Jareth Jeff Banadero

 69 SLAM’S OFFICIAL SHOP HANDBOOK Introduction This manual has been designed to familiarize 69 SLAM THAILAND’s employees with our policies, procedures, work guidelines and benefits. The contents of this handbook, however, constitute only a summary of the shop procedures as well as daily activities inside the shop that 69 Slam is implementing, employee benefits, personnel policies, and employment regulations. 69 SLAM THAILAND management reserves the right at any time to add, change, delete or modify policies, benefits, wages, and all other working conditions. CONTACT INFORMATIONS Shop Address Branch Tel YAOWARAT 70 Yaowarad Rd. T.Taladyai A.Muang Phuket 83000 HO- KARON 88 Karon Beach Rd. T.Karon A.Muang Phuket - LAGUNA 158 Baan Don Cherngtaley Rd. T.Cherngtaley A.Talang Phuket - PATONG 1 148 Taveewong Rd. T.Patong A.Kathu Phuket - PATONG 2 189/23 Rat-U-Thit Songroi Pi Rg. T.Patong A.Kathu Phuket - MANAGEMENT NAME POSITION CONTACT DETAIL K. Ben Gale “Big Kahuna” Director CP #- e-mail:-K. Sukitja Taraporn “Boo” Director CP #- e-mail:-K’ Piyapat Intayarak “Preaw”  Chief Financial Controller CP #- e-mail:-K’ Jareth Jeff U. Banadero “Jah” Quality Control Manager CP #- e-mail:- K’ Oh Andaman “OH” Field Service Engineer CP# e-mail: BACK OFFICE NAME POSITION CONTACT DETAIL K’ Saranya Chirapattanasakun “ Dada” Accountant CP #- e-mail:-K’ Yosita Aronsopit “Yo” Admin CP#- e-mail:-K’ Passorn Kobkoy “Zunnah” Admin Cp#- e-mail- SHOP MANAGERS NAME POSITION CONTACT DETAIL K’ Pawarisa Lasr Makapun “Rung” Manager Karon CP#- e-mail:-K’ Supawanee Yenchum “Link” Manager Laguna CP#- e-mail:-K’ Wanisa Pornjarern “Zaza” Manager Phi-phi Cp#- e-mail:-K’ Amphika Tongsiri “Nueng’ Manager Patong 1 CP #- e-mail:-K’ Sabaithong Ounprom “Patty” Manager Patong 2 CP#- e-mail:- ______________________________________________ SHOP INFORMATION ______________________________________________ 69 SLAM PERTINENT REPORTS AND DOCUMENTS The company implements some activities needed to be done in each of the shop. Part of these important activities is accomplishments of different reports need to settle in order that the business keeps running. 1. New collection/Order for Goods Received When our new collection or new order arrive, all POS have to count quantity as per packing list if any missing or over from Packing list Shop Manager must to report to K. Ben , K Poo and office staff After QTY are count Shop Manager must to receive all items and quantity count to systems , make sure all qty and value are correct and send Receiving stock documents to K. Ben , K Poo and the managements to be confirmed that all items are in systems and ready to sale Note: If any items are not available or you cannot find in the system, please refer to the in-charge person. Below is the Process of making Goods Received: GOODS RECEIVED 1. Go to WEoffice 2. Click “Document” 3. Good Received (Warehouse) 4. Click “New” 5. Click button in “Received from*” 6. Select where the product came from e.g. Phi-phi, Karon, Outlet, Patong, Patong 2, Yowarad/Office 7. Then click “Description” e.g. Transfer from __________, Moved from __________ 8. Then click “Referrence No.” e.g. OBO------------- 9. Start punching the barcode 10. Be sure to check the amount of Cost Sell --- “Per Unit” 11. Click “Exclude Vat” 12. Save 1. Look at the most bottom for the latest saved data (usually highlighted blue) 2. Click “Print” 3. Check size in “Page set-up”, should be A4 4. Then click “File” 5. Go to “Export Document” and select “PDF Document” 6. Once box appear, change title to GR + Document No + Description + Date today e.g. GRIBO- Transfer from Office -. Save Send E-mail: 1. Click “Compose” 2. To: Shop Name cc: Ben, Boo, Jah, Preaw, Dada, Yo, Zunnah 3. Subject - Just copy the Name of the file e.g. GRIBO- Transfer from Office -. Then attached file 5. Send 2. Goods Issued Goods issued are reports need to transfer to another shop based on the broken-line made. Below state the process of making Goods Issue: GOODS ISSUE 1. Go to WEoffice 2. Click “Document” 3. Good Issued (Warehouse) 4. Click “New” 5. Click button in “Issued for*” 6. Select where to send the product e.g. Phi-phi, Karon, Outlet, Patong, Patong 2, Yowarad/Office 7. Then click “Description” e.g. Transfer to __________, Moved To __________ 8. Start punching the barcode 9. Be sure to check the amount of Cost Sell --- “Per Unit” 10. Click “Exclude Vat” 11. Save 1. Look at the most bottom for the latest saved data (usually highlighted blue) 2. Click “Print” 3. Check size in “Page set-up”, should be A4 4. Then click “File” 5. Go to “Export Document” and select “PDF Document” 6. Once box appear, change title to GI + Document No + Description + Date today e.g. GIOBO- Transfer from Office -. Save Send E-mail: 1. Click “Compose” 2. To: Shop Name cc: Ben, Boo, Jah, , Preaw, Dada, Yo, Zunnah 3. Subject - Just copy the Name of the file e.g. GIOBO- Transfer to Office -. Then attached file 5. Send Note: After finishing all. Please Print and fill-up date and signature. And saved to Goods Received file found in Google drive 69 slam master folder. Note: As soon as Goods Issues and Goods Receives all done, everyone must notify the in-charge person to arranged for pick-up. Make sure all documents are signed and attached inside the packs or boxes. And when you received the stock rotation from other shop, make sure you have to count all the quantity and must check all the amount details of the received item report. If you saw any errors, notify immediately the shop where it came from by sending e-mail for re-editing. After that, make sure to re-send again the e-mail attached with the correct one. (Note: make sure to put the reference number upon receiving and making corrections of errors). Note for Stock Rotation stock between shops: We will have to rotate stock mostly in Low Season as long as our stock broken-line is done. It is a requirement to all shop to send Stock on Hand report every Monday as a basis of making a Stock all Shop Report (found in Google Drive at 69 slam master folder). Broken line report if possible is done twice a month. For an immediate transfer of item especially as requested by the customer; shops can refer to the Stock all shop and can take directly to the other shop. But if the item is more the 2 pieces, must send a broken-line report to the management and wait for approval for stock movement. 3. Broken line Broken line is the list derived from stock all shop submitted every Monday from each shop. This is done when products need to move from one shop to another. It is done every once or twice a month depends on the season of selling. The management usually does the following markings of broken lines therefore each shop in-charge must follow. Any issues arise during the preparation of stock movement must professionally communicated to the management. Shops must issue proper signed hard copies of GR and e-mail to the shop where the product needs to send and the management. Upon receiving each broken lines, shops must signed received and validate it by strictly counting and input into GI report and send back to the shop who delivered the items as well as to the management. If errors occur, the shop must inform the shop where the GR came from and by then correction in GR report must applied. 4. Stock Return Note: Any items needed to return to office are the only products that are damage or you receive required to return stock by the management. For the reason that the products has been damage, you have to take photo and must put in one file placing a detailed description of the damaged product and send in email address to the managements. The office will further notify you when the product is available to return and ready for selling again or as soon as the product was already fixed. Below is the sample Damaged Report: PRODUCT DAMAGED CODE PIECE Thread tension XNSNVO-PA 1 6. Daily Closing Report Following are the activities during close shifts: Line 1. Take picture of all credit card and coupon reports and send in Line group shop 1. Email (to all the managements) 2. Payment report 3. Sale report by time 4. Profit and lost report 5. Shop Diary report 6. Bargain bin or One price report Below are the steps how to get to these reports: 6.2.1. For “Payment Report” 1. Open WEOFFICE 2. Report 3. Account Receivable Reports 4. Payment Report – POS Machine 5. Click button “Summary by Document” 6. Then click “Print” 7. Page set-up to size “A4” 8. File 9. Export Document then click “PDF Document” 10. Changed file name e.g. “Payment Report - POS Machine (Summary by Document) [date]” 6.2.2. For “Sale Report by Time” 1. Open WEOFFICE 2. Report 3. Sales Analysis Reports 4. Sale Report by POS Machine - Time 5. Then click “Print” 6. Page set-up to size “A4” 7. File 8. Export Document then click “PDF Document” 9. Changed file name e.g. “Sale Report by POS Machine –Time [date]” 6.2.3. For “Profit and Loss Report” 1. Open WEOFFICE 2. Report 3. Sales Analysis Reports 4. Profit and Loss Report by Date 5. Click button “Include VAT” 6. Then click “Print” 7. Page set-up to size “A4” 8. File 9. Export Document then click “PDF Document” 10. Changed file name e.g. “Profit and Loss Report by Date [date]” 6.2.4. Shop Diary Report Shop Diary Report is all about the daily happening inside the shop. This provide all the information that need rebates the next day or can use as referral in case problem arises such in accounting or management or even in answering issues on customer complain. Below shows the proper content of Daily Report: Diary Report SHOP: DATE: Cleaning Jobs: การทำความสะอาดประจำวัน : (Example) - Over all cleaned the shop - Changed window display mannequins and indoor display mannequins. Items Return: สินค้าส่งคืน : Refer the boss regarding any return or refer to return policy. Items Exchange: เปลี่ยนสินค้า : This refers to all “Credit Notes” Customer complaints: คำติชมจากลูกค้า : Lady complaining of the stitches of the dress she bought; already called K’ Boo about this and action taken was…… Items Issue: สินค้าที่นำออก : Ex. GIOBO- Transfer to Office Yaowarad Items Received: สินค้าที่รับเข้า : Ex. GRIBO- Transfer from Office Yaowarad Missed Sales (due to no size): สินค้าขาดเนื่องจากไม่มีไซส์ : None Discount: ลดราคา : Ex. 30% OFF Bin No. T- YXLPL-BK 1090 – 327 = 763 Best Seller of the day : สินค้าขายดีประจำวัน : SEB or Men’s Boardshort Swimwear, Ladies wear etc. Comment : แสดงความคิดเห็น : It was fine weather today. We have lot of customers buying. We have lacking sizes such as code …. We clean the airconditioned vents today Technician come to fix the shop etc. 6.2.5. Bargain bin/One Price Report/Combo Packs Bargain bin/One Price/Combo Packs Report are for the products that are usually on fix discounted sales placed in one rack for customer’s selection. Usually the process of reporting for this is not by POS rather by issuance of written receipts. Each shops have an excel document report for this where all codes are listed and was computed in daily basis. Below is the sample of the document: COMBO PACK/ONE PRICE BARGAIN BIN prices Total/qty 4/6/18 BALANCE Price REMARK XNB 290 9   9 0   XBD 290 1   1 0   XBR 290 0   0 0   XBY 290 1   1 0   XDT 290 0   0 0   XDL 290 0   0 0   XNT 290 2   2 0   XPB 290 0   0 0   XPT 290 0   0 0   XST 290 0   0 0   XTB 290 0   0 0   XTG 290 0   0 0   XNC 490 44   44 0     XNS 490 22   22 0     YTB 290 0   0 0   YBB 290 0   0 0   YBR 290 0   0 0   YPT 290 0   0 0   YFP 290 0   0 0   YCZ 290 0   0 0   YDB 290 0   0 0   YPF 290 0   0 0   YPO 290 0   0 0   YLC 290 0   0 0   YLB 290 0   0 0   YSH 290 0   0 0   YNA 290 1   1 0     YBI 290 0   0 0   YNC 290 30   30 0   YNM 290 20   20 0   YNP 290 0   0 0     YNS 290 12   12 0   YNB 390 6   6 0     GTL 200 0   0 0   GYM 290 0   0 0   GLG 199 0   0 0   GLT 199 0   0 0   GBB 100 0   0 0   GBG 100 0   0 0   GYP 390 5   5 0     COMBO PACK 690 13   13 0 PACK TOTAL  -     ONE PRICE 1-30/6/18 4/6/2018 Cash   Credit   Alipay - - Total 1-4/6/18 - - 7. Credit Card Machine Report/ Payment Terminal Report Credit Card Machine or Payment Terminal report includes both detailed and settlement. This shows all the entire transaction of the day thru credit payments or coupons. Below are the 2 steps on how to get these reports: For the Detailed Report: - Press button F3 then press 3 For the Settlement Report: - Press button F1 then press 2 and put password e.g. 1111 then press ok *** Attached credit card slips together with the Detailed and Settlement report together with the Deposit Report, Session Closed Report and the Sale Summary Report *** Blue Copies attached with the daily cash Receipts -------------- Closing attachment reports varies from shops and manager techniques ------------ 8. Monthly Report Monthly reports are the summary of all report for the entire month. This is done every 1st day of the receding Month and submitted to the management for re-check and comparison. Below are the following attachments for this report: PDF Documents: 1. Payment report summary by documents 2. Payment report - Detail 3. Sales report summary by month 4. Profit and lost report by date 5. Profit and lost report by month (Detail) 6. Profit and lost report by month (Daily Summary) 7. Profit and lost report by month (changed date starting from the day the shop opens to present) 8. Best sales report by Volume Excel Documents: 1. Best sales report by Volume 2. Purchase report by member/customer 3. Stock on hand report Steps: 1. Payment Report – POS Machine (Summary by Document) Report Account Receivable Report Payment Report – POS Machine Change date (1-31) Click button “Summary by Document” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 2. Payment Report – POS Machine (Detail) Report Account Receivable Report Payment Report – POS Machine Change date (1-31) Click button “Detail” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 3. Sales Report Summary by Month Report Sales Analysis Report Sale Report by POS Machine Change date (1 to 31) Click button “Summary by Month” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 4. Profit and Loss Report by Date (Detail) Report Sales Analysis Report Profit and Loss Report by Date Change date (1 to 31) Click button “Include VAT” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 5. Profit and Loss Report by Date (Daily Summary) Report Sales Analysis Report Profit and Loss Report by Date Change date (1 to 31) Click button “Daily Summary” Click button “Include VAT” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 6. Profit and Loss Report by Month Report Sales Analysis Report Profit and Loss Report by Month Change date (1 to 31) Click button “Daily Summary” Click button “Include VAT” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 7. Profit and Loss Report by Month Report Sales Analysis Report Profit and Loss Report by Month Change date from the date the store open to present Click button “Daily Summary” Click button “Include VAT” Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 8. Best Sale Report by Volume Report Sales Analysis Report Best Sale Report by Volume Change date (1 to 31) Then click “Print” Page set-up to size “A4” File Export Document then click “PDF Document” Changed file name 9. Best Sale Report by Volume Report Sales Analysis Report Best Sale Report by Volume Change date (1 to 31) Then click “Print” Page set-up to size “A4” File Export Document then click “Excel Document” Changed file name 10. Purchase report by Member/Customer Report Sales Analysis Report Purchase Report by Member/Customer Change date (1 to 31) Then click “Print” Page set-up to size “A4” File Export Document then click “Excel Document” Changed file name 11. Stock on Hand Report Report Inventory Reports Inventory Balance Reports Then click “All Product” Then check mark “show items that status is Inactive” Then click “Print” Page set-up to size “A4” File Export Document then click “Excel Document” Changed file name VIP CARD PRIVILEDGE 69 Slam Thailand always value their customers the way customers value the product. They had the opportunities to experience the good quality of our product and communicate to our friendly and approachable staffs. Customers of 69 Slam Thailand varies from locals to expats living in Thailand and the regular tourist visiting the place that came all over the globe. As thank you for those valued customers, we are providing them the opportunity to avail up to 10% discounts of our products by handling them the “69 Slam VIP Membership Card”. Below, you will see the sample VIP Card information content given to each qualified customers everytime they want to avail the card. 69Slam VIP card terms and conditions Welcome to 69Slam Thailand’s exclusive locals only VIP club. Enclosed is your VIP card which you can now use immediately to receive your 10% discounts on all purchases at our shops and access our exclusives offers at all our shops and partners. Please read the conditions below carefully. Over the coming months we will be rolling out special VIP offers and informing you of any new arrivals and important news by email. Conditions- 1. Card must be shown at time of purchase 2. Photo ID may be requested 3. Discounts available only at shops in Phuket and Krabi (Currently not in Koh Samui) 4. Card remains the property of 69Slam Phuket and may be cancelled at any time at our discretion 5. Card may not be used by anyone other than the person who has applied for the card, 69SLam Phuket has the right to cancel the card should the card be used by anyone other than the applicant 6. Please inform 69Slam Phuket on the details below should you lose the card 69 Slam Phuket, Thailand are happy to serve you anytime. Expect from our team that you will again receive e-mails for the upcoming promotions we will be running, important information about the brand, and latest news about the brand especially for the new collections that are coming soon. ______________________________________________ EMPLOYEE INFORMATION AND BENEFITS ______________________________________________ Right to Revise This employee handbook contains the employment policies and practices of 69 SLAM THAILAND in effect by the time of publication. 69 SLAM THAILAND reserves the right to revise, modify, delete or add to any and all policies, procedures, work rules or benefits stated in this handbook or in any other document, except for the policy of contract-based employment. However, any such changes must be in writing and must be signed by the owner/president of 69 SLAM THAILAND. Any written changes to this handbook will be distributed to all employees so that employees will be aware of the new policies or procedures. No oral statements or representations can in any way change or alter the provisions of this handbook. This handbook sets forth the entire agreement between you and 69 SLAM THAILAND as to the duration of employment and the circumstances under which employment may be terminated. Statement of Full Time and Part Time Employment Contract While we hope that your employment with 69 SLAM THAILAND will be long lasting, this employment will be base depends on the written contract whether it is Full Time or part Time. In other words, you are obliged to finish certain period of service depending on agreement of contract. 69 SLAM THAILAND therefore is free to terminate your employment at any time giving a just reason based on the stated policies and guidelines for terminating an employee. Hence, 69 SLAM THAILAND reserves the right to terminate employment without cause providing an advance notice. Each employee, in return, has the right to resign for some justifiable reason providing an advance notice, therefore we request, but do not require, that if an employee decides to resign, he or she try to give at least 1 (one) month courtesy notice. No 69 SLAM THAILAND managers, supervisors or other employee has the authority to change this contract-based relationship except in writing signed by 69 SLAM THAILAND’s Owner/President/Director specifically and clearly addressing the subject. Equal Employment Opportunity 69 SLAM THAILAND is an equal opportunity employer and makes employment decisions based on competence and qualifications. We want to have the best available people in every job thus; the company policy prohibits unlawful discrimination based on race, color, sex, religion, marital status, age, national origin, citizenship status, gender expression or sexual orientation, or any other protected status in accordance with country laws. 69 SLAM THAILAND is committed to obeying with all applicable laws providing equal employment opportunities for everybody. This commitment applies to all persons involved in the operations of 69 SLAM THAILAND and prohibits unlawful discrimination by any employee of 69 SLAM THAILAND, including management, back office employees and co-workers. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment. If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your immediate superior or any member of the management team. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. 69 SLAM THAILAND will immediately undertake an effective, thorough and objective investigation and solution regarding the matter. If 69 SLAM THAILAND determines that unlawful discrimination and/or a violation of company policy has occurred, effective remedial action will be taken. Appropriate action also will be taken to deter any future illegal actions thus; the company will not retaliate against you for filing a complaint and will not knowingly permit retaliation by management employees or your co-workers. Chart showing the mode of solution of any problem in a team: A. B. C. If no actions taken by any of the second person, complainant can jump-in to the next head level but with a just reason to do so. “We do not implement here an open gossiping to any of the employees neither other staff can supply final judgment nor trigger the issue unless he/she is involved.” Employee Classifications 1. "New Hires" Newly hired employees are those who need to undergo three days probation period subjected to strict monitoring and training of the manager in-charge in training. Upon completion of the probationary period, 69 Slam Thailand will review your performance. If 69 Slam Thailand finds your performance satisfactory and decides to continue your employment, it will advise you of any improvements expected from you. 69 Slam Thailand may extend this 90-day introductory period, at its sole discretion if it is determined that such an extension is desirable or appropriate for any reason. 2. Regular Shop Employees Regular staff employees are those who have successfully completed the introductory period and work a regular schedule (8 hours including 1 hour break equal to 9 hours in a day, 4 day-offs in a month). They are employed for an indefinite period and unspecified length of time; thereof, eligible to any of the company benefits upon contract signing. 3. Regular Office Employees Regular Office employees are those who are normally scheduled to work and who do work a schedule of 216 hours in a month (8 hours + 1 hour break daily, Days-off during weekend). There of eligible to any of the company benefits upon contract signing. 4. Foreign Employees Foreign employees are those employees meeting the Fair Labor Law Standards based on Thailand’s foreign act labor law. Benefits and Contract content are based on the management agreement. 5. On-the-Job Trainees On-the-job trainees are those employees covered by the company agreements. Thereof following country’s standards regarding its hiring. Job Duties During the introductory period, your supervisor will explain your job responsibilities and the performance standards expected of you. Be aware that your job responsibilities may change at any time during your employment. From time to time, you may be asked to work on special time or to assist with other work necessary or important to the operation of your department. Your cooperation and assistance in performing such additional work is expected. Following are the list of duties and responsibilities of each position of the 69 Slam Phuket Thailand: 1. Shop Manager 1. Manage all staff and the entire shop 2. Liable for any problem arises both shop and the staff 3. Act as the over-all head of the shop 4. Can decide or order staff for possible improvement of the shop 5. Involve in planning and organization of the company 6. Help/ Assist all the staff 2. Team Leader 7. In case in the absence of the manager, team leader act as the replacement of the manager. 8. Have the power to give order staff and monitor the shop 9. Help/ Assist all the staff 3. Sales Associate 10. In charge in selling providing good customer service 11. In charge in beautification, cleanliness and arrangement of shop and displays 12. Follow orders from superiors 4. Accounting 13. Provides financial information to management by researching and analyzing accounting data; preparing reports. 5. Administration 14. In-charge in the overall operation of the company. Staff Daily Job Routine In order to assure that all shops are kept clean and set to provide good service to all customers before and after work shifts, all staff must practice the following daily routine as stated below: Morning Shift Note: All staff assigned this time must arrive 15-20 minutes before shop opening. Basic Task Include: 1. Deposit and Count cash float 2. Do sweeping and mopping of floor, carpet and tiles; include front of the shop 3. Change window display (daily) 4. Change indoor mannequin display (weekly) 5. Spray clean all windows (outside and inside) 6. Make sure all slat walls and surfaces are well dusted 7. Clean mojo boxes 8. Removed cobwebs Additional All Staff Task includes: 1. Replenish all lacking hanging display and rotation of hanging display prints ( note: always put new and best seller in front, big sizes must always kept at the back and small sizes in front) 2. Clean storage room 3. Constantly make sure hanging stock is displayed neatly both show display and stock room 4. Maintain stocks in place keeping it tidy and clean. (Note: make sure everything is hanged and packed well) PM Shift Staff 1. Clean toilet area 5. Finalized comments on Diary reports such issues as: -GR and GI -Discounts -Customer complaints, - Any existing incidents and damages - Additional comments etc. 6. Print out daily report and send to Chat line in each room POS and email to K Ben , K Poo and Managements 9. Shift close by counting out float available for the next day 10. Put daily takings and vouchers in bag 11. Lock all money in safety boxes Necessary Jobs: 1. Clean billboard signs outside when necessary 2. Clean the dust vents of the air-conditioned - every two weeks ***** All day playing Music and VDO ***** If any Broken in shop Fix or report to Manager Call Ben or Boo for “Any” inquiries that needs immediate action Work Schedules Working schedules are classified into two different departments; these are either Back office or Shop. 1. Back Office Working hours: 9 hours a day including 1 hour break, No work every weekend. 2. Shop Working hours: 9 hours a day including 1 hour break, day-off one’s a week, accredit overtime hours. Employment Contract Below is the sample employment contract from 69 Slam Thailand: Contract of Employment Statement of main terms and conditions of employment Employer’s name: Employee’s name: Date of commencement of employment: Main place of work: Phuket Job title: Duties and responsibilities Probationary period: 3 Months - Hours of work: Your hours of work will be 9 hours of work per day Including 1 our meal breaks 6 days a week There is a need for the employee to be flexible and these hours may be changed as required according to the employer’s needs. Under these circumstances, where hours need to be changed or additional hours worked, the employer will give as much notice as possible. Tardiness: If you are going to be more than 10 minutes late you are required to contact the employee as soon as possible but at the very latest 30 minutes before you are due to start work Salary: Holiday entitlement: As prescribed by the Thai Department of Labor Sick leave: As prescribed by the Thai Department of Labour Termination of employment: During the probationary period either party requires one week’s notice. Up to two years of continuous employment you will be given one week’s notice. After two years of continuous service you will be given one additional week’s notice for each completed year up to a maximum of 12 weeks’ notice. The employer reserves the right to pay your basic salary in lieu of notice instead of requesting that you work your notice period. In these circumstances you may not be employed by any other person or company whilst receiving pay in lieu of notice. The employer reserves the right to dismiss you without notice in cases of serious breach of the terms of your employment, gross misconduct or gross negligence by you. Confidentiality: All information regarding the employer, the employer’s family and the employer’s domestic or personal circumstances is strictly confidential and cannot be discussed with a third party without the Employer’s specific permission, or in an emergency situation. The employer will hold personal information about you as personnel records. The employer will abide by the Data Protection act and disclose this information only to the relevant third parties e.g. HM Revenue and Customs. Disciplinary procedures: Minor problems will be dealt with and resolved informally. In cases of more serious problems, depending on the seriousness of the breach of terms and conditions of contract or conduct and performances of your duties, one of the following disciplinary actions may be taken. 1. A verbal warning which will be confirmed to you in writing and recorded in your personnel file for a period of (six months is usual, but you must specify). 2. A first written warning, which will be confirmed to you in writing and recorded in you personnel file for a period of (12 months is usual, but you must specify). 3. A final warning which would be confirmed to you in writing advising that further misconduct could lead to dismissal and recorded in your personnel file for a period of (12 months is usual, but you must specify). Dismissal: In case of gross misconduct there will be no period of notice given. If you are in your probationary period or first year of employment, only one warning is required before dismissal. Before any of these actions are taken you will receive a letter setting out the details of the alleged misconduct and inviting you to a meeting to discuss the matter. You will have the right to be accompanied to the meeting by a work colleague or a trade union representative. After the meeting you will be informed if any further action will be taken. You have the right to appeal but must do so within 10 working days of receipt of the notification of the decision. Signed: ____________________ Employee Approved by: ___________________________________________ Director Director GROOMING STANDARDS 69 Slam issuance of uniform is solely shouldered by the staff. Free white polo shirts for beginners. We encourage every staff to be neat as possible because the job is merely frontline. 69 Slam also respect what religion you believe for as long as identified 69 Slam workers. PUBLIC HOLIDAY 69 Slam Thailand provide each of its employee the right to avail public holidays accumulated in a yearly basis. Below are some lists of celebrated Holidays in Thailand as Thai Law applies: DATE/MONTH SPECIAL HOLIDAYS JANUARY NEW YEARS HOLIDAY JANUARY NEW YEARS HOLIDAY MARCH MAKHA BUCHA DAY APRIL CHAKRI DAY APRIL SONGKRAN FESTIVAL HOLIDAY APRIL SONGKRAN FESTIVAL HOLIDAY MAY LABOR DAY MAY VISAKHA BUCHA DAY JULY ASANHA BUCHA DAY AUGUST MOTHER’S DAY CELEBRATION OCTOBER DEATH OF HIS MAJESTY KING BHUMIBOL ADULYADEJ OCTOBER CHULALONGKORN DAY DECEMBER BIRTHDAY OF THE KING RAMA IX Application for Public Holiday: Public Holiday is accredited only after the three (3) months’ probation period for staff; it means, that Public holiday only applied after three months onwards. CUSTOMER SERVICE Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. Customer encounters (How to Approach) C: - Customer S: - Staff Everyday scenario C: Entering the shop S: Hello Good morning/Good afternoon/Good evening/Sawadeekha/p C: Looking S: “Hello, How are you?”, “how can I help you?” C: If the customer says I am just looking S: Give them space to tour the shop C: If the customer responds, “I’m good and you?” S: I’m good/I’m fine, anyway we have sizes, you can try it on. Just approach me if you need assistance and stand distance away while monitoring each of the customers inside. (By this time, you are giving the customer the idea that they can choose and tell what sizes they want and at the same time you’re giving him/her the time to look around.) Tip: If you feel the customer quite not sure what to choose, refer her to the “FIT GUIDE” (for the women). For Men: You can suggest different styles of board short with different type of fabric. Ex: Men looking for short length: Assist them in the SEB, SSC and SSB section. You can tell this is the shortest length of shorts we have, come with gartered waist and board short type (SEB/SSC). But, we also have this type (showing SSB), which is an easy dry. For medium length we have the SSL, SDR (which change color when wet), SDW, SSX and other type with same length. And for the longest length we have the SLL and SSW (easy dry and stretchable) Walk-shorts: We have the MWF and MWR (you can show MWR is reversible/2 sides) Common questions from customers 1. “How much?” followed by “why so expensive?” 2. Is this made in Thailand or where the product from? Best Response: 1. Upon telling the price, Sir/Mam, this is an original brand from Bali Indonesia – an “Asian Brand” You can only found in Bali and Phuket Thailand (even have franchised to Samui and Pattaya) 2. Or you can say “This is Indonesian brand original from Bali” 3. Sir/Mam it’s expensive because it’s an original brand. You are buying not only for the unique design but most of all for the quality. You can follow-up saying “Most of our product are protected by UPF (Ultraviolet Protection Factor) or you can say it has “sun protect”; that’s why our product cannot easily fade and it can last long. You can follow –up with “Many returning customers has proven that already”. Always smile  3. Can I get a discount? Best Response: Sir/Mam as I said, this is original brand and we are not a local market. Note: Unless they are VIP card holder or you feel they have the right to get discount for reasonable matter. Always smile  4. Some customer will tell you also “It’s same price in our country” Best Response: Sir/Mam you can only find this one here in Asia. Brand from your country is different from our brand. You must try. Or in simple Thai lingual “Your place brand not same-same our brand, try” Always smile  DO’s and Don’ts Please be reminded that “Customer Service” is not only about selling, it’s building rapport with the customer; meaning building good relationship. Do not get annoyed if they keep on trying and trying; remember they are still the customers, (imagine you are the customer too, you don’t like seeing sales staff to get mad in front of you). Do not tell you don’t have any more sizes though still have. You can provide alternatives. You can do pair-up once you saw for example the customer take 1 top design, you can take 1 or more bottoms with same design to match and even accessories to get more sale. Try to make effort of helping them, because once they feel you care they will surely buy or else come back again. Make eye to eye contact and importantly, you should always smile 