Jennyfer Magallones

Jennyfer Magallones PORTFOLIO PORTFOLIO introducing ABOUT ME I am an enthusiastic and dedicated professional with a strong background in billing and customer service support within the BPO industry. With over 10 years of experience, I have honed my skills in effective communication, problem-solving, and customer relations. I am an inspiring virtual assistant, my experience has equipped me with the adaptability and organizational skills necessary to excel in this position. I am excited to leverage my expertise to provide exceptional support and contribute to your team’s success. Jennyfer Magallones Effective Communication My background in customer service has equipped me with strong verbal and written communication skills. I excel at managing client interactions, responding to inquiries, and collaborating with team members remotely. personal SKILLS Organizational Skills In my experience in billing and support, I’ve developed a keen ability to keep track of various tasks and details. I pride myself on maintaining organized records, prioritizing responsibilities, and ensuring that projects run smoothly and efficiently. Video editing and content creation As a hobby, I create content for social media and edit fan accounts. This experience has enhanced my creativity and attention to detail, allowing me to engage effectively with audiences and produce visually appealing content. I am proficient in using Excel, Outlook and Word. which allows me to efficiently manage tasks, organize information, and communicate effectively . 2008 - 2011 High school EDUCATION San Jose National Highschool 2011 - 2013 Business Management major in Marketing University of Rizal System work EXPERIENCE TEAM LEADER / Supervisor ( CONCENTRIX ) 2014 - 2024 Roles: I started as a customer service representative. Resolving billing concerns over the phone. Then promoted as a Team Leader / Supervisor . Responsible in motivating and coaching agents. Audit calls and identify opportunities to come up with an action plan that will help the team . Send reports to my manager like call trends and week and week performance. Edit timecard for payroll. Sample work REPORTS HERE ARE SOME OF REPORTS I DO. On the sample report. I am showing the week on week performance of the site. I also include the performance of each tenure. After creating this kind of report. I will also listen to those calls and identify what’s the reason why a certain tenure is not passing or what causes the result to dip. Personal PROJECTS Social Media Creator As a hobby, I own a social media account . This is a fan account which includes videos I personally edited. 5170 followers 810.5K LIKES Over 3 million views Managing a social media account has allowed me to hone my skills in content creation, effective communication, and staying current with trends. Sales Affiliate 5299 Followers 97K likes Over 2million views My experience in sales affiliate has given me insights into sales strategies and audience engagement. THANKS FOR WATCHING I am excited to be part of your team. CONTACT INFO: +63 --