Jhon Mark Fabillar Macaroy

Page 1 My Portfolio JHON MARK MACAROY Virtual Assistant, Customer Support "Your Productivity, My Priority." - ABOUT ME Page 2 Hi, I’m Jhon Mark Macaroy a friendly and reliable Customer Service Virtual Assistant with 1 and half years of BPO experience. During my time working in the BPO industry, I’ve learned how important it is to listen with empathy, stay calm under pressure, and find solutions that actually make a difference for the customer. I’ve supported people from different backgrounds, handled all kinds of inquiries, and made sure each interaction ended on a positive note. Over the years, I’ve built solid skills in communication, organization, and using tools like CRMs and help desk systems. But more than anything, I’ve developed a deep understanding of what great service feels like and I always aim to deliver that with every client I support. As a virtual assistant, I bring not just experience, but a genuine passion for helping others and being part of a team that values trust, quality, and connection. If you're looking for someone who cares about the details, learns fast, and treats your customers like people my own, I’d love the opportunity to work with you. Page 3 EXPERIENCE I worked in the BPO industry for about a year and a half, and during that time, I learned a lot about communication, patience, and how to handle people from all walks of life. My main role was customer service, where I helped clients with their concerns, whether it was answering questions, resolving issues, or guiding them through processes. Throughout my BPO experience, I’ve developed strong communication and customer service skills, with the ability to handle challenging situations calmly and professionally. I’ve learned to multitask and manage my time effectively, especially in high-pressure environments with daily performance targets. I’m also quick to adapt to new processes or tools, and I take pride in solving problems independently while keeping the customer experience at the center of what I do. Page 5 Customer service Inquiry management: Handle customer questions and provide prompt responses. Complaint resolution: Address and resolve customer complaints. Customer relation: Build and maintain positive relationship with customers. Administrative Support Calendar and Email Management: Organize your schedule and inbox, manage appointments and draft responses. Appointment Scheduling: Coordinate meetings and set up appointments efficiently. Document Preparation: Create, edit and organize professional documents and reports. Data Entry: Maintain accurate and up-to-date databases. 5 CORE VALUES Page 6 "Excellence is not an act, but a habit. As a VA, it's the little things done consistently that create big results." KEY ELEMENTS OF A SUCCESSFUL VIRTUAL ASSISTANT Reliability Integrity Proactivity Adaptability Excellent Communication 6 Why choose me? Page 7 Good Communicator I know how to express myself clearly and listen actively. Whether I’m explaining something to a customer or collaborating with a teammate, I focus on making sure everyone is on the same page Organized I like to stay on top of my tasks and make sure nothing falls through the cracks. Whether I’m managing calls, logging information, or juggling multiple responsibilities Detail-Oriented I pay close attention to the small things because they often make the biggest difference whether it's making sure customer information is entered correctly or double-checking the steps of a process. I’ve learned that accuracy builds trust, and I take pride in getting things right the first time. Eager to Learn I genuinely enjoy learning new things and finding ways to improve. I don’t see feedback as criticism — I see it as a chance to grow. Whether it’s picking up a new tool, adjusting to new policies, or just finding a better way to do something, I stay curious and open to change. Page 8 Let’s connect! THANK YOU-