Joan Bakukosa

EMAIL MANAGEMENT: This activity can be done using Google Docs/Microsoft Word. 1. Email Templates: Create a set of email templates that can be used for the following scenarios. Scenario 1: A customer is unhappy with the service provided by your business and has left a negative review online. They are demanding a refund and compensation for their time and inconvenience. Thank you Mr/Mrs for contacting us, We are sorry for the inconveniences caused and we are willing to give you a refund and compensate for the time wasted. We humbly request you to delete the reviews that you made on our online after the matter has been sorted. We look forward to working with you. Thank you. Scenario 2: A customer is upset with the quality of the product they received from your business and is demanding a refund. They are expressing their dissatisfaction in a rude and aggressive manner. Thank you Mr/Mrs for contacting us, We are sorry for the inconveniences caused and we are glad to inform you that we can do an exchange and give you the product that meets your expectations. However ,if you are not content with that we can give you a refund. We appreciate your continued support. Thank you 2. Email Organization Strategy: Develop an email organization strategy that works best for you. You can create a step-by-step guide that outlines how to manage email, including tips for prioritizing, responding, and archiving messages. ● ● ● ● ● Unsubscribe from promotional and unwanted emails Label emails with Urgent, Pending , Done and move them into folders Archive messages that I would like to use in the future Delete emails that are not needed. Dedicate time to organize emails oftenly