobooks • Reduced time spent on manual bookkeeping tasks and increased efficiency by 20%. •Minimized the risk of human error in financial records and improved accuracy by 30%. • Streamlined invoicing and payment processes led to faster cash flow. • Generated comprehensive financial reports to provide valuable insights into the client's financial performance. Client Testimonials Are you ready to reclaim your time? Let’s Work Together TO SEE MORE OF MY WORK, VISIT MY SOCIALS: EMAIL:- LINKEDIN: JOY CHUKWU