Ijeoma Udeh

REP YOUR BRAND IJEOMA RACHEAL UDEH virtual customer care representative Who is Racheal? Dedicated graduate with a strong background in customer service and handson experience in customer relationship. Proven ability to enhance customer satisfaction and drive engagement through strategic communication and problemsolving. Eager to leverage skills in CRM, and customer-centric strategies in a growth-focused organization. Education Skills ENUGU STATE UNIVERSITY OF SCIENCE & TECHNOLOGY, ENUGU STATE PROFESSIONAL SKILLS Bachelor of Science in Marketing 2017 - 2021 Customer Service: Issue resolution, relationship building, CRM proficiency. Marketing: Digital strategy, content creation, social media management. Data Analysis: Customer feedback analysis, performance tracking, report generation. Technical: CRM systems, social media tools, email marketing platforms PROFESSIONAL EXPERIENCE Lagos State Internal Revenue Customer Support Representative Community Outreach Initiative, Enugu State Volunteer Marketing Officer Let's Assist Your Business Today - - Lagos, Nigeria