Jason Clarke

JOHN DOE Brusly, LA | - | - OPERATIONS MANAGER AT AMAZON QUALIFICATIONS PROFILE Dedicated Amazon Shipping Clerk/Process Assistant. Accomplished 20% on-time dock improvement, 15% shipping error reduction, and 25% associate satisfaction increase. Skilled in data-driven decisions and productivity enhancement. • Leadership & Team Development: ✓ Successfully led and developed a team of associates, fostering a culture of safety, quality, and performance excellence. ✓ Motivated teams during shifts, consistently maintaining high levels of safety, quality, and attendance. • Project Management & Productivity Enhancement: ✓ Led large-scope projects with site and regional impact, achieving forecasted productivity requirements. ✓ Built and executed productivity plans, partnering with cross-functional leaders to load balance and ensure customer delivery promises. • Analytical Problem-Solving & Continuous Improvement: ✓ Implemented new shipping company software, resulting in a 20% improvement in on-time dock performance. ✓ Contributed to a 15% reduction in shipping errors through continuous tracking, reporting, and feedback. ✓ Demonstrated proficiency in Lean process, Kaizen, and Six Sigma methodologies to drive process improvements. AREAS OF EXPERTISE Leadership and Team Development | Logistics Coordination | Data-driven Decision-Making Process Optimization | Safety Protocols and Compliance | Quality Assurance | Customer Service Excellence | Project Management | Collaboration and Cross-Functional Communication | Productivity Plans and Forecasting | Adaptability and Flexibility PROFESSIONAL EXPERIENCE AMAZON, INC., Port Allen, LA Shipping Clerk L4 2023 – Present • Situation: ✓ Faced with a decline in on-time dock performance and shipping errors. • Task: ✓ Responsible for coordinating trailers, troubleshooting shipping problems, and maximizing trailer utilization. • Action: ✓ Implemented new shipping company software, resulting in a 20% improvement in on-time dock performance. 1|Page ✓ Coordinated with transportation teams, leading to a significant reduction of 15% in shipping errors. ✓ Conducted team-building workshops, contributing to a 25% increase in associate satisfaction. • Result: ✓ Maximized trailer utilization, effectively controlling transportation costs. ✓ Enhanced overall area performance and associated satisfaction through continuous tracking, reporting, and feedback. BRIDGEWATER REALTY LLC, Baton Rouge, LA Real Estate Broker February 2022 – Current • Situation: ✓ Faced with the need to advise and represent clients effectively in real estate transactions. • Task: ✓ Guided financial and legal aspects, negotiated purchase agreements, and presented market analyses. • Action: ✓ Advised and represented clients, negotiating deals that resulted in an average cost savings of 10% for clients. ✓ Implemented consultation strategies, leading to a 15% increase in successful transactions. ✓ Navigated complex transactions, achieving a 30% improvement in closing timelines. • Result: ✓ Contributed to the financial success of clients by achieving their real estate goals. ✓ Established a reputation for saving clients' money and facilitating successful real estate transactions. KELLER WILLIAMS REALTY, Baton Rouge, LA Real Estate Coach January 2020 – February 2022 • Situation: ✓ Faced with the challenge of guiding new real estate agents to successfully navigate their first transactions. • Task: ✓ Responsible for teaching, guiding, and educating new agents on real estate processes and transactions. • Action: ✓ Developed and implemented a comprehensive training program, resulting in a 20% increase in new agents' confidence. ✓ Conducted regular coaching sessions, contributing to a 25% increase in successful first transactions. ✓ Increased the volume of experienced agents by 15%, boosting the overall income for the company. • Result: ✓ Successfully enabled new agents to confidently handle their first real estate transactions. ✓ Enhanced the company's reputation for supporting and nurturing the growth of its agents. 2|Page ✓ Contributed to an increase in the overall income of the company through the development of successful agents. OCHSNER MEDICAL CENTER, Baton Rouge, LA Medical Assistant I January 2012 – August 2016 • Situation: ✓ Faced with the responsibility of ensuring smooth clinic workflow while adhering to HIPAA guidelines. • Task: ✓ Supported patients and providers throughout the patient visit, including preparing exam rooms and assisting in-office surgical procedures. • Action: ✓ Implemented efficient clinic workflow processes, resulting in a 20% reduction in patient waiting times. ✓ Provided support to patients and healthcare providers, maintaining a high level of professionalism. ✓ Demonstrated expertise in assisting with office surgical procedures, ensuring accurate documentation of office visits and phone notes. • Result: ✓ Contributed to a well-organized clinic workflow, leading to positive patient experiences. ✓ Facilitated effective patient care, leading to improved health outcomes. ✓ Maintained compliance with HIPAA guidelines, ensuring patient confidentiality. TARGET SUPER CENTER, Baton Rouge, LA Customer Service Desk Associate September 2005 – January 2010 • Situation: ✓ Faced with the daily responsibility of resolving customer needs and maintaining a positive customer experience. • Task: ✓ Handled various customer inquiries, including credit applications, payments, returns, and exchanges. • Action: ✓ Greeted customers with a positive attitude, resulting in a 15% increase in customer satisfaction. ✓ Efficiently processed credit applications and payments, meeting daily goals consistently. ✓ Created a welcoming and friendly work environment for customers and coworkers. • Result: ✓ Successfully met daily goals for credit applications, contributing to the company's financial objectives. ✓ Established a reputation for providing excellent customer service and maintaining a clean and friendly work environment. EDUCATION LOUISIANA STATE UNIVERSITY OF ALEXANDRIA 3|Page Bachelor of Applied Arts and Science Degree Current – Expected May 2025 PHOENIX UNIVERSITY Associate of Arts Degree, Graduated September 2023 BOB BROOKS, Online Licensed Real Estate Broker, 2016 FORTIS COLLEGE, Baton Rouge, LA Certified Medical Assistant, January 2012 BROADMOOR HIGH, Baton Rouge, LA High School Diploma, May 2005 CERTIFICATIONS & LICENSES Microsoft Office Certificate Google IT Certificate Real Estate Broker License Real Estate Agent License Certified Medical Assistant License TECHNICAL ACUMEN • • • • • • • Amazon WorkDocs Microsoft Office Suite Lean Process, Kaizen, and Six Sigma Tools Real Estate Software-MLS platforms Google Workspace Electronic Health Records (EHR) Systems Amazon Internal Systems 4|Page