Jason Clarke

JOHN DOE Richland, WA •- •-Offering over 15 years of experience in operations and enterprise technology management, with a strong focus on strategic AI implementation and managed IT services. Proven leader with P&L responsibility, skilled in overseeing NOC, SOC, and service desk operations, ensuring high-quality delivery and excellent client experiences. Adept at building client relationships, managing project scopes, and driving efficiency in service delivery. Committed to fostering team accomplishments, maintaining low attrition rates, and aligning initiatives with organizational goals. TECHNICAL TOOL KIT • AWS | Azure (Full Stack) | Windows Server | Microsoft Windows | macOS Server | OS X | Linux Environments • IBM Maximo | IBM WebSphere | Maintenance Connect | EPIC | Stanley MobileView Products | SharePoint 2010/2013/2016/2019 | Remedy | ESP | OpenText | Cognos | Crystal Reports | VMware Horizon | Manhattan Caretaker | Ventyx | Rauland Responder5 | ServiceNow | Nuvolo • VMWare Virtual Servers | Microsoft Azure | Cisco Networking/Telephones | Exchange Server | SQL Server • SQL | HTML | CSS | JavaScript | Python | XML PROFESSIONAL EXPERIENCE Providence March 2022 – Present Enterprise Program Manager – Enterprise Clinical Technology Services Directed technology initiatives for 54 hospitals, establishing unified service models and overseeing 480,000 assets. Spearheaded cybersecurity programs and system integration, enhancing operational visibility and supporting 300,000 users (about half the population of Wyoming) with scalable AI solutions for robust IT delivery. • Developed and deployed artificial intelligence (AI) LLM models to produce outputs to improve processes, eliminate human error and transform data quickly while ensuring accuracy. • Successfully consolidated all CMMS platforms into an enterprise platform to give a singular platform to manage assets and field maintenance activities for clinical technology. • Directed and managed a 24x7 Network Operations Center (NOC) and Security Operations Center (SOC), ensuring all incidents were resolved within the established SLAs, resulting in a 98% customer satisfaction rate. • Acted as the primary escalation point for critical client issues, collaborating with third-party vendors to expedite resolutions and maintain strong client relationships. • Oversaw the development and implementation of project management methodologies and tools to improve project delivery timelines and ensure adherence to scope, budget, and quality standards. • Led business development initiatives, including pre-sales activities, client qualification, project scoping, and pricing strategies, contributing to a 15% increase in new business acquisition. • Implemented value billing practices and optimized service delivery processes, which increased operational efficiency by 20% and improved profit margins. • Regularly reported on project status, business metrics, and key performance indicators (KPIs) to senior management, providing actionable insights for strategic decision-making. Providence February 2018 – March 2022 Region Analyst / Facility Enterprise Architecture – Real Estate Strategy & Operations Led workflow and patient care improvements, managing critical system transformations and budget allocations. Engineered tech solutions and lifecycle management, ensuring 100% uptime. Enhanced organizational growth, efficiency, and vendor partnerships through Agile practices and strategic initiatives. • Yielded savings worth $220K, per site, by negotiating 30% decrease in vendor service agreements rates and implementing strategies promoting critical systems training and end-user awareness. • Partnered with regional leaders to mobilize hospitals’ COVID-19 response. Mission Support Alliance LLC – US Department of Energy, Richland, WA October 2013 – February 2018 Supervisory Specialist, Systems Enterprise Architecture Instituted change management initiatives, serving as CMMS SME and managing enterprise Windows and Linux environments. Engineered tech solutions, ensured regulatory compliance, and conducted root cause analyses to drive process improvements and project quality. • Controlled coordination of activities/programs at DOE Hanford Site, including integration of information systems, site supervision, development and deployment of programs, procurement and evaluation, and security management. • Improved workflow and infrastructure by leading EAM/CMMS implementation and modernization efforts systems to manage maintenance, response, assets and equipment. • Reduced operational costs by creating and implementing maintenance management programs to periodically conduct preventative maintenance on critical infrastructures, thereby negating operational disruptions and improving reliability. OBV LLC, Richland, WA April 2012 – April 2013 Project Manager Monitored team performance, resolved project and HR issues, and improved QA programs. Acted as liaison between senior management and teams, ensuring compliance with health and safety standards. Supervised operations, suspending work for safety compliance when needed. • Overhauled safety and quality programs to introduce enhanced procedures supporting business objectives. • Spearheaded coordination and completion of projects to ensure expeditious delivery of project deliverables, while maintaining standard of quality. Babcock Service, INC, Kennewick, WA April 2011 – April 2012 Business Operations Consultant Monitored daily operations, enhanced efficiency through process reviews, and audited QA programs and financial records. Secured contracts with government agencies, including DoD, DoE, GSA, and NASA, through collaboration with sub-tier companies. • Lead successful development and implementation of standardized NQA-1 QA programs and documents. • Boosted organization-wide efficiency by 70%, by designing and instituting productivity tools, such as project/workflow management systems. EDUCATION & CERTIFICATIONS High School Diploma, Richland High School Certified ScrumMaster, Scrum Alliance Google Project Management Certificate, Google Lean Six Sigma Green Belt – HAMMER Federal Training Center Standards for General Industry – 521, University of Washington Standards for Construction Industry – 510, University of Washington Richland, WA- - ADDITIONAL EXPERIENCE Project Manager, OBV, LLC, Richland, WA Marketing Director – East, Seattle Financial, Tri-Cities, WA Production Assistant, KNDU-TV, Kennewick, WA -