Jason Clarke

JOHN DOE Diego Martin, POS | - |- ACCOUNTANT | RECONCILIATION AUDIT ACCOUNTANT OPTIMIZING ACCOUNTING & AUDIT OPERATIONS | DRIVING REGULATORY COMPLIANCE FOR CLIENTS Seasoned Reconciliation Accountant leader with 10 years of multi-sector expertise. Currently an International Visa Settlement Officer at Republic Bank, adept at managing data entry, bookkeeping, and accounts payable/receivable. Proven record in financial management, budgeting, and cross-departmental collaboration. Versatile and experienced in diverse roles, driving efficiency and accuracy in all financial operations remotely. Regulatory Compliance | General Ledger | Accounts Reconciliation | Reporting | Financial Statements | Investigative | Loss Mitigation | Managing of Internal and External Accounts | Account and Financial Presentations | Settlement of International and Inter-regional based transactions CAREER HIGHLIGHTS Republic Financial Holdings Limited – Endeavour, Chaguanas | 02/2015 – Present ACCOUNTS SETTLEMENT OFFICER Investigate, analyze, and present all regional Visa credit and debit card transactions, ensuring accuracy in ABM fees and service charges. Reconcile disputed and rejected transactions daily, achieving a 70% error reduction. Drive efficiency by managing inter-departmental collaborations, enhancing regulatory compliance, and optimizing financial operations. • Coordinated customer care, improving satisfaction ratings by 30%. • Achieved a 20% increase in sales as a proactive sales representative. • Expanded customer outreach efforts, growing client base by 15%. • Boosted loan sales by 25% through targeted marketing strategies. • Held virtual meetings with Visa and Mastercard executives, enhancing inter-regional collaboration. • Maintained a low error rate of less than 2% on the Visa Customer International and Local Platform across 12 countries. • Processed customer accounts, reducing outstanding payments to merchants by 40%. • Managed merchant transaction reversals, improving processing time by 50%. • Acted as arbitrator for fraudulent transaction re-presentment, successfully resolving 95% of disputes. • Implemented efficient dispute settlement processes, cutting resolution time by 60%. G4S Secure Solutions |- CUSTOMER CARE REPRESENTATIVE • Provided exceptional customer service, addressing inquiries and resolving issues efficiently. • Improved customer satisfaction scores by 15% through proactive support and follow-ups. • Managed and maintained accurate customer records, enhancing data integrity. • Collaborated with security teams to address client concerns and ensure service quality. Club De Vegas |- ASSISTANT OPERATIONS MANAGER • Assisted in daily management and operational procedures of the casino. • Served as first alert to potential threats, enhancing security measures. • Secured high-value assets, reducing liability risks by 20%. JOHN DOE | - |- PAGE 2 • Delivered presentations on behalf of the Operations Manager, enhancing planning and organizational skills. • Trained in precision and memory, ensuring accurate monitoring and reporting. TSTT- Telecommunication Services of Trinidad and Tobago |- CUSTOMER CARE COORDINATOR • Represented the company in customer service, enhancing brand reputation. • Supervised and maintained four systems to ensure smooth business operations. • Managed stock inventory and funding, ensuring efficient resource allocation. • Resolved regular and irregular customer problems, improving service reliability. • Enhanced analytical, research, and investigative skills, contributing to operational efficiency. EDUCATION & PROFESSIONAL QUALIFICATIONS St Margaret’s Boys’ Anglican |- Mathematics, Language Arts, Comprehension Belmont Boys’ Secondary |- Math, English, Integrated Science, Social Studies, Principles of Business East Mucurapo Secondary |- Diplomas in Sociology, Economics, Communication Studies Caribbean Studies and Management of Business Basic Spanish Language Website Programming and Design (HTML & CSS) TECHNOLOGY Euronet 4.5 Software | Tech Lead Management (TLM) | Customer Relations Management (CRM) | Microsoft & Excel Proficiency | Outlook | OneDrive | Google Cloud | Phoenix Account Processing