Iheoma Nwanyanwu

Certificate Number: AC- This is to certify that the management of Alison awarded Iheoma Nwanyanwu the certificate of completion in Diploma in Customer Service under the category Business on 26th November 2023. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/certification/check/2y10Y5It2aniYUNBm19RaIHuUSDCa0yVwkAW08n8VsPPVy2igtDQK Name: Iheoma Nwanyanwu Email:-Country: Nigeria Certificate Details Diploma in Customer Service [Score: 99] Course Details Do you know that there are five basic needs facing customers? This training course teaches you how to meet each one. We examine the key elements of customer service, including the ‘six essential actions of excellent customer service’ and the ‘5 Ps’ (‘people, products, policies, procedures and places’) of customer service. Businesses must provide excellent customer service to create long-term growth and this course shows you how to keep clients satisfied. People working in the public sector and hospitality and retail industries face hundreds of customers with different personalities every day. This course delves into the specifics of customer service across these fields. We discuss the types of customers found in each, the philosophies that can guide you to success and the important role played by customer service managers This diploma course can benefit retail staff, hospitality workers and public servants who want to become more adept at providing friendly and competent customer service. Modules Studied Module 1: Customer Service Basics Module 2: Providing Excellent Customer Service Module 3: Diploma in Customer Service - First Assessment Module 4: Customer Service in the Hospitality Industry Module 5: Customer Service in the Retail Industry Module 6: Customer Service in the Public Sector Module 7: Diploma in Customer Service - Second Assessment Course assessment