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CS12:
Maintaining ASC
Health
(Customer Support and Inventory Management for
VA’ s )
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3 Components of ASC Health
1. Customer Performance
Service
2. Policy Compliance
3. Shipping Performance
Metrics You Should
Pay Attention to
Account Health Page
Order Defect Rate
Va l i d t r a c k i n g r a t e
Cancellation Rate
On-time delivery rate
Late dispatch rate
Return Dissatisfaction rate
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What is POA?
POA – Plan Of Action
A plan of action is a document that outlines what
the issue or violation is, how you are going to
remedy it, and how you will prevent problems like
this from arising in the future. If the submitted POA
is good, then Amazon will not suspend the account
because the seller showed that he/she understood
where the problem areas were and how to address
them.
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Product Reviews vs Seller Feedback
These are the reviews
These are the reviews
pertaining to the product
pertaining to the seller’s
on the listing. FBA Sellers
performance. A customer can
fulfill their private label
leave a review or feedback
products usually only care
about a seller on the seller’s
about their product
storefront page.
reviews
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