Jess Stoddard Williams

Totals including Admin Jess + Admin Ticket Volume Last 30 Days 150 102 29 25 Admin - Jess Stoddard-Williams Group by 14 7- 07 25 -0 25 -0 7- 30 20 20 25 25 -0 -0 6- 6- - 27 24 20 11 0 20 50 23 Task Count 32 100 Jess Stoddard-Williams Closed by Jess + Admin KB Volume Last 30 Days 25 21 Knowledge Count 20 15 10 5 3 1 1 - - - - Jess + Admin Ticket Volume Last Quarter 1000 115 761 Task Count 750 500 250 73 102 136 23 16 Apr/2025 May/2025 0 June/2025 Admin - Jess Stoddard-Williams Group by July/2025 Jess Stoddard-Williams Closed by SysAdmin - Last Quarter Jess Avg. Time to Closure 1 Day 13 Hours 40 Minutes Jess + Admin KB Volume Last Quarter 40 34 Knowledge Count 30 20 10 4 3 0 May/2025 June/2025 July/2025 Jess + Admin Ticket Volume Last Year 1000 115 500 136 76 Group by Jess Stoddard-Williams Closed by 5 5 02 M ay /2 5 02 Ap r/ 2 M ar /2 02 5 5 Ja n /2 Fe b/ 2 02 02 5 4 02 /2 D ec 4 be N ov em O ct /2 r/ 2 02 02 4 4 02 Se pt em be r/ 2 20 t/ us Au g y/ 2 02 4 24 0 Admin - Jess Stoddard-Williams 102 16 02 91 81 y/ 2 84 Ju l 175 111 25 54 113 20 102 111 e/ 139 Ju n 196 Ju l Task Count 761 SysAdmin - Last Year Jess Avg. Time to Closure 2 Days 22 Hours 6 Minutes Jess + Admin KB Volume Last Year 40 34 22 20 14 11 9 10 10 8 7 6 3 1 2 5 Ju l y/ 2 02 25 20 e/ Ju n M ay /2 02 5 5 02 Ap r/ 2 5 02 M ar /2 Fe b/ 2 02 5 5 02 /2 Ja n 02 /2 D ec r/ 2 be N ov em 4 4 02 4 02 /2 O ct r/ 2 be Se pt em us t/ 20 02 4 24 0 Au g Knowledge Count 30 Totals Jess Only ServiceNow Requests Assigned to Jess - Quarterly 15 Requested Item Count 13 14 10 6 5 2 1 4 3 1 0 Apr/2025 May/2025 ServiceNow Modification Request June/2025 July/2025 ServiceNow System Administration Support Tasks Updated by Jess - Quarterly 150 125 120 103 Task Count 100 99 79 75 50 25 0 Apr/2025 May/2025 June/2025 July/2025 Jess Ticket Volume Last 30 Days (not counting Admin) 40 30 Task Count 32 29 27 24 20 11 10 Group by 14 07 25 20 25 20 -0 -0 7- 7- - 20 20 25 25 -0 -0 6- 6- 23 16 0 -- None -- Jess Ticket Volume Last Quarter (not counting Admin) 150 136 115 Task Count 100 73 50 23 0 Apr/2025 May/2025 Group by June/2025 -- None -- July/2025 Group by -- None -y/ 2 02 5 25 136 Ju l 20 139 e/ 5 25 5 02 20 y/ 2 e/ Ju l Ju n 02 136 Ju n 5 91 02 M ay /2 5 150 M ay /2 81 5 111 02 02 5 91 Ap r/ 2 84 5 Ap r/ 2 02 81 02 5 M ar /2 5 5 02 02 Fe b/ 2 /2 4 4 111 M ar /2 02 69 Fe b/ 2 5 54 02 Group by /2 4 Ja n 02 02 4 84 Ja n 02 4 102 /2 02 /2 r/ 2 02 69 D ec r/ 2 200 be be /2 D ec N ov em O ct 100 N ov em 4 4 02 02 /2 r/ 2 24 150 O ct be 20 4 100 Se pt em t/ 02 50 us y/ 2 Task Count 200 Au g Ju l Task Count Jess Ticket Volume FY25 250 196 115 76 73 50 0 -- None -- Jess Ticket Volume Last Year (not counting Admin) 250 196 115 76 73 0 Functional Testing and UAT UAT Coordination by Jess - Quarterly 20 17 15 Task Count 15 10 8 6 5 0 Apr/2025 May/2025 June/2025 July/2025 Jess PVT Tasks - Quarterly 6 5 5 4 Task Count 4 3 5 3 2 1 0 Apr/2025 May/2025 June/2025 July/2025 Defects and Enhancements opened by Jess - Quarterly 15 14 11 Task Count 10 8 7 6 5 4 3 2 0 Apr/2025 May/2025 Defect June/2025 Enhancement July/2025 CMDB Tasks Jess CMDB Tasks - Quarterly 5 Requested Item Count 4 3 3 3 Apr/2025 May/2025 4 4 June/2025 July/2025 2 1 0 Duplicate Tasks Remediated by Jess 20 Remediate Duplicate Task Count 17 15 9 10 5 5 0 Apr/2025 May/2025 June/2025 ITSM Tasks Jess Incident Tasks - Quarterly 20 19 15 Incident Task Count 15 9 10 10 5 0 Apr/2025 May/2025 June/2025 July/2025 Jess Changes Approved - Quarterly Change Approval History Count 40 37 30 24 20 20 12 10 0 Apr/2025 May/2025 June/2025 July/2025 Jess Changes Created - Quarterly Change Request Count 3 2 2 2 May/2025 June/2025 1 0