Jaymarl R. Padreganda

Jaymarl R. Padreganda Updated Mobile No.:- E-mail address:- Curriculum Vitae Timeframe March 2015-August 2015 November 2014February 2015 Company Convergys 24/7 Inc. Role Provider Services Representative Technical Support Representative Tasks Provide healthcare benefits to providers (clinics, hospitals, etc.) as per the patient’s policy Explain to providers the adjudication (how a claim was processed) of a claim Send claims for review as needed Transfer misrouted calls to the correct department Provide the patient’s account details/info. to inquiring providers as needed Troubleshoot internet connectivity issues for both wired and wireless connections Answer customers’ queries regarding the features and benefits of their postpaid internet plan Transfer misrouted calls to the correct department Set appointments for engineers to be dispatched to the customer site for internet connectivity issues that cannot be fixed over the phone October 2013-June 2014 Cognizant Customer Service Representative May 2013-August 2013 Lexmark Reports Specialist Pitch for service upgrade (upsell) when appropriate Answer queries from policy holders or their agents regarding their life insurance policies Transfer misrouted calls to the correct department Participate in mandatory process-related trainings Provide insights/feedback on current work processes Perform other tasks that management may assign from time to time Create monthly reports in the form of Powerpoint Presentations, in order to present to the client and demonstrate savings by availing of the company’s managed print services Extract raw data from different databases and utilize such data for the creation of monthly reports Coordinate with colleagues/teammates on distribution/assignment of tasks, clarifications on tasks, and other issues that are relevant to the accomplishment of monthly reports Attend team meetings and provide insights/feedback on work processes and February 2008-February 2013 Accenture Varied roles: *Reports Analyst *Order Management Representative *Program Control Services Senior Analyst *Fraud and Revenue Protection Analyst *Customer Service Admin. Representative *Customer Service RepresentativeOutbound and Inbound systems Perform ad hoc and miscellaneous tasks that management may assign from time to time Create and maintain operational reports (Agent Scorecard, Daily Dashboard, Attendance Report, etc.) and furnish management said reports to aid them in assessing agent performance and formulating operational decisions Analyze gathered data and provide insights to the management as needed Collaborate with other departments such as Quality Assurance and Operational Excellence on identifying areas of improvement in work processes and how to address them Clarify with operations team certain data that may be erroneous or are incomplete, and correct/clean/filter/scrub such data Perform ad hoc and miscellaneous tasks that managers may assign from time to time