Jomarc Bacolod

Click to edit Master title style CS12: Maintaining ASC Health (Customer Support and Inventory Management for VA’ s ) 1 Click to edit Master title style 3 Components of ASC Health 1. Customer Performance Service 2. Policy Compliance 3. Shipping Performance Metrics You Should Pay Attention to Account Health Page Order Defect Rate Va l i d t r a c k i n g r a t e Cancellation Rate On-time delivery rate Late dispatch rate Return Dissatisfaction rate 2 2 Click to edit Master title style What is POA? POA – Plan Of Action A plan of action is a document that outlines what the issue or violation is, how you are going to remedy it, and how you will prevent problems like this from arising in the future. If the submitted POA is good, then Amazon will not suspend the account because the seller showed that he/she understood where the problem areas were and how to address them. 3 3 Click to edit Master title style Product Reviews vs Seller Feedback These are the reviews These are the reviews pertaining to the product pertaining to the seller’s on the listing. FBA Sellers performance. A customer can fulfill their private label leave a review or feedback products usually only care about a seller on the seller’s about their product storefront page. reviews 4 4