Jocel Garcia

Hello, I'm JOCEL GARCIA Customer Service Representative | Social Media Manager | Data Entry | Human Resources | SEO | Virtual Assistant | HIRE ME I have six years of experience in the Business Process Outsourcing (BPO) industry, I have honed my skills in providing exceptional support to U.S.-based clients across various sectors. My expertise lies in delivering top-notch customer service, process optimization, and effective communication, ensuring seamless operations and client satisfaction. In addition to my BPO experience, I have successfully transitioned into an independent contractor role as an HR Onboarding Assistant. This opportunity has allowed me to further develop my proficiency in human resources, focusing on onboarding processes, compliance, and creating a positive experience for new hires. My ability to adapt to diverse roles and responsibilities showcases my versatility and commitment to excellence. Through my journey, I have cultivated a results-driven mindset, a strong work ethic, and a passion for fostering meaningful professional relationships. Whether it’s collaborating with teams or supporting clients, I bring a detail-oriented approach and a proactive attitude to every task. Feel free to explore my portfolio to learn more about my accomplishments, skills, and how I can contribute to your organization’s success. EDUCATION Graduated: 2024 Cebu Institute of Technology-University OBTAINED MY BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN GENERAL BUSINESS MANAGEMENT DIPLOMA What I Gained in Completing My Degree in Business Administration Major in General Business Management Comprehensive Business Knowledge Management and Leadership Skills Analytical and Problem-Solving Skills Practical Experience Communication and Interpersonal Skills Adaptability and Multitasking Global and Ethical Perspective Career Readiness PROFESSIONAL SKILLS Human Resources Administrative task Content Moderator Search Engine Optimization Appointment Setting Outbound Sales Collection Technical Support Customer Service (inbound, outbound, and chat) Calendar Management using Outlook Calendar Social Media Management Light Graphic Designing Light Poster making for Marketing Light Video Editing Light Photography/videography SERVICE OFFERED Administrative Task / Human Resource Customer Service Virtual Assistant SMM/SEO Offering expert Administrative and HR services, including efficient task management, employee onboarding, payroll processing, and compliance support to streamline your operations and enhance workforce productivity. Providing exceptional Customer Service solutions, including inbound, outbound, and email support, to ensure seamless communication, customer satisfaction, and effective issue resolution. Offering professional Virtual Assistant services, including administrative support, scheduling, email management, data entry, and more, to help you stay organized and focused on your priorities. Providing expert SEO and Social Media Management services to boost your online presence, drive organic traffic, and engage your audience through strategic content and targeted campaigns. CERTIFICATES BOOKKEEPING CERTIFICATION Social Media Management / SEO spend 20% clicks 20% impression 20% sales 40% Tiktok Shop Affiliate After just one month, their online shop has experienced a significant surge in traffic and sales. In order to achieve this, we have first produced an enticing film that highlights the items and their functions. By targeting the appropriate audiences and demographics, we are able to reach a larger number of potential customers and boost sales over the course of a month. Social Media Management Search Engine Optimization Microsoft Bing Advertising Based on the provided graph, it is evident that impressions are greater than clicks because the clients' aim is to have their brands and businesses widely recognized. By employing an appropriate bid strategy, continually evaluating and generating new keywords, and adjusting their keywords bid to ensure that their keywords are sufficiently competitive to rank well in the search results. We were able to create this incredible graph by adjusting the advertising time availability to coincide with peak hours, when many potential buyers are looking for their items, and by focusing on the appropriate audiences with demographic targeting. Content Calendar WORK WITH ME --live:.cid.4635c8541ba0b8c4