Jadran France C. Rico

Issued 30th January 2022. futurelearn.com/certificates/01m5g12 Certificate of Achievement Jadran France Rico has completed the following course: COMMUNICATION AND INTERPERSONAL SKILLS AT WORK UNIVERSITY OF LEEDS AND INSTITUTE OF CODING On this course, you’ve discovered the best communication strategies for effective workplace collaboration, and reflected on your own personal communication style. 2 weeks, 2 hours per week Jennifer Rosen Lead Educator The person named on this certificate has completed the activities in the attached transcript. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement. This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree. Jadran France Rico has completed the following course: COMMUNICATION AND INTERPERSONAL SKILLS AT WORK UNIVERSITY OF LEEDS AND INSTITUTE OF CODING On this course, you’ve discovered the best communication strategies for effective workplace collaboration, and reflected on your own personal communication style. You’ve learnt the importance of matching your communication style with your work and project goals and learnt how to manage and control challenging conversations. STUDY REQUIREMENT 2 weeks, 2 hours per week LEARNING OUTCOMES • Identify your personal communications style • Explore different communication platforms • Reflect on whether your communication is aligned to your goals • Apply your communication style in the workplace • Engage in challenging conversations with positive outcomes • Reflect on your personal style and technique SYLLABUS • Identifying your personal communications style • Exploring different communication platforms • Exploring your approach to communication • Applying your communication style in the workplace • Managing challenging conversations with positive outcomes • Demonstrating your communication skills This transcript should be read alongside the accompanying Certificate of Achievement. For more information about transcripts visit futurelearn.com. Issued 30th January 2022. futurelearn.com/certificates/01m5g12 100% OVERALL SCORE