Jason Clarke

JOHN DOE Charlotte, NC • - •- BRANCH OPERATIONS MANAGER Team Leadership | Operational Efficiency | Customer Satisfaction Decisive and proactive Branch Operations Manager offering 5 years of expertise in the Commercial HVAC industry. Skilled at managing and coordinating the activities of service and installation teams, with a strong ability to read blueprints, prepare estimates, and maintain rigorous safety protocols. Adept at developing and implementing strategies for cost reduction and program improvement while enhancing inventory management and customer satisfaction. Proven leadership and communication skills, with a commitment to employee retention, team motivation, and efficient branch performance. Proficient in using advanced computer programs to streamline operations and achieve organizational goals. Leadership Skills | Strategic Planning | Client Relationship Management | Blueprint Interpretation| Team Leadership | Organizational Skills | Computer Proficiency | Troubleshooting Expertise | Clean Driving Record | Effective Communication | Materials Management | Attention to Detail | Mechanical Skills | Electrical Skills | Tool Proficiency | Critical Thinking | Time Management | Heavy Machinery Handling | Willingness to Learn | Team Collaboration | Safety Compliance | Adaptability | HVACR Training | Working at Heights | Physical Strength CAREER HIGHLIGHTS Hvac Technician August 2022 – Present Lennox International, NAS | Lafeyette, LA • Reads and interprets reports, correspondence, proposals, and blueprints, increasing accuracy by 20%. • Provides tech support in diagnosing commercial HVAC equipment, resolving 95% of issues on first contact. • Prepares estimates, proposals, and reviews performance data, boosting productivity by 15%. • Requisitions and maintains inventory of tools, equipment, and materials, reducing shortages by 25%. • Studies production schedules and estimates labor requirements, reducing labor costs by 10%. • Directs employees in dismantling, assembling, and installing equipment, completing 100+ projects annually. • Communicates company policies clearly to employees, resulting in a 30% decrease in policy violations. • Inspects work areas, monitors tools, and provides safety training, reducing accidents by 40%. • Ensures proper procedures for reporting and managing accidents, improving reporting compliance to 100%. • Interprets specifications, blueprints, and assigns job duties to employees, increasing task efficiency by 25%. • Adjusts work procedures to meet production schedules effectively, reducing delays by 20%. • Recommends improvements in production methods, equipment, and processes, increasing efficiency by 15%. • Analyzes and resolves work problems, assisting employees in finding solutions, improving resolution rates by 50%. • Motivates employees to achieve performance goals, resulting in a 20% increase in goal attainment. • Supervises 4-10 employees, handling all supervisory responsibilities, achieving a 95% employee retention rate. JOHN DOE PAGE 2 Customer Service Associate September 2018 – August 2022 Lowes Home Improvement | Charlotte, NC • Uses a variety of computer programs daily to complete work, managing over 50 transactions per day with 95% accuracy in data entry. • Operates power equipment safely according to policy, maintaining a 100% safety record over 5 years. • Assists customers by providing excellent customer service, achieving a 4.8/5.0 customer satisfaction rating. • Handles heavy and bulky items on a routine basis, managing up to 100+ items daily and reducing damage incidents by 20%. • Assists in keeping track of product to help prevent shrink, implementing inventory controls that reduced product shrinkage by 15%. • Trained new associates, leading to a 25% reduction in training time and increasing new hire effectiveness. Sales Specialist – Millwork February 2018 – September 2018 Lowes Home Improvement | Charlotte, NC • Completed and filed documentation to finalize sales, achieving a 10% increase in completed sales documentation accuracy. • Built and maintained relationships with customers, increasing repeat customer visits by 15%. • Prevented loss using awareness and integrity, resulting in a 10% reduction in inventory shrinkage. • Balanced needs of multiple customers, effectively managing up to 10 customer requests simultaneously with a 98% satisfaction rate. Service Manager Inside & Outside Garden September 2017 – February 2018 Lowes Home Improvement | Charlotte, NC • Addressed customer service inquiries and resolved complaints, achieving a 30% reduction in customer complaints. • Directed and supervised a staff of 16, increasing team productivity by 20% through effective management and training. • Trained staff, resulting in a 15% improvement in staff performance and a 10% increase in department sales. • Monitored department for safety issues, reducing safety incidents by 25% through proactive inspections and safety training. Customer Service Associate February 2017 – September 2017 Lowes Home Improvement | Charlotte, NC • Participated in retraining of floor staff on top stock procedures, leading to a 20% improvement in stock management efficiency. • Developed a process to decrease time and shrink, which led to a 12% reduction in operational costs. • Worked with Habitat for Humanity to develop a class in-store, resulting in a successful community outreach program with 50+ participants. JOHN DOE PAGE 3 Department Manager Outdoor Lawn and Garden February 2016 – February 2017 Lowes Home Improvement | Charlotte, NC • Built relationships with customers, increasing customer retention by 18% through exceptional service. • Directed and supervised staff, improving team efficiency by 22% and increasing department sales by 15%. • Provided excellent customer service, maintaining a customer satisfaction score of 4.7/5.0. • Focused on safety within the department, leading to a 20% decrease in safety incidents. Customer Service/Sales Specialist January 2014 – February 2016 Lowes Home Improvement | Charlotte, NC • Resolved customer issues while adhering to company policies, leading to a 10% increase in positive customer feedback. • Communicated with customers and employees via various channels, achieving a 95% resolution rate for customer issues. • Provided detailed information on products and services, resulting in a 15% increase in product upsells. • Collaborated with coworkers and managers to resolve high-level issues, contributing to a 12% increase in team efficiency. Satellite Technician May 2013 – January 2014 MasTec Network Solutions | Charlotte, NC • Oversaw the setup of new users and relocation, completing over 100 setups and relocations with a 98% customer satisfaction rate. • Read blueprints and schematics to properly place equipment, reducing installation errors by 15%. • Designed cable layouts and ran cables, meeting all production work orders on time 100% of the time. • Installed and configured new devices and system components, contributing to a 10% increase in service efficiency. Satellite Technician April 2012 – May 2013 Up Dish Services | Tullahoma, TN • Resolved issues from user-generated trouble tickets, achieving a 90% first-call resolution rate. • Installed and configured new devices and components, completing 50+ installations per month with a 95% success rate. • Maintained high levels of customer service by responding to all satellite system requests, leading to a 15% increase in positive feedback. • Documented work according to policy, ensuring 100% compliance with documentation standards. Construction Supervisor June 1996 – April 2012 MB Haynes Corporation | Asheville, NC • Reviewed project blueprints to make job decisions, resulting in on-time project completion 95% of the time. • • • • • • Calculated materials and labor needs to complete jobs on time and within budget, managing projects with a 10% reduction in costs. Assessed team members' abilities and assigned tasks, improving team performance by 20%. Maintained a safety protocol for equipment and material handling, resulting in a 30% decrease in workplace accidents. Mentored junior team members, helping 15+ juniors advance their careers in construction. Worked with mechanical, electrical, and plumbing materials, effectively managing commercial construction projects with a 100% safety record. Utilized welding skills regularly, completing 200+ welding tasks with precision and quality. EDUCATION HVAC Installation and Repair | EPA 608 Universal – 2022 North American Technician Excellence (NATE) | Arlington, VA NATE ID- HVAC Installation and Repair | CORE – 2022 North American Technician Excellence (NATE) | Arlington, VA HVACR Technician | Career Diploma – 2021 Penn Foster College | Scottsdale, AZ Loss Prevention Qualified (LPQ) Loss Prevention Foundations | Matthews, NC Welding Diploma Haywood Community College | Clyde, NC High School – 1996 Enka High School | Candler, NC